In a case like this, it can be hard if you are new to helpdesk or feel like you want to trust your coworkers to be professional and to feed you all relevant information that they could have. But they rarely do, even other IT people. The nature of end users (the coworker becomes an end user in this scenario) is to hold back the info, or to attempt to "interpret" it through their vision of what's happening.

But here is the problem: the person stating the problem (that they cannot solve) is the one person we are sure can't tell us everything that we need to know because, if they could, they'd be able to solve the problem (in most cases.) So the person who most wants to "filter" what is said, is the person least likely to be able to determine what a good filter is. Even a well meaning person in that position isn't useful.

@Dashrender said in Finding Windows 10 Product Key:

@JaredBusch said in Finding Windows 10 Product Key:

@Dashrender said in Finding Windows 10 Product Key:

@JaredBusch said in Finding Windows 10 Product Key:

@Dashrender said in Finding Windows 10 Product Key:

should prompt for this anyhow.

should not

fixed

Makes a small difference in the meaning.

You're absolutely right - I was just typing too fast...

FTFY

@DustinB3403 said in Resume:

@IRJ said in Resume:

@DustinB3403 said in Resume:

Also bullet points should be concise, not full sentences. See the above example. Use the section descriptor to explain the bullet list if you must.

I disagree

Good for you, you've never seen a bullet point list. If you're writing complete sentences as bullet points you're doing something wrong.

💋💋💋💋

@WrCombs said in How did you learn?:

How did you learn Power-shell scripting?
any books worth looking at? Looking at expanding some more, and I know Automation makes jobs way easier.

This (https://channel9.msdn.com/Series/GetStartedPowerShell3/01) combined with doing tasks in PowerShell. In my opinion, as others have states, it's easier to learn via doing tasks. Added bonus is you complete a task with PowerShell or script it, then see if / how you can improve your script.

@pmoncho said in Anyway I can Learn AD?:

@WrCombs said in Anyway I can Learn AD?:

@pmoncho said in Anyway I can Learn AD?:

wrcombs.com is available. Go register it for a year at godaddy (or whoever) for $12.

Then, like @thwr pointed out in his list, use something like ad.wrcombs.com as your AD domain.

doesn't sound horrible. thanks.

Welcome. Staying away from .local domains, plus knowing you are not using somebody else's domain will make your life SO MUCH easier. No need to start learning bad habits in the beginning.

^ this

@Dashrender said in Grow with Google Certs?:

@scottalanmiller said in Grow with Google Certs?:

@IRJ said in Grow with Google Certs?:

@flaxking said in Grow with Google Certs?:

Sure, it would help you get a job on our customer facing helpdesk

Yeah and that's about it. If you already work in any IT capacity, this won't gain you anything.

Like @Dashrender said train for the job you want, not have

I keep trying to train to be a porn star, but no one lets me.

No one lets you what? train? LOL

Exactly

never mind I found it.
I'm running a command that's saying cfcshellinstallermsi.msi and the file I have is an .exe🤦

@brandon220 said in how does this work? Modems/IPs/PCI Scans:

@JaredBusch example also is great for home use if you have IoT devices. I have an ERL behind a cable modem and this keeps everything I want separated from my normal LAN.

That is a good way to practice this for business use

Check out Fortigate product. FortiNet offers documentation on setup of their firewalls for PCI DSS compliance:
https://help.fortinet.com/fos60hlp/60/Content/FortiOS/fortigate-compliance/PCI-DSS.htm?Highlight=PCI
They office a subscription service whereby they manage patches/updates for their firewalls as well as monitoring (specifically, Logging, to me it really isn't monitoring) in order to match the "managed firewall" checkbox. Now, I only have a little experience with Fortigate's as we just installed one in our data center as we have a customer requesting us to be compliant (for no apparent reason other than they want us to be, we do not store credit card data and do any processing via https web site)

@WrCombs Also remember once you have vm's setup and running they are just files. So that also makes it real easy to backup with robocopy, veeam, rsync or borg. Its one of the many great advantages of virtualizing, your expanding your options alot.

@JaredBusch said in Datto AP60:

@WrCombs said in Datto AP60:

@JaredBusch said in Datto AP60:

@Dashrender said in Datto AP60:

Of course, they are basically useless in this setup, because the APs are on a non internet connected network.

No, they are not. @dbeato has clearly stated it works offline once programmed. Yes @NDC mentioned a rare condition where it failed.

None of that matters. This unit is not going out to the restaraunt. He only needs the fucking thing to configure the tablets in the office. The restaurant will be providing s the wifi for the production closed network.

this

People are fucking too stupid to remember from the top of a thread to the bottom I swear.

Anyway, you can use the Datto just like I outlined for the UniFi. Assuming you can get it programmed by someone.

@dbeato Private messaged me and if that's the route we take he said he'd help .

OK late to the thread. We use a cheap travel router for this purpose. GL.iNET GL-MT300N think we paid $25 for it. Supports up to 4 SSID's and can do VLAN's though we only use 1. We can actual do wifi to wifi bridging with it. We use it for these wifi Sapling clocks that need to connect to a pre-provided WPA2-PSK ssid for initial setup.
This is the newest version: https://store.gl-inet.com/collections/travel-routers/products/gl-mt300n-v2-mini-smart-router
Can get these on Amazon now for $25

@scottalanmiller said in Linux OS Thoughts?:

@JaredBusch said in Linux OS Thoughts?:

@scottalanmiller said in Linux OS Thoughts?:

@WrCombs said in Linux OS Thoughts?:

@WrCombs said in Linux OS Thoughts?:

@scottalanmiller said in Linux OS Thoughts?:

@WrCombs said in Linux OS Thoughts?:

@Dashrender said in Linux OS Thoughts?:

Back to the OP.

@WrCombs wants to things most likely...

a desktop environment to run in - So Fedora or Ubuntu most likely... and then a separate "server" box to install Linux Server OSes on to experiment with to do things like - setup FreePBX, setup NC, setup file server, etc.

yes.
I could even VM those, right? or no? - Forgive the newbness, but I'm thinking a Desktop and then run a VM Boxes with server OS's to do what @Dashrender is saying and thoughts on which ones to try.

Boxes is weird, but yes. Throw Fedora or Ubuntu onto a laptop or desktop, install KVM, and virtualize anything that you want. You get a fully functional, and gorgeous desktop environment, but can test any server OS or alternative desktop OS that you like.

sounds like the likely chose..
I know they're out there; anyone got the link for the guides?

for installing KVM ;
I'll start another list of projects that I'm going to work on and go from there

https://computingforgeeks.com/how-to-install-kvm-on-fedora/

Did I not have a guide here on ML?

For KVM on Fedora? Don't recall one.

Apparently not. I just did some searching, and it is mostly posts and screenshots of the various things in other people's threads.

@scottalanmiller said in Started as Win 7 Issue.. Now Job Searching?:

@notverypunny said in Started as Win 7 Issue.. Now Job Searching?:

https://mangolassi.it/topic/19632/folder-sharing-issue/57

Since that was the same OP, I'm guessing that that is not the issue with this one.

I would hope so, but we're all human and the issue seems very similar. I think he had another one where it was something about 2 instances of the server app like I mentioned in an earlier post but I couldn't find that one.

Makes me glad that I'm not doing 1st level support anymore 🙂 And even then, our 1st level guys have more discretion than this, both our internal IT team and the (currently) small team for external support.

@Dashrender said in zip and . rar files?:

@JaredBusch said in zip and . rar files?:

@notverypunny said in zip and . rar files?:

The advantage that I remember rar having was that it could split and then recombine an archive at the appropriate size for floppy disks. Seems foolish now but in the era of dial-up and 1.44 MB 3.5" diskettes it was a killer feature that winzip (also a paid software once upon a time, not always built into windoze) didn't have.

Correct, that was the huge benefit to rar over zip in the 90’s. You are also correct that native zip support in windows is relatively recent.

If by recent you mean Windows XP...

LOL, yeah, 18 years ago at this point 🙂

@Dashrender said in Time for a mobile phone upgrade:

@Obsolesce said in Time for a mobile phone upgrade:

@Dashrender said in Time for a mobile phone upgrade:

@Obsolesce said in Time for a mobile phone upgrade:

@scottalanmiller said in Time for a mobile phone upgrade:

@Obsolesce said in Time for a mobile phone upgrade:

@WrCombs said in Time for a mobile phone upgrade:

SO-
I'm giving IPhone a shot. heard great things and after a while of playing and trying, I went with an Iphone XR ..

Even with this thing out there?
https://www.asus.com/us/Phone/ZenFone-6-Edition-30/

That looks awesome. Seen a price yet?

Just the pricing here in Sweden, https://eshop.asus.com/sv-SE/zenfone-6-edition-30-12-512-gb-matte-black.html

8,300 SEK (roughly $850), which right now, buying in USD is a sweet deal because 1 USD = 9.8 SEK which is the highest I've seen it ever 🙂

Tempting, but still expensive. I think I'd do it if it did 5g. But it doesn't seem to.

Why do you care about 5G? Aren't you moving back to the US? who has 5G here - really has it?

Because That is a phone I would want to keep for like 3 years, and San Diego is the kind of place 5g will actually be a thing relatively soon.

Considering your options then.. I'd wait at least 1 years before buying a phone.

That's probably a good idea.

@scottalanmiller said in Automation For Lights?:

@Dashrender said in Automation For Lights?:

@scottalanmiller said in Automation For Lights?:

I sleep with a smart watch on my wrist and a phone under my pillow. I am bound to wake up.

Phone under pillow would never work for me.. two things 1) I move so much the phone would be under the bed for sure, 2) it would be to muffled and I'd sleep through any vibration.

The watch though... that might help.

I move a lot and it stays put. I don''t have a case, so the phone is very smooth. It doesn't shift around from the pillow moving.

I can wake up from vibrations from a phone a floor away so....

lucky/unlucky you... I could sleep through a tornado taking the roof off.

@gjacobse said in Yet another Windows 10 File Sharing issue.:

@WrCombs said in Yet another Windows 10 File Sharing issue.:

@WrCombs said in Yet another Windows 10 File Sharing issue.:

@gjacobse said in Yet another Windows 10 File Sharing issue.:

Damn - I was hoping this would fix my issues with access the NAS from the Desktop. Other Windows 10 works fine. Just this one. Previous threads on the matter...

https://mangolassi.it/topic/19632/folder-sharing-issue/76

All I know is one of these fixed it - .

HKLM\system\current control set\services\CSC\ start = 0

HKLM\System\Current Control Set\Services\NetBT\Parameters\UseNewSMB set to 0

Uninstalling reinstalling NIC

Un/installing the NIC allows access via IP,.. more than I had previous. I'll try that the first time the next time it happens.

Thanks.

I do what I can.

@IRJ said in Resume critique:

Bad resume skills look like this:

Customer Service Oriented Microsoft Windows XP, 7, 8.1, 10 System and Network Troubleshooting Network Configuration Red Hat Linux, Ubuntu, and Fedora Active Directory Server Migrations VPN Cisco Switches

Good Resume Skills would look like this:

Proficient in Active Directory - Experienced with AD upgrades, migrations, client deployments and domain trusts Strong in Linux Administration - Deployments, upgrades, scripting, and management of all common distributions (RHEL , Fedora, Ubuntu, and others) Secure Network Implementation - Managed deployments and configuration for routers , switches, VPN devices, all types of firewalls, and more. (Cisco, Palo Alto, Juniper)

I love this format. Going to apply it to my soon-to-be-updated resume. Thanks.