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    Windows 7 Cannot Update

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    windows windows 7 windows updates
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    • s.hacklemanS
      s.hackleman
      last edited by

      I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • notverypunnyN
        notverypunny
        last edited by

        WSUS or MS as the update source? I've seen it happen here where the WSUS box gets stuck. Otherwise there's all kinds of fun to be had dicking around with the software distribution folder and friends.

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @notverypunny
          last edited by

          @notverypunny said in Windows 7 Cannot Update:

          WSUS or MS as the update source?

          MS. No WSUS in the environment.

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @s.hackleman
            last edited by

            @s-hackleman said in Windows 7 Cannot Update:

            I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!

            These have at least several days and half a dozen reboots or more without change 😞

            DashrenderD 1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @scottalanmiller
              last edited by

              @scottalanmiller said in Windows 7 Cannot Update:

              @s-hackleman said in Windows 7 Cannot Update:

              I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!

              These have at least several days and half a dozen reboots or more without change 😞

              Have you reset Windows updates? This usually involves stopping windows update service and trashing the Software Distro folder, rebooting, then waiting many many hours while Windows redownloads and confirms what is and isn't on the system with MS update servers.

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @Dashrender
                last edited by

                @Dashrender said in Windows 7 Cannot Update:

                @scottalanmiller said in Windows 7 Cannot Update:

                @s-hackleman said in Windows 7 Cannot Update:

                I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!

                These have at least several days and half a dozen reboots or more without change 😞

                Have you reset Windows updates? This usually involves stopping windows update service and trashing the Software Distro folder, rebooting, then waiting many many hours while Windows redownloads and confirms what is and isn't on the system with MS update servers.

                Pretty sure both tools that we use said that they were doing that.

                1 Reply Last reply Reply Quote 0
                • J
                  JasGot
                  last edited by

                  Well, just for kicks, here's the script we run. It's another possible fix to your problem.
                  Reset-WindowsUpdate.ps1

                  <#
                  .SYNOPSIS
                  Reset-WindowsUpdate.ps1 - Resets the Windows Update components
                  
                  .DESCRIPTION 
                  This script will reset all of the Windows Updates components to DEFAULT SETTINGS.
                  
                  .OUTPUTS
                  Results are printed to the console. Future releases will support outputting to a log file. 
                  
                  .NOTES
                  Written by: Ryan Nemeth
                  
                  Find me on:
                  
                  * My Blog:	http://www.geekyryan.com
                  * Twitter:	https://twitter.com/geeky_ryan
                  * LinkedIn:	https://www.linkedin.com/in/ryan-nemeth-b0b1504b/
                  * Github:	https://github.com/rnemeth90
                  * TechNet:  https://social.technet.microsoft.com/profile/ryan%20nemeth/
                  
                  Change Log
                  V1.00, 05/21/2015 - Initial version
                  V1.10, 09/22/2016 - Fixed bug with call to sc.exe
                  V1.20, 11/13/2017 - Fixed environment variables
                  #>
                  
                  
                  $arch = Get-WMIObject -Class Win32_Processor -ComputerName LocalHost | Select-Object AddressWidth
                  
                  Write-Host "1. Stopping Windows Update Services..."
                  Stop-Service -Name BITS
                  Stop-Service -Name wuauserv
                  Stop-Service -Name appidsvc
                  Stop-Service -Name cryptsvc
                  
                  Write-Host "2. Remove QMGR Data file..."
                  Remove-Item "$env:allusersprofile\Application Data\Microsoft\Network\Downloader\qmgr*.dat" -ErrorAction SilentlyContinue
                  
                  Write-Host "3. Renaming the Software Distribution and CatRoot Folder..."
                  Rename-Item $env:systemroot\SoftwareDistribution SoftwareDistribution.bak -ErrorAction SilentlyContinue
                  Rename-Item $env:systemroot\System32\Catroot2 catroot2.bak -ErrorAction SilentlyContinue
                  
                  Write-Host "4. Removing old Windows Update log..."
                  Remove-Item $env:systemroot\WindowsUpdate.log -ErrorAction SilentlyContinue
                  
                  Write-Host "5. Resetting the Windows Update Services to defualt settings..."
                  "sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)"
                  "sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)"
                  
                  Set-Location $env:systemroot\system32
                  
                  Write-Host "6. Registering some DLLs..."
                  regsvr32.exe /s atl.dll
                  regsvr32.exe /s urlmon.dll
                  regsvr32.exe /s mshtml.dll
                  regsvr32.exe /s shdocvw.dll
                  regsvr32.exe /s browseui.dll
                  regsvr32.exe /s jscript.dll
                  regsvr32.exe /s vbscript.dll
                  regsvr32.exe /s scrrun.dll
                  regsvr32.exe /s msxml.dll
                  regsvr32.exe /s msxml3.dll
                  regsvr32.exe /s msxml6.dll
                  regsvr32.exe /s actxprxy.dll
                  regsvr32.exe /s softpub.dll
                  regsvr32.exe /s wintrust.dll
                  regsvr32.exe /s dssenh.dll
                  regsvr32.exe /s rsaenh.dll
                  regsvr32.exe /s gpkcsp.dll
                  regsvr32.exe /s sccbase.dll
                  regsvr32.exe /s slbcsp.dll
                  regsvr32.exe /s cryptdlg.dll
                  regsvr32.exe /s oleaut32.dll
                  regsvr32.exe /s ole32.dll
                  regsvr32.exe /s shell32.dll
                  regsvr32.exe /s initpki.dll
                  regsvr32.exe /s wuapi.dll
                  regsvr32.exe /s wuaueng.dll
                  regsvr32.exe /s wuaueng1.dll
                  regsvr32.exe /s wucltui.dll
                  regsvr32.exe /s wups.dll
                  regsvr32.exe /s wups2.dll
                  regsvr32.exe /s wuweb.dll
                  regsvr32.exe /s qmgr.dll
                  regsvr32.exe /s qmgrprxy.dll
                  regsvr32.exe /s wucltux.dll
                  regsvr32.exe /s muweb.dll
                  regsvr32.exe /s wuwebv.dll
                  
                  Write-Host "7) Removing WSUS client settings..."
                  REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f
                  REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f
                  REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f
                  
                  Write-Host "8) Resetting the WinSock..."
                  netsh winsock reset
                  netsh winhttp reset proxy
                  
                  Write-Host "9) Delete all BITS jobs..."
                  Get-BitsTransfer | Remove-BitsTransfer
                  
                  Write-Host "10) Attempting to install the Windows Update Agent..."
                  if($arch -eq 64){
                      wusa Windows8-RT-KB2937636-x64 /quiet
                  }
                  else{
                      wusa Windows8-RT-KB2937636-x86 /quiet
                  }
                  
                  Write-Host "11) Starting Windows Update Services..."
                  Start-Service -Name BITS
                  Start-Service -Name wuauserv
                  Start-Service -Name appidsvc
                  Start-Service -Name cryptsvc
                  
                  Write-Host "12) Forcing discovery..."
                  wuauclt /resetauthorization /detectnow
                  
                  Write-Host "Process complete. Please reboot your computer."
                  
                  1 Reply Last reply Reply Quote 0
                  • ObsolesceO
                    Obsolesce @scottalanmiller
                    last edited by

                    @scottalanmiller said in Windows 7 Cannot Update:

                    That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                    Screenshot from 2019-08-06 16-54-16.png

                    Can you still update Ubuntu 8.04?

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @Obsolesce
                      last edited by

                      @Obsolesce said in Windows 7 Cannot Update:

                      @scottalanmiller said in Windows 7 Cannot Update:

                      That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                      Screenshot from 2019-08-06 16-54-16.png

                      Can you still update Ubuntu 8.04?

                      Nice try, but Windows 7 is currently still supposed to support updates. Ubuntu 8.04 is not.

                      DashrenderD ObsolesceO 2 Replies Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @JaredBusch
                        last edited by

                        @JaredBusch said in Windows 7 Cannot Update:

                        @Obsolesce said in Windows 7 Cannot Update:

                        @scottalanmiller said in Windows 7 Cannot Update:

                        That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                        Screenshot from 2019-08-06 16-54-16.png

                        Can you still update Ubuntu 8.04?

                        Nice try, but Windows 7 is currently still supposed to support updates. Ubuntu 8.04 is not.

                        I wasn't sure if he was trying to be funny with 8.04 vs 18.04? 😛

                        1 Reply Last reply Reply Quote 0
                        • ObsolesceO
                          Obsolesce @JaredBusch
                          last edited by

                          @JaredBusch said in Windows 7 Cannot Update:

                          @Obsolesce said in Windows 7 Cannot Update:

                          @scottalanmiller said in Windows 7 Cannot Update:

                          That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                          Screenshot from 2019-08-06 16-54-16.png

                          Can you still update Ubuntu 8.04?

                          Nice try, but Windows 7 is currently still supposed to support updates. Ubuntu 8.04 is not.

                          Right, and it works for me.

                          1 Reply Last reply Reply Quote 0
                          • Emad RE
                            Emad R @scottalanmiller
                            last edited by

                            @scottalanmiller

                            delete temp and try again

                            1 Reply Last reply Reply Quote 0
                            • FredtxF
                              Fredtx
                              last edited by

                              Stop Windows Update service. Delete everything in the Software Distribution directory. Start back WU service. Try again.

                              brandon220B 1 Reply Last reply Reply Quote 1
                              • brandon220B
                                brandon220 @Fredtx
                                last edited by

                                @Fredtx This has usually worked for me in the past.

                                1 Reply Last reply Reply Quote 2
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