Windows 7 Cannot Update
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That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:
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Just found a second machine having this problem as well! Dammit
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We use an offline windows update installer to get past issues like this (assuming you've exhausted all other fixes and troubleshooting options). Specifically we use: http://download.wsusoffline.net/
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@JasGot said in Windows 7 Cannot Update:
We use an offline windows update installer to get past issues like this (assuming you've exhausted all other fixes and troubleshooting options). Specifically we use: http://download.wsusoffline.net/
Looks cool, but appears to only go back to Windows 8?
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Oh wait... Legacy Windows. HAHAHA
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@JasGot said in Windows 7 Cannot Update:
We use an offline windows update installer to get past issues like this (assuming you've exhausted all other fixes and troubleshooting options). Specifically we use: http://download.wsusoffline.net/
Ran updates for two hours.... same result.
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@scottalanmiller said in Windows 7 Cannot Update:
Ran updates for two hours.... same result.
You ran the client installer after the generator? This is usually a 4 or 5 hour process..... With several reboots.
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@JasGot said in Windows 7 Cannot Update:
@scottalanmiller said in Windows 7 Cannot Update:
Ran updates for two hours.... same result.
You ran the client installer after the generator? This is usually a 4 or 5 hour process..... With several reboots.
Yup, took over two hours. But didn't change anything.
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@scottalanmiller said in Windows 7 Cannot Update:
Yup, took over two hours. But didn't change anything.
Okay. We use a Windows Update Reset Script when offline updater doesn't work.
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Have you run the Windows 7 update diagnostic?
I have a 4 step process to fix this- reinstall the update agent https://support.microsoft.com/en-au/help/949104/how-to-update-the-windows-update-agent-to-the-latest-version
- run the update diagnostic https://support.microsoft.com/en-au/help/2714434/description-of-the-windows-update-troubleshooter
- if there's still errors apply KB3172605
- run wuauclt.exe /r /a
You may also need
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I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!
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WSUS or MS as the update source? I've seen it happen here where the WSUS box gets stuck. Otherwise there's all kinds of fun to be had dicking around with the software distribution folder and friends.
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@notverypunny said in Windows 7 Cannot Update:
WSUS or MS as the update source?
MS. No WSUS in the environment.
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@s-hackleman said in Windows 7 Cannot Update:
I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!
These have at least several days and half a dozen reboots or more without change
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@scottalanmiller said in Windows 7 Cannot Update:
@s-hackleman said in Windows 7 Cannot Update:
I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!
These have at least several days and half a dozen reboots or more without change
Have you reset Windows updates? This usually involves stopping windows update service and trashing the Software Distro folder, rebooting, then waiting many many hours while Windows redownloads and confirms what is and isn't on the system with MS update servers.
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@Dashrender said in Windows 7 Cannot Update:
@scottalanmiller said in Windows 7 Cannot Update:
@s-hackleman said in Windows 7 Cannot Update:
I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!
These have at least several days and half a dozen reboots or more without change
Have you reset Windows updates? This usually involves stopping windows update service and trashing the Software Distro folder, rebooting, then waiting many many hours while Windows redownloads and confirms what is and isn't on the system with MS update servers.
Pretty sure both tools that we use said that they were doing that.
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Well, just for kicks, here's the script we run. It's another possible fix to your problem.
Reset-WindowsUpdate.ps1<# .SYNOPSIS Reset-WindowsUpdate.ps1 - Resets the Windows Update components .DESCRIPTION This script will reset all of the Windows Updates components to DEFAULT SETTINGS. .OUTPUTS Results are printed to the console. Future releases will support outputting to a log file. .NOTES Written by: Ryan Nemeth Find me on: * My Blog: http://www.geekyryan.com * Twitter: https://twitter.com/geeky_ryan * LinkedIn: https://www.linkedin.com/in/ryan-nemeth-b0b1504b/ * Github: https://github.com/rnemeth90 * TechNet: https://social.technet.microsoft.com/profile/ryan%20nemeth/ Change Log V1.00, 05/21/2015 - Initial version V1.10, 09/22/2016 - Fixed bug with call to sc.exe V1.20, 11/13/2017 - Fixed environment variables #> $arch = Get-WMIObject -Class Win32_Processor -ComputerName LocalHost | Select-Object AddressWidth Write-Host "1. Stopping Windows Update Services..." Stop-Service -Name BITS Stop-Service -Name wuauserv Stop-Service -Name appidsvc Stop-Service -Name cryptsvc Write-Host "2. Remove QMGR Data file..." Remove-Item "$env:allusersprofile\Application Data\Microsoft\Network\Downloader\qmgr*.dat" -ErrorAction SilentlyContinue Write-Host "3. Renaming the Software Distribution and CatRoot Folder..." Rename-Item $env:systemroot\SoftwareDistribution SoftwareDistribution.bak -ErrorAction SilentlyContinue Rename-Item $env:systemroot\System32\Catroot2 catroot2.bak -ErrorAction SilentlyContinue Write-Host "4. Removing old Windows Update log..." Remove-Item $env:systemroot\WindowsUpdate.log -ErrorAction SilentlyContinue Write-Host "5. Resetting the Windows Update Services to defualt settings..." "sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)" "sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)" Set-Location $env:systemroot\system32 Write-Host "6. Registering some DLLs..." regsvr32.exe /s atl.dll regsvr32.exe /s urlmon.dll regsvr32.exe /s mshtml.dll regsvr32.exe /s shdocvw.dll regsvr32.exe /s browseui.dll regsvr32.exe /s jscript.dll regsvr32.exe /s vbscript.dll regsvr32.exe /s scrrun.dll regsvr32.exe /s msxml.dll regsvr32.exe /s msxml3.dll regsvr32.exe /s msxml6.dll regsvr32.exe /s actxprxy.dll regsvr32.exe /s softpub.dll regsvr32.exe /s wintrust.dll regsvr32.exe /s dssenh.dll regsvr32.exe /s rsaenh.dll regsvr32.exe /s gpkcsp.dll regsvr32.exe /s sccbase.dll regsvr32.exe /s slbcsp.dll regsvr32.exe /s cryptdlg.dll regsvr32.exe /s oleaut32.dll regsvr32.exe /s ole32.dll regsvr32.exe /s shell32.dll regsvr32.exe /s initpki.dll regsvr32.exe /s wuapi.dll regsvr32.exe /s wuaueng.dll regsvr32.exe /s wuaueng1.dll regsvr32.exe /s wucltui.dll regsvr32.exe /s wups.dll regsvr32.exe /s wups2.dll regsvr32.exe /s wuweb.dll regsvr32.exe /s qmgr.dll regsvr32.exe /s qmgrprxy.dll regsvr32.exe /s wucltux.dll regsvr32.exe /s muweb.dll regsvr32.exe /s wuwebv.dll Write-Host "7) Removing WSUS client settings..." REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f Write-Host "8) Resetting the WinSock..." netsh winsock reset netsh winhttp reset proxy Write-Host "9) Delete all BITS jobs..." Get-BitsTransfer | Remove-BitsTransfer Write-Host "10) Attempting to install the Windows Update Agent..." if($arch -eq 64){ wusa Windows8-RT-KB2937636-x64 /quiet } else{ wusa Windows8-RT-KB2937636-x86 /quiet } Write-Host "11) Starting Windows Update Services..." Start-Service -Name BITS Start-Service -Name wuauserv Start-Service -Name appidsvc Start-Service -Name cryptsvc Write-Host "12) Forcing discovery..." wuauclt /resetauthorization /detectnow Write-Host "Process complete. Please reboot your computer."
