SPAM Emails Appearing to Come from Solarwinds
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So, turns out that this WAS real. When we dealt with getting our accounts dealt with in March, they said that they had fixed it but did not. Instead they just told us that and in fact just sold our to a collection agency! Then that collection agency called us today, no warning, and threatened us with the fake data that they had bought.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
So, turns out that this WAS real. When we dealt with getting our accounts dealt with in March, they said that they had fixed it but did not. Instead they just told us that and in fact just sold our to a collection agency! Then that collection agency called us today, no warning, and threatened us with the fake data that they had bought.
Uhm - wow.... Just.... wow.
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@gjacobse said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
So, turns out that this WAS real. When we dealt with getting our accounts dealt with in March, they said that they had fixed it but did not. Instead they just told us that and in fact just sold our to a collection agency! Then that collection agency called us today, no warning, and threatened us with the fake data that they had bought.
Uhm - wow.... Just.... wow.
Yeah, waiting for their VP to land so that we can talk as she is on a plane. We are going to have to have a pretty serious talk about how this is going to be handled going forward as we now have a renegade company out there that is pretty nasty and unethical that has bought our data. This is a lot like an identity theft kind of situation.
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@scottalanmiller Should be a simple resolution. Solarwinds just needs to repurchase the erroneous account from whomever they sold it to. I'm very familiar with the collection industry, so let me know if I can be of any assistance.
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller Should be a simple resolution. Solarwinds just needs to repurchase the erroneous account from whomever they sold it to. I'm very familiar with the collection industry, so let me know if I can be of any assistance.
SHOULD be simple, but is it? There have been many places where it could have been simple. They only had to not fake our account in the first place (remember, we were never a customer.) They only had to not threaten us in March. They only had to back off the account and remove it when we caught them last time. They only had to not sell it. They only had to audit where the data was going. They only had to not threaten us today. They only need to buy back the account now and on, and on.
Given how many "it should be simple" things have not yet happened, what are the chances that this one will?
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@scottalanmiller Mistakes happen. Probably best to have your attorney fire off a C&D letter to all involved parties. If they continue to harass you, you can take legal action.
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller Mistakes happen. Probably best to have your attorney fire off a C&D letter to all involved parties. If they continue to harass you, you can take legal action.
Mistakes do. This was quite the series of mistakes. Long after acquiring our account data, someone internally created a fake account and started harassing us. That's a pretty hard "mistake" to swallow. After we caught them they claimed to have fixed it, but instead sold it to a collection agency? That's a pretty hard mistake to swallow, too. These aren't like "someone didn't properly close your account" kinds of "mistakes". These are "how did you get access to our info" kinds of mistakes. And "how did any system exist that could allow this to have happened regardless of human carelessness" kinds of mistakes. And "how were we told that the account was fixed - which should have been a historical zero number" but was then sold to a collection agency? That means that someone either lied about zeroing the account or faked new numbers, again, to have something to sell!
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@scottalanmiller Right. But complaining about these "mistakes" isn't getting you any where. So what do you want to have happen now?
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller Right. But complaining about these "mistakes" isn't getting you any where. So what do you want to have happen now?
We are still waiting for the plane to land. Hopefully it gets escalated to higher management. Looking for SW to get involved with cleaning up some stuff with the collection agency.
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@scottalanmiller said
We are still waiting for the plane to land. Hopefully it gets escalated to higher management. Looking for SW to get involved with cleaning up some stuff with the collection agency.
DId it land yet? Was she flying to Jupiter? (The planet, not the city in FL.)
Is Jupiter even still a planet? Seems like every year they demote a planet.
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No news yet. They are a bit behind on communications at this point.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
That sucks. I would send the C&D letter along with an invoice for $5K for your troubles.
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
That sucks. I would send the C&D letter along with an invoice for $5K for your troubles.
No kidding. This is one awful company. I can't believe how badly they have and continue to handle something so freaking simple. They know that they have been caught, they know that we were never a customer, but they won't do what it takes to keep this from escalating to being a legal issue.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
That sucks. I would send the C&D letter along with an invoice for $5K for your troubles.
No kidding. This is one awful company. I can't believe how badly they have and continue to handle something so freaking simple. They know that they have been caught, they know that we were never a customer, but they won't do what it takes to keep this from escalating to being a legal issue.
How much do they stand to lose if you were to publicize their wrongdoing?
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
That sucks. I would send the C&D letter along with an invoice for $5K for your troubles.
No kidding. This is one awful company. I can't believe how badly they have and continue to handle something so freaking simple. They know that they have been caught, they know that we were never a customer, but they won't do what it takes to keep this from escalating to being a legal issue.
How much do they stand to lose if you were to publicize their wrongdoing?
Who knows. Does anyone use them? Who does? No idea.
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Do it. I always name and shame, it's the other party that has something to lose. And send them an invoice for lost time, and if they don't pay, send it to collection agency, lmao.
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@marcinozga said in SPAM Emails Appearing to Come from Solarwinds:
Do it. I always name and shame, it's the other party that has something to lose. And send them an invoice for lost time, and if they don't pay, send it to collection agency, lmao.
They are definitely more a customer of ours than us them!
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Finally got corporate counsel involved. They verified that our account was not active, that the whole thing was a mistake and that Cisco Collect has been told that the account was not appropriate (no one would verify that up to this point.)
I had to point out, however, that they are still liable for their breach of the Computer Fraud and Abuse Act of 1986 and we expected appropriate legal action to be taken against Cisco Collect. Corporate counsel said that CC was their authorized agent, which means that Cisco Collect, a known malicious entity pretending to be Cisco, which means that their strong arm social engineering tactics breach US federal hacking laws and as their official agent, this reflects on Solarwinds.
