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    SPAM Emails Appearing to Come from Solarwinds

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    solarwinds
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    • scottalanmillerS
      scottalanmiller @Danp
      last edited by

      @danp said in SPAM Emails Appearing to Come from Solarwinds:

      @scottalanmiller Right. But complaining about these "mistakes" isn't getting you any where. So what do you want to have happen now?

      We are still waiting for the plane to land. Hopefully it gets escalated to higher management. Looking for SW to get involved with cleaning up some stuff with the collection agency.

      BRRABillB 1 Reply Last reply Reply Quote 0
      • BRRABillB
        BRRABill @scottalanmiller
        last edited by

        @scottalanmiller said

        We are still waiting for the plane to land. Hopefully it gets escalated to higher management. Looking for SW to get involved with cleaning up some stuff with the collection agency.

        DId it land yet? Was she flying to Jupiter? (The planet, not the city in FL.)

        Is Jupiter even still a planet? Seems like every year they demote a planet.

        1 Reply Last reply Reply Quote 2
        • scottalanmillerS
          scottalanmiller
          last edited by

          No news yet. They are a bit behind on communications at this point.

          DanpD 1 Reply Last reply Reply Quote 0
          • DanpD
            Danp @scottalanmiller
            last edited by

            @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

            No news yet. They are a bit behind on communications at this point.

            Any update on this?

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @Danp
              last edited by

              @danp said in SPAM Emails Appearing to Come from Solarwinds:

              @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

              No news yet. They are a bit behind on communications at this point.

              Any update on this?

              No, they've not followed up AT ALL. Very disappointed.

              DanpD 1 Reply Last reply Reply Quote 0
              • DanpD
                Danp @scottalanmiller
                last edited by

                @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                @danp said in SPAM Emails Appearing to Come from Solarwinds:

                @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                No news yet. They are a bit behind on communications at this point.

                Any update on this?

                No, they've not followed up AT ALL. Very disappointed.

                That sucks. I would send the C&D letter along with an invoice for $5K for your troubles. 😉

                scottalanmillerS 1 Reply Last reply Reply Quote 1
                • scottalanmillerS
                  scottalanmiller @Danp
                  last edited by

                  @danp said in SPAM Emails Appearing to Come from Solarwinds:

                  @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                  @danp said in SPAM Emails Appearing to Come from Solarwinds:

                  @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                  No news yet. They are a bit behind on communications at this point.

                  Any update on this?

                  No, they've not followed up AT ALL. Very disappointed.

                  That sucks. I would send the C&D letter along with an invoice for $5K for your troubles. 😉

                  No kidding. This is one awful company. I can't believe how badly they have and continue to handle something so freaking simple. They know that they have been caught, they know that we were never a customer, but they won't do what it takes to keep this from escalating to being a legal issue.

                  DanpD 1 Reply Last reply Reply Quote 0
                  • DanpD
                    Danp @scottalanmiller
                    last edited by

                    @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                    @danp said in SPAM Emails Appearing to Come from Solarwinds:

                    @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                    @danp said in SPAM Emails Appearing to Come from Solarwinds:

                    @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                    No news yet. They are a bit behind on communications at this point.

                    Any update on this?

                    No, they've not followed up AT ALL. Very disappointed.

                    That sucks. I would send the C&D letter along with an invoice for $5K for your troubles. 😉

                    No kidding. This is one awful company. I can't believe how badly they have and continue to handle something so freaking simple. They know that they have been caught, they know that we were never a customer, but they won't do what it takes to keep this from escalating to being a legal issue.

                    How much do they stand to lose if you were to publicize their wrongdoing?

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Danp
                      last edited by

                      @danp said in SPAM Emails Appearing to Come from Solarwinds:

                      @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                      @danp said in SPAM Emails Appearing to Come from Solarwinds:

                      @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                      @danp said in SPAM Emails Appearing to Come from Solarwinds:

                      @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                      No news yet. They are a bit behind on communications at this point.

                      Any update on this?

                      No, they've not followed up AT ALL. Very disappointed.

                      That sucks. I would send the C&D letter along with an invoice for $5K for your troubles. 😉

                      No kidding. This is one awful company. I can't believe how badly they have and continue to handle something so freaking simple. They know that they have been caught, they know that we were never a customer, but they won't do what it takes to keep this from escalating to being a legal issue.

                      How much do they stand to lose if you were to publicize their wrongdoing?

                      Who knows. Does anyone use them? Who does? No idea.

                      1 Reply Last reply Reply Quote 0
                      • M
                        marcinozga
                        last edited by marcinozga

                        Do it. I always name and shame, it's the other party that has something to lose. And send them an invoice for lost time, and if they don't pay, send it to collection agency, lmao.

                        scottalanmillerS 1 Reply Last reply Reply Quote 1
                        • scottalanmillerS
                          scottalanmiller @marcinozga
                          last edited by

                          @marcinozga said in SPAM Emails Appearing to Come from Solarwinds:

                          Do it. I always name and shame, it's the other party that has something to lose. And send them an invoice for lost time, and if they don't pay, send it to collection agency, lmao.

                          They are definitely more a customer of ours than us them!

                          1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            Finally got corporate counsel involved. They verified that our account was not active, that the whole thing was a mistake and that Cisco Collect has been told that the account was not appropriate (no one would verify that up to this point.)

                            I had to point out, however, that they are still liable for their breach of the Computer Fraud and Abuse Act of 1986 and we expected appropriate legal action to be taken against Cisco Collect. Corporate counsel said that CC was their authorized agent, which means that Cisco Collect, a known malicious entity pretending to be Cisco, which means that their strong arm social engineering tactics breach US federal hacking laws and as their official agent, this reflects on Solarwinds.

                            gjacobseG DanpD 2 Replies Last reply Reply Quote 2
                            • gjacobseG
                              gjacobse @scottalanmiller
                              last edited by

                              @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                              Finally got corporate counsel involved. They verified that our account was not active, that the whole thing was a mistake and that Cisco Collect has been told that the account was not appropriate (no one would verify that up to this point.)

                              I had to point out, however, that they are still liable for their breach of the Computer Fraud and Abuse Act of 1986 and we expected appropriate legal action to be taken against Cisco Collect. Corporate counsel said that CC was their authorized agent, which means that Cisco Collect, a known malicious entity pretending to be Cisco, which means that their strong arm social engineering tactics breach US federal hacking laws and as their official agent, this reflects on Solarwinds.

                              Karma -

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                Social engineering in an attempt to get banking information is a ridiculously serious charge. Especially for a large, public company!

                                1 Reply Last reply Reply Quote 2
                                • DashrenderD
                                  Dashrender
                                  last edited by

                                  @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                                  , which means that Cisco Collect, a known malicious entity pretending to be Cisco, which means that their strong arm social

                                  So, are you going to pursue it and sue them?

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @Dashrender
                                    last edited by

                                    @dashrender said in SPAM Emails Appearing to Come from Solarwinds:

                                    @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                                    , which means that Cisco Collect, a known malicious entity pretending to be Cisco, which means that their strong arm social

                                    So, are you going to pursue it and sue them?

                                    You don't really sue for Patriot Act violations. You just report them to the FBI.

                                    1 Reply Last reply Reply Quote 0
                                    • DanpD
                                      Danp @scottalanmiller
                                      last edited by

                                      @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                                      Computer Fraud and Abuse Act of 1986

                                      Can you explain how they violated this act?

                                      Corporate counsel said that CC was their authorized agent

                                      You originally said they sold the account. Now it sounds like they just referred the account to an external agency for collections. Which is it?

                                      Cisco Collect, a known malicious entity pretending to be Cisco

                                      Pretty strong statement. Where's your proof?

                                      strong arm social engineering tactics breach US federal hacking laws

                                      So sending an erroneous invoice via email is now a violation of federal law?

                                      DustinB3403D scottalanmillerS 7 Replies Last reply Reply Quote 0
                                      • DustinB3403D
                                        DustinB3403 @Danp
                                        last edited by

                                        @danp said in SPAM Emails Appearing to Come from Solarwinds:

                                        strong arm social engineering tactics breach US federal hacking laws

                                        So sending an erroneous invoice via email is now a violation of federal law?

                                        It's always been illegal to send invoices when there was no service rendered.

                                        1 Reply Last reply Reply Quote 1
                                        • scottalanmillerS
                                          scottalanmiller @Danp
                                          last edited by

                                          @danp said in SPAM Emails Appearing to Come from Solarwinds:

                                          @scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:

                                          Computer Fraud and Abuse Act of 1986

                                          Can you explain how they violated this act?

                                          Yes, they used bullying tactics to try to elicit a payment and acquire financial details. That's social engineering which is the most common form of hacking. Same crime that Kevin Mitnick went to prison for. It's illegal to try use threats to steal money.

                                          1 Reply Last reply Reply Quote 1
                                          • scottalanmillerS
                                            scottalanmiller @Danp
                                            last edited by

                                            @danp said in SPAM Emails Appearing to Come from Solarwinds:

                                            Corporate counsel said that CC was their authorized agent

                                            You originally said they sold the account. Now it sounds like they just referred the account to an external agency for collections. Which is it?

                                            They aren't clear. They claim that Cisco Collect is an "authorized agent" but not one that all of their departments know about. By claiming that they are an authorized agent (something that their legal counsel said to claim that our data had not been compromised) they had to claim that this was their agent. Which then makes Solarwinds liable for their actions.

                                            1 Reply Last reply Reply Quote 1
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