SPAM Emails Appearing to Come from Solarwinds
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We got it squared away, some weird situation where one company bought another and another bought another and a year later a closed account was re-opened automatically and all kinds of confusion ensued.
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Yeah well apparently not so squared away they are now harassing us again. The guy who called this time didn't even try to be professional at all.
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@minion-queen said in SPAM Emails Appearing to Come from Solarwinds:
Yeah well apparently not so squared away they are now harassing us again. The guy who called this time didn't even try to be professional at all.
yea... no.. he wasn't. He was very curt and rude.
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@minion-queen said in SPAM Emails Appearing to Come from Solarwinds:
Yeah well apparently not so squared away they are now harassing us again. The guy who called this time didn't even try to be professional at all.
I've reached out via another support channel and explained that I was their VP of finance to call within the hour and that I expect evidence of the person being fired.
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I got a hold of their VP. They are looking into if this was real or a data breach.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
I got a hold of their VP. They are looking into if this was real or a data breach.
Or just overly zealous sales clones...
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@rojoloco said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
I got a hold of their VP. They are looking into if this was real or a data breach.
Or just overly zealous sales clones...
Have you changed your term?
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@brrabill said in SPAM Emails Appearing to Come from Solarwinds:
@rojoloco said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
I got a hold of their VP. They are looking into if this was real or a data breach.
Or just overly zealous sales clones...
Have you changed your term?
I like to switch it up... but I still blame the sales department every time.
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So, turns out that this WAS real. When we dealt with getting our accounts dealt with in March, they said that they had fixed it but did not. Instead they just told us that and in fact just sold our to a collection agency! Then that collection agency called us today, no warning, and threatened us with the fake data that they had bought.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
So, turns out that this WAS real. When we dealt with getting our accounts dealt with in March, they said that they had fixed it but did not. Instead they just told us that and in fact just sold our to a collection agency! Then that collection agency called us today, no warning, and threatened us with the fake data that they had bought.
Uhm - wow.... Just.... wow.
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@gjacobse said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
So, turns out that this WAS real. When we dealt with getting our accounts dealt with in March, they said that they had fixed it but did not. Instead they just told us that and in fact just sold our to a collection agency! Then that collection agency called us today, no warning, and threatened us with the fake data that they had bought.
Uhm - wow.... Just.... wow.
Yeah, waiting for their VP to land so that we can talk as she is on a plane. We are going to have to have a pretty serious talk about how this is going to be handled going forward as we now have a renegade company out there that is pretty nasty and unethical that has bought our data. This is a lot like an identity theft kind of situation.
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@scottalanmiller Should be a simple resolution. Solarwinds just needs to repurchase the erroneous account from whomever they sold it to. I'm very familiar with the collection industry, so let me know if I can be of any assistance.
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller Should be a simple resolution. Solarwinds just needs to repurchase the erroneous account from whomever they sold it to. I'm very familiar with the collection industry, so let me know if I can be of any assistance.
SHOULD be simple, but is it? There have been many places where it could have been simple. They only had to not fake our account in the first place (remember, we were never a customer.) They only had to not threaten us in March. They only had to back off the account and remove it when we caught them last time. They only had to not sell it. They only had to audit where the data was going. They only had to not threaten us today. They only need to buy back the account now and on, and on.
Given how many "it should be simple" things have not yet happened, what are the chances that this one will?
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@scottalanmiller Mistakes happen. Probably best to have your attorney fire off a C&D letter to all involved parties. If they continue to harass you, you can take legal action.
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller Mistakes happen. Probably best to have your attorney fire off a C&D letter to all involved parties. If they continue to harass you, you can take legal action.
Mistakes do. This was quite the series of mistakes. Long after acquiring our account data, someone internally created a fake account and started harassing us. That's a pretty hard "mistake" to swallow. After we caught them they claimed to have fixed it, but instead sold it to a collection agency? That's a pretty hard mistake to swallow, too. These aren't like "someone didn't properly close your account" kinds of "mistakes". These are "how did you get access to our info" kinds of mistakes. And "how did any system exist that could allow this to have happened regardless of human carelessness" kinds of mistakes. And "how were we told that the account was fixed - which should have been a historical zero number" but was then sold to a collection agency? That means that someone either lied about zeroing the account or faked new numbers, again, to have something to sell!
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@scottalanmiller Right. But complaining about these "mistakes" isn't getting you any where. So what do you want to have happen now?
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller Right. But complaining about these "mistakes" isn't getting you any where. So what do you want to have happen now?
We are still waiting for the plane to land. Hopefully it gets escalated to higher management. Looking for SW to get involved with cleaning up some stuff with the collection agency.
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@scottalanmiller said
We are still waiting for the plane to land. Hopefully it gets escalated to higher management. Looking for SW to get involved with cleaning up some stuff with the collection agency.
DId it land yet? Was she flying to Jupiter? (The planet, not the city in FL.)
Is Jupiter even still a planet? Seems like every year they demote a planet.
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No news yet. They are a bit behind on communications at this point.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
