call work flow

scottalanmiller

@scottalanmiller said in call work flow:

@Dashrender said in call work flow:

This wasn't where ANY of this conversation that started on the last thread even needed to go.

I thought that this thread was to ask how the flow could be improved?

while I did leave off the improved in relation to the problem with parking, etc.. that was the point. The reality is....

I already know - have known, have been telling them for years to dump calls to VM, get rid of operators/secretaries, because you don't really need them. Well they do. When another doc's office calls, they expect to be able to reach someone and cut the line for service, this is a weird standard I've run into. but It's really not that weird, you scratch my back, I'll scratch yours situation.

But the whole point of the additional conversation was parking lots and using them inside my existing workflow, without changing my workflow.

Oh, that was lacking from the OP here

Minion Queen

I am locking the thread as requested.