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    [SOLVED] Screenconnect - Stopped Working

    Scheduled Pinned Locked Moved IT Discussion
    51 Posts 7 Posters 12.3k Views
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    • A
      Alex Sage @scottalanmiller
      last edited by

      @scottalanmiller said:

      What do the logs say?

      Windows Admin, not a linux guy. How do I check the logs?

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • A
        Alex Sage
        last edited by Alex Sage

        Crap, can someone move this....

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @Alex Sage
          last edited by scottalanmiller

          @anonymous said:

          @scottalanmiller said:

          What do the logs say?

          Windows Admin, not a linux guy. How do I check the logs?

          Linux isn't an OS so we'd need to know which OS to know where the logs are. Each OS based on Linux is unique. Oh, it's CentOS 7, I see that now.

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @Alex Sage
            last edited by

            @anonymous said:

            Crap, can someone move this....

            Moved.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              CentOS logs are in /var/logs/messages

              At least most logs are. /var/logs is the logging directory. Nearly everything goes into the "messages" catch all. But there are specific logs too for NginX, Apache (HTTPD), ScreenConnect, etc.

              A 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                Do you know what time the SC app stopped working?

                A 1 Reply Last reply Reply Quote 0
                • A
                  Alex Sage @scottalanmiller
                  last edited by

                  @scottalanmiller said:

                  the SC app stopped working?

                  Sometime over the weekend. I used it friday.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

                    A 2 Replies Last reply Reply Quote 0
                    • GregoryHallG
                      GregoryHall
                      last edited by

                      When I was running Screen Connect on Linux it would fail on occasion like this and I would just download the Tar file and reinstall over the top and it would usually get it going again.
                      https://www.screenconnect.com/Download

                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                      • A
                        Alex Sage @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

                        Darn it.... Forgot to turn on sar 😞

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • A
                          Alex Sage @scottalanmiller
                          last edited by

                          @scottalanmiller Rebooted Monday.

                          1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @Alex Sage
                            last edited by

                            @anonymous said:

                            @scottalanmiller said:

                            Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

                            Darn it.... Forgot to turn on sar 😞

                            yum -y install sysstat
                            
                            1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch @GregoryHall
                              last edited by

                              @GregoryHall said:

                              When I was running Screen Connect on Linux it would fail on occasion like this and I would just download the Tar file and reinstall over the top and it would usually get it going again.
                              https://www.screenconnect.com/Download

                              Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

                              A 1 Reply Last reply Reply Quote 2
                              • A
                                Alex Sage @JaredBusch
                                last edited by Alex Sage

                                @JaredBusch said:

                                Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

                                Yes, please do! Also, do you recommend windows instead of linux? If so, Why?

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @Alex Sage
                                  last edited by

                                  @anonymous said:

                                  @JaredBusch said:

                                  Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

                                  Yes, please do! Also, do you recommend windows instead of linux? If so, Why?

                                  Keep in mind he's a full time Windows engineer that doesn't use Linux. 🙂

                                  A JaredBuschJ 2 Replies Last reply Reply Quote 1
                                  • A
                                    Alex Sage @scottalanmiller
                                    last edited by

                                    @scottalanmiller said:

                                    Keep in mind he's a full time Windows engineer that doesn't use Linux. 🙂

                                    Sadly, for the most part I am too. Trying to break into linux but.....

                                    1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      Finding issues like this and pushing through to find answers is a great way to learn a lot about it quickly.

                                      A 1 Reply Last reply Reply Quote 0
                                      • A
                                        Alex Sage @scottalanmiller
                                        last edited by

                                        @scottalanmiller said:

                                        Finding issues like this and pushing through to find answers is a great way to learn a lot about it quickly.

                                        That's why I haven't given up yet! 😄

                                        1 Reply Last reply Reply Quote 2
                                        • A
                                          Alex Sage @scottalanmiller
                                          last edited by

                                          @scottalanmiller said:

                                          CentOS logs are in /var/logs/messages

                                          At least most logs are. /var/logs is the logging directory. Nearly everything goes into the "messages" catch all. But there are specific logs too for NginX, Apache (HTTPD), ScreenConnect, etc.

                                          Both Directorys are missing? WTF?

                                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                                          • JaredBuschJ
                                            JaredBusch @scottalanmiller
                                            last edited by

                                            @scottalanmiller said:

                                            Keep in mind he's a full time Windows engineer that doesn't use Linux. 🙂

                                            irrelevant though to reporting back the definition of "on occasion" as it pertains to the controller in question.

                                            1 Reply Last reply Reply Quote 1
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