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    [SOLVED] Screenconnect - Stopped Working

    Scheduled Pinned Locked Moved IT Discussion
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    • A
      Alex Sage @scottalanmiller
      last edited by

      @scottalanmiller said:

      the SC app stopped working?

      Sometime over the weekend. I used it friday.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

        A 2 Replies Last reply Reply Quote 0
        • GregoryHallG
          GregoryHall
          last edited by

          When I was running Screen Connect on Linux it would fail on occasion like this and I would just download the Tar file and reinstall over the top and it would usually get it going again.
          https://www.screenconnect.com/Download

          JaredBuschJ 1 Reply Last reply Reply Quote 0
          • A
            Alex Sage @scottalanmiller
            last edited by

            @scottalanmiller said:

            Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

            Darn it.... Forgot to turn on sar 😞

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • A
              Alex Sage @scottalanmiller
              last edited by

              @scottalanmiller Rebooted Monday.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @Alex Sage
                last edited by

                @anonymous said:

                @scottalanmiller said:

                Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

                Darn it.... Forgot to turn on sar 😞

                yum -y install sysstat
                
                1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @GregoryHall
                  last edited by

                  @GregoryHall said:

                  When I was running Screen Connect on Linux it would fail on occasion like this and I would just download the Tar file and reinstall over the top and it would usually get it going again.
                  https://www.screenconnect.com/Download

                  Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

                  A 1 Reply Last reply Reply Quote 2
                  • A
                    Alex Sage @JaredBusch
                    last edited by Alex Sage

                    @JaredBusch said:

                    Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

                    Yes, please do! Also, do you recommend windows instead of linux? If so, Why?

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Alex Sage
                      last edited by

                      @anonymous said:

                      @JaredBusch said:

                      Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

                      Yes, please do! Also, do you recommend windows instead of linux? If so, Why?

                      Keep in mind he's a full time Windows engineer that doesn't use Linux. 🙂

                      A JaredBuschJ 2 Replies Last reply Reply Quote 1
                      • A
                        Alex Sage @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        Keep in mind he's a full time Windows engineer that doesn't use Linux. 🙂

                        Sadly, for the most part I am too. Trying to break into linux but.....

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Finding issues like this and pushing through to find answers is a great way to learn a lot about it quickly.

                          A 1 Reply Last reply Reply Quote 0
                          • A
                            Alex Sage @scottalanmiller
                            last edited by

                            @scottalanmiller said:

                            Finding issues like this and pushing through to find answers is a great way to learn a lot about it quickly.

                            That's why I haven't given up yet! 😄

                            1 Reply Last reply Reply Quote 2
                            • A
                              Alex Sage @scottalanmiller
                              last edited by

                              @scottalanmiller said:

                              CentOS logs are in /var/logs/messages

                              At least most logs are. /var/logs is the logging directory. Nearly everything goes into the "messages" catch all. But there are specific logs too for NginX, Apache (HTTPD), ScreenConnect, etc.

                              Both Directorys are missing? WTF?

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • JaredBuschJ
                                JaredBusch @scottalanmiller
                                last edited by

                                @scottalanmiller said:

                                Keep in mind he's a full time Windows engineer that doesn't use Linux. 🙂

                                irrelevant though to reporting back the definition of "on occasion" as it pertains to the controller in question.

                                1 Reply Last reply Reply Quote 1
                                • A
                                  Alex Sage
                                  last edited by Alex Sage

                                  [root@screenconnect ~]# cd /var/logs/messages
                                  -bash: cd: /var/logs/messages: No such file or directory
                                  [root@screenconnect ~]# cd /var/logs
                                  -bash: cd: /var/logs: No such file or directory

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @Alex Sage
                                    last edited by

                                    @anonymous said:

                                    @scottalanmiller said:

                                    CentOS logs are in /var/logs/messages

                                    At least most logs are. /var/logs is the logging directory. Nearly everything goes into the "messages" catch all. But there are specific logs too for NginX, Apache (HTTPD), ScreenConnect, etc.

                                    Both Directorys are missing? WTF?

                                    That's EXTREMELY odd. There is no /var/log at all?

                                    Sorry, I typod. /var/log not logs

                                    1 Reply Last reply Reply Quote 1
                                    • A
                                      Alex Sage
                                      last edited by Alex Sage

                                      Output:

                                      [root@screenconnect ~]# ls /var/log
                                      anaconda               grubby                          secure
                                      audit                  lastlog                         secure-20150802
                                      boot.log               maillog                         secure-20150809
                                      btmp                   maillog-20150802                spooler
                                      btmp-20150801          maillog-20150809                spooler-20150802
                                      cloud-init.log         messages                        spooler-20150809
                                      cloud-init-output.log  messages-20150802               tallylog
                                      cron                   messages-20150809               tuned
                                      cron-20150802          ppp                             wtmp
                                      cron-20150809          sa                              yum.log
                                      dmesg                  screenconnect
                                      dmesg.old              screenconnect-1227cf7eaca84600
                                      [root@screenconnect ~]#
                                      
                                      1 Reply Last reply Reply Quote 0
                                      • A
                                        Alex Sage
                                        last edited by

                                        This maybe?
                                        /etc/rc.d/init.d/screenconnect-1227cf7eaca84600: line 109: java: command not found

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller
                                          last edited by

                                          So you have messages for most things and screenconnect for specific stuff. I'd start with those two.

                                          1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @Alex Sage
                                            last edited by

                                            @anonymous said:

                                            This maybe?
                                            /etc/rc.d/init.d/screenconnect-1227cf7eaca84600: line 109: java: command not found

                                            That could do it. Do this...

                                            find / -name java
                                            
                                            1 Reply Last reply Reply Quote 0
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