Solved Samsung (android) device not syncing the calendar with O365
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@jaredbusch said in Samsung (android) device not syncing the calendar with O365:
Site is O365 SMB $12.50 plan Email + apps. Has been for a couple years now.
Most employees have company iPhones.
But a few high level users use personal devices. One has a Samsung Galaxy S10 Plus. Email works fine, but the calendar app does not.
The Exchange account is the only calendar active. the rest are unselected. New events created on the phone are not showing up in Outlook's calendar (using Outlook via the web GUI not Outlook desktop app).
I created an event for this afternoon on her device and it does not show up.
I check the sync status (and hit sync now) in both the Calendar app and in the settings app.
Nothing.
Any hints on how to troubleshoot?
Nothings seems to update.
I doubt this is it, but I had a client that had about 8 ActiveSync devices (old phones and tablets) still registered under their account. Email and calendar stopped syncing until we removed some of the old devices.
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@syko24 said in Samsung (android) device not syncing the calendar with O365:
@jaredbusch said in Samsung (android) device not syncing the calendar with O365:
Site is O365 SMB $12.50 plan Email + apps. Has been for a couple years now.
Most employees have company iPhones.
But a few high level users use personal devices. One has a Samsung Galaxy S10 Plus. Email works fine, but the calendar app does not.
The Exchange account is the only calendar active. the rest are unselected. New events created on the phone are not showing up in Outlook's calendar (using Outlook via the web GUI not Outlook desktop app).
I created an event for this afternoon on her device and it does not show up.
I check the sync status (and hit sync now) in both the Calendar app and in the settings app.
Nothing.
Any hints on how to troubleshoot?
Nothings seems to update.
I doubt this is it, but I had a client that had about 8 ActiveSync devices (old phones and tablets) still registered under their account. Email and calendar stopped syncing until we removed some of the old devices.
I know what you are talking about from the on-premises days.
If this is the screen in O365, then not the problem.
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@jaredbusch - Just confirming are you using the Outlook app on Android or are you using the Android Calendar app?
If I run into issues with the calendar on Android I usually just remove the account and re-add it. I know that is not really a fix but hopefully gets things syncing again.
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@syko24 said in Samsung (android) device not syncing the calendar with O365:
@jaredbusch - Just confirming are you using the Outlook app on Android or are you using the Android Calendar app?
No she is using the default calendar (and mail) app, not the Outlook app.
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@jaredbusch said in Samsung (android) device not syncing the calendar with O365:
@syko24 said in Samsung (android) device not syncing the calendar with O365:
@jaredbusch - Just confirming are you using the Outlook app on Android or are you using the Android Calendar app?
No she is using the default calendar (and mail) app, not the Outlook app.
Yeah that sucks!
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I wonder if the security requirements changed on their account and an Application password needs to be used now - or an app that supports modern authentication?
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@dashrender said in Samsung (android) device not syncing the calendar with O365:
I wonder if the security requirements changed on their account and an Application password needs to be used now - or an app that supports modern authentication?
@Dashrender - I was going to say the same thing though it is strange the email portion seems to be working.
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@syko24 said in Samsung (android) device not syncing the calendar with O365:
@dashrender said in Samsung (android) device not syncing the calendar with O365:
I wonder if the security requirements changed on their account and an Application password needs to be used now - or an app that supports modern authentication?
@Dashrender - I was going to say the same thing though it is strange the email portion seems to be working.
The email app might support modern auth... only a guess.
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@JaredBusch On our tenant I had to authorize the Samsung email app for users on Galaxy s* handhelds who did not want to use the Outlook app.
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Had the user install the outlook app.
“Oh this is much better”
Problem solved.
