Known issue with Unifi Access points and 4.3.24.11355 FW
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We started having problems with multiple sites where computers connected via Unifi AP's and 4.3.24.11355 firmware can't get an IP.
I found out that there is a known issue with the current firmware.
The work around is to change the SSID name, provision, and then change it back and provision. Unifi also suggested these settings:
WPA Personal: ON
Block Lan to WLAN multicast data: ON
Fast Roaming: OFF
Encryption: AES/CCMP only
Enable: GTK Rekeying 3600 seconds
Enable Multicast enhancement: ON
DTIM mode 2 G 3 and 5G3
5G Data Rate: ON
5G data rate: 54MbpsSends beacons at 6Mbps
Or you can of course downgrade the firmware until there is a fixed version.
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I will be giving this a go.
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@CCWTech Never seen this site before but I do love Mango Lassi, it is delicious.
I have this exact problem with this exact firmware, this is valuable information.Meanwhile. I got to the point that I dread every single firmware update that Unifi put out. It almost always fails to install or breaks something and I support multiple sites, its a nightmare. Doesnt anyone do any vetting or beta testing or anything over there?
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@budlight2k said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@CCWTech Never seen this site before but I do love Mango Lassi, it is delicious.
I have this exact problem with this exact firmware, this is valuable information.Meanwhile. I got to the point that I dread every single firmware update that Unifi put out. It almost always fails to install or breaks something and I support multiple sites, its a nightmare. Doesnt anyone do any vetting or beta testing or anything over there?
yeah, they had a problem with their controller v6 upgrade - caused all kinds of issues... I've been gun shy upgrading my office because of that.. I did upgrade at home no issues, but if that goes down.. meh.. I work to fix it.. if work goes down.. damn!!
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@budlight2k said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@CCWTech Never seen this site before but I do love Mango Lassi, it is delicious.
I have this exact problem with this exact firmware, this is valuable information.Meanwhile. I got to the point that I dread every single firmware update that Unifi put out. It almost always fails to install or breaks something and I support multiple sites, its a nightmare. Doesnt anyone do any vetting or beta testing or anything over there?
I haven't had any issues upgrading in the past, but I always take a backup - hell the process even ask if you have a backup before performing the upgrade...
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@DustinB3403 Backup of setting is not the same as firmware and reverting firmware.
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Well shit - I'm guessing I ran into this issue this morning.
One of my small one AP sites called this morning - can't get online via WiFi... they unplugged the AP, plugged it back in, and it worked.
It is on this firmware.I'm surprised it took 3 days for this to happen, I upgraded it three days ago.
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@DustinB3403 said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@budlight2k said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@CCWTech Never seen this site before but I do love Mango Lassi, it is delicious.
I have this exact problem with this exact firmware, this is valuable information.Meanwhile. I got to the point that I dread every single firmware update that Unifi put out. It almost always fails to install or breaks something and I support multiple sites, its a nightmare. Doesnt anyone do any vetting or beta testing or anything over there?
I haven't had any issues upgrading in the past, but I always take a backup - hell the process even ask if you have a backup before performing the upgrade...
This is firmware, not controller update.
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@dbeato said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@DustinB3403 Backup of setting is not the same as firmware and reverting firmware.
He's discussing the controller here, no?Disregard, I misread.
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@DustinB3403 No, he is discussing firmware...
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@DustinB3403 said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@dbeato said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@DustinB3403 Backup of setting is not the same as firmware and reverting firmware.
He's discussing the controller here, no?
nope, he's discussing the firmware on APs
The controller hasn't been on v4.x in a while.. v6 was released several months ago..
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I decided to run the beta release for our office and so far I haven't had any issues. For our client we just rolled them back 1 version and it fixed the issues they were having.
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After downgrading to 4.3.20 and disabling automatic updates, I woke up and 4.3.24.11355 was reinstalled. What am I missing here? Is there another setting that I have to clear the old firmware from or it will automatically load it overnight?
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@jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:
After downgrading to 4.3.20 and disabling automatic updates, I woke up and 4.3.24.11355 was reinstalled. What am I missing here? Is there another setting that I have to clear the old firmware from or it will automatically load it overnight?
Nothing should autoload the firmware on your APs. I wonder if there was a roll-back to current? Unless of course you have auto-update enabled.
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I may have found it... should have waited to post. Despite turning off automatic updates on the new user interface, I had to go to the old interface, Services > Scheduled Upgrades and disable it there too.
What is UI doing? lol
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@jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:
I may have found it... should have waited to post. Despite turning off automatic updates on the new user interface, I had to go to the old interface, Services > Scheduled Upgrades and disable it there too.
What is UI doing? lol
Why did you have it turned on in the first place? I've had a controller running since 2012 or 2013 and never had stuff automatically upgrade.
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@JaredBusch I don't know. I do not remember turning it on. However, I've been all through these settings repeatedly over the last week+ and it's possible I or one of the other techs configured it. We've lost a lot of time to this DHCP issue.
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We had the same issue with this firmware version. A reboot restored things for us, on all but one AP. I pushed 4.3.21.11325 back to them all, and life returned to normal.
I found it odd that they ran for over 3 days on 4.3.24.11355 before an issue was noticed in the warehouse. -
@jclambert I just can't believe Ubiquiti hasn't fixed things yet and the FW is still available as the current version.
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@CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@jclambert I just can't believe Ubiquiti hasn't fixed things yet and the FW is still available as the current version.
I've been on that version for a while and have no issues reported anywhere.
