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    Panzura Find Active Master

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    • JaredBuschJ
      JaredBusch @DustinB3403
      last edited by

      @DustinB3403 said in Panzura Find Active Master:

      Yeah get rid of this product immediately.

      Because you know what?

      DustinB3403D 1 Reply Last reply Reply Quote 0
      • DustinB3403D
        DustinB3403 @JaredBusch
        last edited by

        @JaredBusch said in Panzura Find Active Master:

        @DustinB3403 said in Panzura Find Active Master:

        Yeah get rid of this product immediately.

        Because you know what?

        Their immediate support response and the lack of useful documentation on how to actually use the product.

        JaredBuschJ scottalanmillerS 2 Replies Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch @DustinB3403
          last edited by

          @DustinB3403 said in Panzura Find Active Master:

          Their immediate support response

          You have a support contract with them or something?

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @DustinB3403
            last edited by

            @DustinB3403 said in Panzura Find Active Master:

            This is from their documentation:

            Each deployment must have at least one Master Filer. (By default, all filers are masters
and maintain their own security and configuration. When you add a subordinate, you
must specify the master that will manage it.)

            Nothing In their V7 documentation list as far as I can tell what is the master.

            Sounds like they all start as master. So is multi-master out of the gate.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @DustinB3403
              last edited by

              @DustinB3403 said in Panzura Find Active Master:

              @JaredBusch said in Panzura Find Active Master:

              @DustinB3403 said in Panzura Find Active Master:

              Yeah get rid of this product immediately.

              Because you know what?

              Their immediate support response and the lack of useful documentation on how to actually use the product.

              I thought that you were not familiar with them?

              DustinB3403D 1 Reply Last reply Reply Quote 0
              • DustinB3403D
                DustinB3403 @scottalanmiller
                last edited by

                @scottalanmiller said in Panzura Find Active Master:

                @DustinB3403 said in Panzura Find Active Master:

                @JaredBusch said in Panzura Find Active Master:

                @DustinB3403 said in Panzura Find Active Master:

                Yeah get rid of this product immediately.

                Because you know what?

                Their immediate support response and the lack of useful documentation on how to actually use the product.

                I thought that you were not familiar with them?

                I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @DustinB3403
                  last edited by

                  @DustinB3403 said in Panzura Find Active Master:

                  @scottalanmiller said in Panzura Find Active Master:

                  @DustinB3403 said in Panzura Find Active Master:

                  @JaredBusch said in Panzura Find Active Master:

                  @DustinB3403 said in Panzura Find Active Master:

                  Yeah get rid of this product immediately.

                  Because you know what?

                  Their immediate support response and the lack of useful documentation on how to actually use the product.

                  I thought that you were not familiar with them?

                  I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

                  I see. Well that's pretty normal. I assume that this means that their product keeps running even when out of support.

                  DustinB3403D 1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403 @scottalanmiller
                    last edited by

                    @scottalanmiller said in Panzura Find Active Master:

                    @DustinB3403 said in Panzura Find Active Master:

                    @scottalanmiller said in Panzura Find Active Master:

                    @DustinB3403 said in Panzura Find Active Master:

                    @JaredBusch said in Panzura Find Active Master:

                    @DustinB3403 said in Panzura Find Active Master:

                    Yeah get rid of this product immediately.

                    Because you know what?

                    Their immediate support response and the lack of useful documentation on how to actually use the product.

                    I thought that you were not familiar with them?

                    I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

                    I see. Well that's pretty normal. I assume that this means that their product keeps running even when out of support.

                    Normal, yes. But also disappointing.

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @DustinB3403
                      last edited by

                      @DustinB3403 said in Panzura Find Active Master:

                      @scottalanmiller said in Panzura Find Active Master:

                      @DustinB3403 said in Panzura Find Active Master:

                      @scottalanmiller said in Panzura Find Active Master:

                      @DustinB3403 said in Panzura Find Active Master:

                      @JaredBusch said in Panzura Find Active Master:

                      @DustinB3403 said in Panzura Find Active Master:

                      Yeah get rid of this product immediately.

                      Because you know what?

                      Their immediate support response and the lack of useful documentation on how to actually use the product.

                      I thought that you were not familiar with them?

                      I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

                      I see. Well that's pretty normal. I assume that this means that their product keeps running even when out of support.

                      Normal, yes. But also disappointing.

                      Fucking what?

                      I'm sorry but I'm not going to pay an employee to deal with random non paying people wanting support. THat's expensive.

                      IRJI 1 Reply Last reply Reply Quote 1
                      • IRJI
                        IRJ @JaredBusch
                        last edited by

                        @JaredBusch said in Panzura Find Active Master:

                        @DustinB3403 said in Panzura Find Active Master:

                        @scottalanmiller said in Panzura Find Active Master:

                        @DustinB3403 said in Panzura Find Active Master:

                        @scottalanmiller said in Panzura Find Active Master:

                        @DustinB3403 said in Panzura Find Active Master:

                        @JaredBusch said in Panzura Find Active Master:

                        @DustinB3403 said in Panzura Find Active Master:

                        Yeah get rid of this product immediately.

                        Because you know what?

                        Their immediate support response and the lack of useful documentation on how to actually use the product.

                        I thought that you were not familiar with them?

                        I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

                        I see. Well that's pretty normal. I assume that this means that their product keeps running even when out of support.

                        Normal, yes. But also disappointing.

                        Fucking what?

                        I'm sorry but I'm not going to pay an employee to deal with random non paying people wanting support. THat's expensive.

                        What do you expect from a level 1 chat person anyway?

                        1 Reply Last reply Reply Quote 0
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