Panzura Find Active Master

DustinB3403

I've never even heard of this product.

https://panzura.com

DustinB3403

Yeah get rid of this product immediately.

scottalanmiller

@DustinB3403 said in Panzura Find Active Master:

I've never even heard of this product.

https://panzura.com

I've known it for years. @Mike-Davis uses it heavily and I've worked with him on it, for example.

DustinB3403

This is from their documentation:

Each deployment must have at least one Master Filer. (By default, all filers are masters
and maintain their own security and configuration. When you add a subordinate, you
must specify the master that will manage it.)

Nothing In their V7 documentation list as far as I can tell what is the master.

JaredBusch

@DustinB3403 said in Panzura Find Active Master:

Yeah get rid of this product immediately.

Because you know what?

DustinB3403

@JaredBusch said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

Yeah get rid of this product immediately.

Because you know what?

Their immediate support response and the lack of useful documentation on how to actually use the product.

JaredBusch

@DustinB3403 said in Panzura Find Active Master:

Their immediate support response

You have a support contract with them or something?

scottalanmiller

@DustinB3403 said in Panzura Find Active Master:

This is from their documentation:
Each deployment must have at least one Master Filer. (By default, all filers are masters
and maintain their own security and configuration. When you add a subordinate, you
must specify the master that will manage it.)
Nothing In their V7 documentation list as far as I can tell what is the master.

Sounds like they all start as master. So is multi-master out of the gate.

scottalanmiller

@DustinB3403 said in Panzura Find Active Master:

@JaredBusch said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

Yeah get rid of this product immediately.

Because you know what?

Their immediate support response and the lack of useful documentation on how to actually use the product.

I thought that you were not familiar with them?

DustinB3403

@scottalanmiller said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

@JaredBusch said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

Yeah get rid of this product immediately.

Because you know what?

Their immediate support response and the lack of useful documentation on how to actually use the product.

I thought that you were not familiar with them?

I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

scottalanmiller

@DustinB3403 said in Panzura Find Active Master:

@scottalanmiller said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

@JaredBusch said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

Yeah get rid of this product immediately.

Because you know what?

Their immediate support response and the lack of useful documentation on how to actually use the product.

I thought that you were not familiar with them?

I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

I see. Well that's pretty normal. I assume that this means that their product keeps running even when out of support.

DustinB3403

@scottalanmiller said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

@scottalanmiller said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

@JaredBusch said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

Yeah get rid of this product immediately.

Because you know what?

Their immediate support response and the lack of useful documentation on how to actually use the product.

I thought that you were not familiar with them?

I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

I see. Well that's pretty normal. I assume that this means that their product keeps running even when out of support.

Normal, yes. But also disappointing.

JaredBusch

@DustinB3403 said in Panzura Find Active Master:

@scottalanmiller said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

@scottalanmiller said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

@JaredBusch said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

Yeah get rid of this product immediately.

Because you know what?

Their immediate support response and the lack of useful documentation on how to actually use the product.

I thought that you were not familiar with them?

I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

I see. Well that's pretty normal. I assume that this means that their product keeps running even when out of support.

Normal, yes. But also disappointing.

Fucking what?

I'm sorry but I'm not going to pay an employee to deal with random non paying people wanting support. THat's expensive.

IRJ

@JaredBusch said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

@scottalanmiller said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

@scottalanmiller said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

@JaredBusch said in Panzura Find Active Master:

@DustinB3403 said in Panzura Find Active Master:

Yeah get rid of this product immediately.

Because you know what?

Their immediate support response and the lack of useful documentation on how to actually use the product.

I thought that you were not familiar with them?

I wasn't/aren't. I went to their website, opened the support chat and asked the most basic question "is there a way to identify what host is master, is it with an asterisk" and they said "Are you a paying customer" to which I said "no" to which they said "have the paying customer call or email support"

I see. Well that's pretty normal. I assume that this means that their product keeps running even when out of support.

Normal, yes. But also disappointing.

Fucking what?

I'm sorry but I'm not going to pay an employee to deal with random non paying people wanting support. THat's expensive.

What do you expect from a level 1 chat person anyway?