Konica Minolta BizHub C3850 No Printing on Windows 10
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I've got a Windows 10 laptop that used to be able to print to a Konica Minolta BizHub C3850, but stopped earlier (we think this morning, but no one is sure.) We've done a clean install of everyone again using KM's own installer. The installer detects the printer no problem, installs drivers no problems, adds the printer. But test pages do not work. If someone does a test page from the printer itself, it works.
Ran Windows updates as they were partially in progress and rebooted. After reboot, I tried printing again, but no change.
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I assume you're printing over a network?
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Correct. The installer sets up a TCP/IP port for it.
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Have you rebooted the printer?
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Assuming you are not using a windows server to share, correct?
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Have you put wireshark on this yet and confirmed if jobs are actually leaving your laptop?
Can you not manually add the printer via IP ?
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@wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:
Assuming you are not using a windows server to share, correct?
Correct, we are not. Direct printing to the printer itself.
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The printer has been power cycled after the reboot, right? (Covering the silly questions here.)
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@NerdyDad said in Konica Minolta BizHub C3850 No Printing on Windows 10:
Have you rebooted the printer?
Ten minutes ago, yes.
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And there is only one machine that you are trying to print from; you don't have any other devices to test with?
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That update today could have been an issue.
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@wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:
And there is only one machine that you are trying to print from; you don't have any other devices to test with?
Only one for now, correct.
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@scottalanmiller Try another to try and narrow it down.
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@scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:
That update today could have been an issue.
You can try rolling it back.
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@wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:
@scottalanmiller Try another to try and narrow it down.
Those work.
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I've had issues with the custom TCP/IP ports some of these printers create, where they just don't work (for whatever Windows) reason.
I'd try adding the printer directly via the IP address and see if you can get it to print.
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@scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:
today could have been an issue
We have a similar situation with a customer, so I will need to find out what the deal is.
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@wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:
@scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:
That update today could have been an issue.
You can try rolling it back.
Trying that.
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@dbeato said in Konica Minolta BizHub C3850 No Printing on Windows 10:
@scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:
today could have been an issue
We have a similar situation with a customer, so I will need to find out what the deal is.
Oh great, lol.
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KB4100347 removed. rebooting now.
