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    Wazo 16.16 Software Selection Installation Error

    Scheduled Pinned Locked Moved IT Discussion
    wazowazo 16.16
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    • quintanaQ
      quintana
      last edited by

      Looks like an encoding problem. Your VM is not UTF8 and the database need to be UTF8.

      psycopg2.DataError: new encoding (UTF8) is incompatible with the encoding of the template database (SQL_ASCII)
      HINT: Use the same encoding as in the template database, or use template0 as template.

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @quintana
        last edited by

        @quintana said in Wazo 16.16 Software Selection Installation Error:

        Looks like an encoding problem. Your VM is not UTF8 and the database need to be UTF8.

        psycopg2.DataError: new encoding (UTF8) is incompatible with the encoding of the template database (SQL_ASCII)
        HINT: Use the same encoding as in the template database, or use template0 as template.

        Can the script be adapted to handle that? This is a default Debian 8 image, if it is failing it's a broader issue.

        quintanaQ JaredBuschJ 2 Replies Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller
          last edited by

          Firing up the ISO on Scale now to see how it is handled there.

          1 Reply Last reply Reply Quote 0
          • quintanaQ
            quintana @scottalanmiller
            last edited by

            @scottalanmiller I need to check! be back

            scottalanmillerS 1 Reply Last reply Reply Quote 1
            • JaredBuschJ
              JaredBusch @scottalanmiller
              last edited by

              @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

              @quintana said in Wazo 16.16 Software Selection Installation Error:

              Looks like an encoding problem. Your VM is not UTF8 and the database need to be UTF8.

              psycopg2.DataError: new encoding (UTF8) is incompatible with the encoding of the template database (SQL_ASCII)
              HINT: Use the same encoding as in the template database, or use template0 as template.

              Can the script be adapted to handle that? This is a default Debian 8 image, if it is failing it's a broader issue.

              What locale did you pick on install?
              0_1481668086614_upload-0d9d0e57-dc22-48e2-bce3-0c84acd8de3d

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @quintana
                last edited by

                @quintana said in Wazo 16.16 Software Selection Installation Error:

                @scottalanmiller I need to check! be back

                Okay, I'm getting the test done on Scale in the meantime.

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @JaredBusch
                  last edited by

                  @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                  @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                  @quintana said in Wazo 16.16 Software Selection Installation Error:

                  Looks like an encoding problem. Your VM is not UTF8 and the database need to be UTF8.

                  psycopg2.DataError: new encoding (UTF8) is incompatible with the encoding of the template database (SQL_ASCII)
                  HINT: Use the same encoding as in the template database, or use template0 as template.

                  Can the script be adapted to handle that? This is a default Debian 8 image, if it is failing it's a broader issue.

                  What locale did you pick on install?
                  0_1481668086614_upload-0d9d0e57-dc22-48e2-bce3-0c84acd8de3d

                  Default, let me run it again and verify.

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @scottalanmiller
                    last edited by

                    @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                    @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                    @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                    @quintana said in Wazo 16.16 Software Selection Installation Error:

                    Looks like an encoding problem. Your VM is not UTF8 and the database need to be UTF8.

                    psycopg2.DataError: new encoding (UTF8) is incompatible with the encoding of the template database (SQL_ASCII)
                    HINT: Use the same encoding as in the template database, or use template0 as template.

                    Can the script be adapted to handle that? This is a default Debian 8 image, if it is failing it's a broader issue.

                    What locale did you pick on install?
                    0_1481668086614_upload-0d9d0e57-dc22-48e2-bce3-0c84acd8de3d

                    Default, let me run it again and verify.

                    I just hit enter all the way through myself. installing on my Hyper-V server. waiting for it to finish.

                    scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @JaredBusch
                      last edited by

                      @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                      @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                      @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                      @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                      @quintana said in Wazo 16.16 Software Selection Installation Error:

                      Looks like an encoding problem. Your VM is not UTF8 and the database need to be UTF8.

                      psycopg2.DataError: new encoding (UTF8) is incompatible with the encoding of the template database (SQL_ASCII)
                      HINT: Use the same encoding as in the template database, or use template0 as template.

                      Can the script be adapted to handle that? This is a default Debian 8 image, if it is failing it's a broader issue.

                      What locale did you pick on install?
                      0_1481668086614_upload-0d9d0e57-dc22-48e2-bce3-0c84acd8de3d

                      Default, let me run it again and verify.

                      I just hit enter all the way through myself. installing on my Hyper-V server. waiting for it to finish.

                      Appears to have worked on Scale. Something about the ISO on Vultr makes it not even attempt the install.

                      1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch @JaredBusch
                        last edited by

                        @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                        @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                        @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                        @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                        @quintana said in Wazo 16.16 Software Selection Installation Error:

                        Looks like an encoding problem. Your VM is not UTF8 and the database need to be UTF8.

                        psycopg2.DataError: new encoding (UTF8) is incompatible with the encoding of the template database (SQL_ASCII)
                        HINT: Use the same encoding as in the template database, or use template0 as template.

                        Can the script be adapted to handle that? This is a default Debian 8 image, if it is failing it's a broader issue.

                        What locale did you pick on install?
                        0_1481668086614_upload-0d9d0e57-dc22-48e2-bce3-0c84acd8de3d

                        Default, let me run it again and verify.

                        I just hit enter all the way through myself. installing on my Hyper-V server. waiting for it to finish.

                        0_1481668381687_2016-12-13 16_23_14-BUNDYHV02 - ScreenConnect - Connected.png

                        0_1481668393616_2016-12-13 16_23_31-BUNDYHV02 - ScreenConnect - Connected.png

                        0_1481668405567_2016-12-13 16_23_41-BUNDYHV02 - ScreenConnect - Connected.png

                        0_1481668418080_2016-12-13 16_31_28-BUNDYHV02 - ScreenConnect - Connected.png

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Vultr doesn't give you options like that as you go, I have to check it from the OS.

                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            Here is the build script I am working from on Debian 8:

                            #!/bin/bash
                            
                            dd if=/dev/zero of=/swapfile bs=1024 count=1024k
                            chown root:root /swapfile
                            chmod 0600 /swapfile
                            mkswap /swapfile
                            swapon /swapfile
                            echo "/swapfile swap swap defaults 0 0">>/etc/fstab
                            sysctl vm.swappiness=10
                            echo vm.swappiness=10>>/etc/sysctl.conf
                            free -h
                            cat /proc/sys/vm/swappiness
                            
                            apt-get -y install cloud-init
                            wget http://mirror.wazo.community/fai/xivo-migration/wazo_install.sh
                            chmod +x wazo_install.sh
                            ./wazo_install.sh
                            
                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Worked on Scale, I'm at the Wazo interface.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                Here is the setting that failed on Vultr:

                                root@vch-lnx-wazo:/tmp# env | grep LANG
                                LANG=en_US.UTF-8
                                
                                1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                  Vultr doesn't give you options like that as you go, I have to check it from the OS.

                                  If you upload the ISO, sure they do. you have console access same as any other virtualization platform. Well I have for every other system I have tested there at least. Granted none of them were debian based.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @JaredBusch
                                    last edited by

                                    @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                                    @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                    Vultr doesn't give you options like that as you go, I have to check it from the OS.

                                    If you upload the ISO, sure they do. you have console access same as any other virtualization platform. Well I have for every other system I have tested there at least. Granted none of them were debian based.

                                    If I do a Debian 8 ISO install rather than using Vultr's Debian 8, yes.

                                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                                    • JaredBuschJ
                                      JaredBusch @scottalanmiller
                                      last edited by

                                      @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                      @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                                      @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                      Vultr doesn't give you options like that as you go, I have to check it from the OS.

                                      If you upload the ISO, sure they do. you have console access same as any other virtualization platform. Well I have for every other system I have tested there at least. Granted none of them were debian based.

                                      If I do a Debian 8 ISO install rather than using Vultr's Debian 8, yes.

                                      But you apparently did do that.. At least you posted you did.

                                      @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                      @quintana said in Wazo 16.16 Software Selection Installation Error:

                                      From where did you get this screenshot? I don't know it.

                                      From the Wazo install ISO.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @JaredBusch
                                        last edited by

                                        @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                                        @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                        @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                                        @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                        Vultr doesn't give you options like that as you go, I have to check it from the OS.

                                        If you upload the ISO, sure they do. you have console access same as any other virtualization platform. Well I have for every other system I have tested there at least. Granted none of them were debian based.

                                        If I do a Debian 8 ISO install rather than using Vultr's Debian 8, yes.

                                        If you are referring to the Wazo installer as a Debian 8 ISO, then yes. The same installer that you used, the same selections that you made.

                                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @scottalanmiller
                                          last edited by

                                          @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                          @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                                          @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                          @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                                          @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                          Vultr doesn't give you options like that as you go, I have to check it from the OS.

                                          If you upload the ISO, sure they do. you have console access same as any other virtualization platform. Well I have for every other system I have tested there at least. Granted none of them were debian based.

                                          If I do a Debian 8 ISO install rather than using Vultr's Debian 8, yes.

                                          If you are referring to the Wazo installer as a Debian 8 ISO, then yes. The same installer that you used, the same selections that you made.

                                          Did you or did you not have Vultr bring in the wazo-latest.iso? That is the only valid ISO to be discussing unless you are going to install from a base system.

                                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @JaredBusch
                                            last edited by

                                            @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                                            @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                            @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                                            @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                            @JaredBusch said in Wazo 16.16 Software Selection Installation Error:

                                            @scottalanmiller said in Wazo 16.16 Software Selection Installation Error:

                                            Vultr doesn't give you options like that as you go, I have to check it from the OS.

                                            If you upload the ISO, sure they do. you have console access same as any other virtualization platform. Well I have for every other system I have tested there at least. Granted none of them were debian based.

                                            If I do a Debian 8 ISO install rather than using Vultr's Debian 8, yes.

                                            If you are referring to the Wazo installer as a Debian 8 ISO, then yes. The same installer that you used, the same selections that you made.

                                            Did you or did you not have Vultr bring in the wazo-latest.iso? That is the only valid ISO to be discussing unless you are going to install from a base system.

                                            I did. That failed totally. I selected the same things that you did, and the same things that I did on Scale, and while it worked for you and for me on Scale, it failed totally on Vultr.

                                            I think followed the advice to use a stock Debian 8 (with UTF-8) on Vultr and use Wazo's build script instead, that also failed with the UTF-8 error.

                                            So I have done both. What I have not done is install Debian 8 via a Debian 8 ISO on Vultr and try a Wazo build that way.

                                            1 Reply Last reply Reply Quote 0
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