@flaxking said in New ISP Issues at CEO's Home:

I've been sent to the house of a former owner before, so this scenario doesn't surprise me. Sounds like it will give you some good experience anyway.

Us too. We don't do residential work. But, 10% of our revenue is residential work. Why? Because we treat the Owner's/CEO's homes the same their the business.

garak0410's situation is pretty common, really. The owner/CEO knows they chose to build their mansion in the middle of nowhere with no service. They know how to roll with it. You just do what you can and they typically understand.

@garak0410 said in New ISP Issues at CEO's Home:

@JasGot said in New ISP Issues at CEO's Home:

@garak0410 said in New ISP Issues at CEO's Home:

@marcinozga said in New ISP Issues at CEO's Home:

You need a router between ViaSat modem and switch. From your description it looks like Pepwave is a router/modem, but I'd get dedicated router, Ubiquiti has many options.

So in theory, could I not pull the SIM card out of the Pepwave, bring in the ViaSat connection, route in the PepWave and then send back to the main switches? Wasn't sure if the SIM card would be a problem...I do see you can have a secondary WAN in the settings:

If it is capable of a physical ethernet connection on the WAN side, then perhaps. Would pepwave offer any help in using an ethernet connection for WAN access until the 4g is back online?

It's worth a shot...it does have a WAN port...

Go for it. It can hurt..... You will need to configure that port. It looks like it can be LAN or WAN.

@garak0410 said in New ISP Issues at CEO's Home:

@marcinozga said in New ISP Issues at CEO's Home:

You need a router between ViaSat modem and switch. From your description it looks like Pepwave is a router/modem, but I'd get dedicated router, Ubiquiti has many options.

So in theory, could I not pull the SIM card out of the Pepwave, bring in the ViaSat connection, route in the PepWave and then send back to the main switches? Wasn't sure if the SIM card would be a problem...I do see you can have a secondary WAN in the settings:

If it is capable of a physical ethernet connection on the WAN side, then perhaps. Would pepwave offer any help in using an ethernet connection for WAN access until the 4g is back online?

@garak0410 said in New ISP Issues at CEO's Home:

I tried using our clout...all they said it "might be end of September" when they get it fixed. He couldn't wait that long...

If you need it running this afternoon, any d-link or netgear router from best buy will get him online until you can get the product you want for the job.

Unless I am missing something, you need a router with DHCP on the WAN side and set the LAN side to 192.168.1.1/24

Consider adding some firewall protections too. Most firewalls are also routers, so you can do both with one piece of gear.

@scottalanmiller Not their first time in this mess.

"At that point in time, we were able to determine that the root cause was due to a Mailgun employee’s account being compromised by an unauthorized user. We immediately closed the point of access to the unauthorized user and deployed additional technical safeguards to further protect this sensitive portion of our application."

https://www.mailgun.com/mailgun-security-incident

Holy cow, just google: mailgun compromise
They spend a lot of time discussing their issues.

Glad you moved away from them. They appear to be an unnecessary risk.

@scottalanmiller said in Cannot get past a comcast router in Ashburn, VA:

The concern should be "because people don't hold vendors accountable, good vendors don't rise to the top because crappy vendors keep getting to take advantage of customers."

I like that quotable quote!

@scottalanmiller said in Cannot get past a comcast router in Ashburn, VA:

@JasGot said in Cannot get past a comcast router in Ashburn, VA:

Maybe I'm old and don't get worked up as easily anymore; but I can tell you that if they can get this resolved tomorrow, I'll be quite satisfied. My frustration was with the agent that was on the phone, it was beyond her ability to comprehend that there could be a problem with something other than the equipment at the customer location.

See, and I would see that as her manager deciding to use someone like that to shield the company from doing their job. Anyone can be stumped, but why didn't she escalate and do proper support rather than coming up with excuses to shut you down?

I agree. And this doesn't lead me to dumping them yet.

There is a big difference between and idiot gatekeeper and a company's willingness to fix it. I believe the girl and her manager should be fired.

If every person dumped every vendor for a single bump in the road. There would be no vendors in the world.

By the way. The issue is resolved. The local engineer reach someone in the Ashburn DC and they addressed the issue during the night.

@scottalanmiller said in Cannot get past a comcast router in Ashburn, VA:

@jt1001001 said in Cannot get past a comcast router in Ashburn, VA:

@JasGot Maybe contact @Phil-CommQuotes and see if there's alternatives to ComCrap.

Yeah, if the issue is about quality, your recourse is to switch providers.

I'm having a hard time figuring out where all of you are coming from..... They have a faulty router in Ashburn, VA that they need to address. I would hardly call this poor quality to the level that requires a change of ISP.

Do all of you dump your vendors and providers at the first sign of a transient technical problem? Or better yet, do you want your customers to dump you if you have what amounts to a minor technical issue? I have over 150 accounts with this ISP scattered all over our metro area. As much of a nuisance as this is, it in no way has been elevated to the point where I think leaving would be the better choice. (Yet.) (Even if it were just one account)

Maybe I'm old and don't get worked up as easily anymore; but I can tell you that if they can get this resolved tomorrow, I'll be quite satisfied. My frustration was with the agent that was on the phone, it was beyond her ability to comprehend that there could be a problem with something other than the equipment at the customer location.

My rep gave me the name and number of guy in the engineering group locally and he has contacted someone in VA, I hope it'll be a mute point by the time I awaken in the morning.

It's time for a glass of Pappy Van Winkle 23 and the evening news.

@scottalanmiller said in Cannot get past a comcast router in Ashburn, VA:

@JasGot said in Cannot get past a comcast router in Ashburn, VA:

@scottalanmiller said in Cannot get past a comcast router in Ashburn, VA:

The issue needs to be on your account. Whoever your provider is needs to deal with it.

Comcast is our provider and it is a Comcast router that is dropping packets.

Oh, then it's a "we want compensated for you not providing the service we purchased"

No, not at all. I want a connection without so many dropped packets it prevents me from keeping my connection open.

@scottalanmiller I logged into 25 different client servers today and ran a tracert to the destination IP, 18 of these clients all passed through that same router and they all had lost packets at that router and only at that router. The 7 that didn't pass through that router did not have any lost packets. I wish I could blame Dorian, but it all started last week.

@scottalanmiller said in Cannot get past a comcast router in Ashburn, VA:

The issue needs to be on your account. Whoever your provider is needs to deal with it.

Comcast is our provider and it is a Comcast router that is dropping packets.

@Kelly said in Cannot get past a comcast router in Ashburn, VA:

If you have access to the business account you might have better success working with an account rep. Getting someone whose success/pay is based on you remaining a customer could have more impact then going through tech support.

We've reached out to our rep to get an inside track to a tier 3 support person. This will be one of those "it's who you know" avenues that I wish I didn't have to take.

@gjacobse said in Cannot get past a comcast router in Ashburn, VA:

Well, where are you going and where are you starting? What is past that router?

Are YOU a Comcast customer? Are you one their network?

Yes and yes. And it is not just us. Many of our clients use Comcast and none of them can get past this one router. This is a new problem.

@DustinB3403 said in Cannot get past a comcast router in Ashburn, VA:

Unfortunately I can't help here as I've avoided working for businesses that use Comcast for any service.

So...... you're after a post count?

So there is a router in Ashburn VA,

be-1212-cs02.ashburn.va.ibone.comcast.net [96.110.32.205]

that I can't get past.

When I call comcast, they tell me if I can't provide the account or serial number of that device they can't help and they cannot escalate the issue until I can identify the account associated with that piece of equipment.

They refuse to believe they may have a piece of equipment that is having problems....

Anyone have a number to call? One that leads to someone who knows more than the script in front of them?

Billboard showing its OS.

@DustinB3403 said in Duplicati Retention Policy, which do YOU choose?:

@JasGot said in Duplicati Retention Policy, which do YOU choose?:

The options are:
Keep all backups
Delete Backups older than
Keep a Specific number of backups
Smart backup retention
Custom

Which do you use and why? I am interested in your choice and why you choose it.

This is purely dependant on your needs

No kidding.

The options are:
Keep all backups
Delete Backups older than
Keep a Specific number of backups
Smart backup retention
Custom

Which do you use and why? I am interested in your choice and why you choose it.

@JaredBusch Sorry to hear. Drive safe.