Apple Watch VENT
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@Minion-Queen said in Apple Watch VENT:
I need the heartrate monitor and the activity part. So I will probably get a FibitHR I think they are called
Yepp. I just got an email about a new one today... The Fitbit Blaze (I don't know if the blaze is new... maybe just the "gunmetal" color, lol)...
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I'm sad, I was really looking forward to getting an Apple Watch this summer.
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I have a microsoft band.. I really like it.
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I am not completely writing them off yet. One bad support person... (ok more than one) sigh never mind....
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@Minion-Queen said in Apple Watch VENT:
I am not completely writing them off yet. One bad support person... (ok more than one) sigh never mind....
I would never write off a company jut based on phone support. But that said, it completely sours the product in question.
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Well, if their public support team can't help you then yeah... it's time to move on... I'd give them a day or two to respond before publicly announcing you are ditching Apple watches...
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I had an issue with iCloud. (Couldn't access it on any web browser.) I was very shocked at how bad the first few support people I spoke with were.
When I finally spoke with someone helpful, they got it fixed.
Hope you find that person quickly.
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In order to get any resolution on having the watch checked out I have to take pics of the watch, pics of my wrist, and then send them in. Then I need to wait on if they think they will do anything about it.
Now if I was trying to sue them or something this makes sense. I just want them to look at the damn watch!
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@Minion-Queen said in Apple Watch VENT:
In order to get any resolution on having the watch checked out I have to take pics of the watch, pics of my wrist, and then send them in. Then I need to wait on if they think they will do anything about it.
Now if I was trying to sue them or something this makes sense. I just want them to look at the damn watch!
Tell them to just give your money back if they cannot provide support. Post on Twitter than you just want a refund if support can't fix it.
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@Minion-Queen said in Apple Watch VENT:
In order to get any resolution on having the watch checked out I have to take pics of the watch, pics of my wrist, and then send them in. Then I need to wait on if they think they will do anything about it.
Now if I was trying to sue them or something this makes sense. I just want them to look at the damn watch!
Ya my fitbit band started to come apart. I did have to send a single picture of the band, but they sent me a new one no other questions asked. I didn't have to provide proof or purchase or anything.
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@johnhooks said in Apple Watch VENT:
@Minion-Queen said in Apple Watch VENT:
In order to get any resolution on having the watch checked out I have to take pics of the watch, pics of my wrist, and then send them in. Then I need to wait on if they think they will do anything about it.
Now if I was trying to sue them or something this makes sense. I just want them to look at the damn watch!
Ya my fitbit band started to come apart. I did have to send a single picture of the band, but they sent me a new one no other questions asked. I didn't have to provide proof or purchase or anything.
Yes that I understand, broken product? Prove it, well I can't cause the watch looks fine. I was totally ok with shipping it to them to have to check it over. But that sentiment is quickly disappearing. I have taken pics just to have them.! Here are the DM's from twitter so far (some removed due to personal information)
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Time to fine a report: http://www.cpsc.gov/
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Electrical shocks are not an option for Apple to deal with. I would make that clear to them. This is not a request for service, this is a legal requirement.
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@Minion-Queen said in Apple Watch VENT:
@johnhooks said in Apple Watch VENT:
@Minion-Queen said in Apple Watch VENT:
In order to get any resolution on having the watch checked out I have to take pics of the watch, pics of my wrist, and then send them in. Then I need to wait on if they think they will do anything about it.
Now if I was trying to sue them or something this makes sense. I just want them to look at the damn watch!
Ya my fitbit band started to come apart. I did have to send a single picture of the band, but they sent me a new one no other questions asked. I didn't have to provide proof or purchase or anything.
Yes that I understand, broken product? Prove it, well I can't cause the watch looks fine. I was totally ok with shipping it to them to have to check it over. But that sentiment is quickly disappearing. I have taken pics just to have them.! Here are the DM's from twitter so far (some removed due to personal information)
Oh ya I get your point. I was just pointing out how easy it was to deal with FitBit, in case you do go that route. They are very friendly.
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Have you tried an Apple Store?
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@johnhooks said in Apple Watch VENT:
@Minion-Queen said in Apple Watch VENT:
@johnhooks said in Apple Watch VENT:
@Minion-Queen said in Apple Watch VENT:
In order to get any resolution on having the watch checked out I have to take pics of the watch, pics of my wrist, and then send them in. Then I need to wait on if they think they will do anything about it.
Now if I was trying to sue them or something this makes sense. I just want them to look at the damn watch!
Ya my fitbit band started to come apart. I did have to send a single picture of the band, but they sent me a new one no other questions asked. I didn't have to provide proof or purchase or anything.
Yes that I understand, broken product? Prove it, well I can't cause the watch looks fine. I was totally ok with shipping it to them to have to check it over. But that sentiment is quickly disappearing. I have taken pics just to have them.! Here are the DM's from twitter so far (some removed due to personal information)
Oh ya I get your point. I was just pointing out how easy it was to deal with FitBit, in case you do go that route. They are very friendly.
Yeah I am looking at getting a Fitbit instead. Time to move away from the Apple Watch
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@scottalanmiller said in Apple Watch VENT:
Have you tried an Apple Store?
No it's an hour away and been too busy to get to. I might want to try that route. But if this is the response from support in general (which I am not saying it is, you get bad support people from time to time), than it would be a wasted trip.
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Might be worth it, the Store tends to have very different processes than the phone in support.
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Lots of issues there
