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    Apple bricks phone if not serviced by Apple

    IT Discussion
    iphone error53
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    • DashrenderD
      Dashrender @dafyre
      last edited by

      @dafyre said:

      Well, that pretty much put the onus on me buying any more Apple devices until they change their minds about that.

      First the phone, then the iPad... and eventually their desktops, laptops, and the world!

      tries to hide tin foil hat

      Nah, I don't think this will be a problem for anything outside of the security devices in the system. This is really only an issue because of the replaced print scanner. that's a key part of their security setup. If that is no longer a reliable, trusted source, the whole thing is meaningless.

      That said, they definitely need a way to replace the most replaced part (the glass) without affecting the print scanner.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @dafyre
        last edited by

        @dafyre said:

        Well, that pretty much put the onus on me buying any more Apple devices until they change their minds about that.

        First the phone, then the iPad... and eventually their desktops, laptops, and the world!

        tries to hide tin foil hat

        I've only got the iPhones now. We already dumped the tablets, although even ancient iPad is worlds better than the Amazon Kindle Fire tablet.

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @scottalanmiller
          last edited by

          @scottalanmiller said:

          @dafyre said:

          Well, that pretty much put the onus on me buying any more Apple devices until they change their minds about that.

          First the phone, then the iPad... and eventually their desktops, laptops, and the world!

          tries to hide tin foil hat

          I've only got the iPhones now. We already dumped the tablets, although even ancient iPad is worlds better than the Amazon Kindle Fire tablet.

          Just wondering - how so? Also remember that the old tablet was $600+ and the Fire was, what? $150?

          1 Reply Last reply Reply Quote 0
          • MattSpellerM
            MattSpeller @Dashrender
            last edited by MattSpeller

            @Dashrender said:

            Considering the security implications - I've love to hear your solution for that considering a third party vendor with no Apple parts.

            Easiest solution would be for Apple to sell parts officially and for a non-extortionate price. (ahahahahah!)

            DashrenderD 1 Reply Last reply Reply Quote 1
            • DashrenderD
              Dashrender @MattSpeller
              last edited by

              @MattSpeller said:

              @Dashrender said:

              Considering the security implications - I've love to hear your solution for that considering a third party vendor with no Apple parts.

              Easiest solution would be for Apple to sell parts officially and for a non-extortionate price. (ahahahahah!)

              why don't you say that about their phones?

              DashrenderD MattSpellerM 2 Replies Last reply Reply Quote 0
              • DashrenderD
                Dashrender @Dashrender
                last edited by

                @Dashrender said:

                @MattSpeller said:

                @Dashrender said:

                Considering the security implications - I've love to hear your solution for that considering a third party vendor with no Apple parts.

                Easiest solution would be for Apple to sell parts officially and for a non-extortionate price. (ahahahahah!)

                why don't you say that about their phones?

                and if you're using one of their phones, then you aren't saying that.
                🙂 Unless someone gave you one free.

                1 Reply Last reply Reply Quote 0
                • MattSpellerM
                  MattSpeller @Dashrender
                  last edited by

                  @Dashrender said:

                  @MattSpeller said:

                  @Dashrender said:

                  Considering the security implications - I've love to hear your solution for that considering a third party vendor with no Apple parts.

                  Easiest solution would be for Apple to sell parts officially and for a non-extortionate price. (ahahahahah!)

                  why don't you say that about their phones?

                  Say what about their phones? Sell them for cheap you mean? Oh honestly they can sell them for whatever they want, people will pay it. Just a real dick move to not have parts readily available for them.

                  DashrenderD 1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender @MattSpeller
                    last edited by

                    @MattSpeller said:

                    @Dashrender said:

                    @MattSpeller said:

                    @Dashrender said:

                    Considering the security implications - I've love to hear your solution for that considering a third party vendor with no Apple parts.

                    Easiest solution would be for Apple to sell parts officially and for a non-extortionate price. (ahahahahah!)

                    why don't you say that about their phones?

                    Say what about their phones? Sell them for cheap you mean? Oh honestly they can sell them for whatever they want, people will pay it. Just a real dick move to not have parts readily available for them.

                    Who said parts aren't available? Sure you might have to mail the phone away - I'm guessing most of those problem places also have to mail away laptops to get them fixed... so why should this be any different?

                    MattSpellerM 1 Reply Last reply Reply Quote 0
                    • MattSpellerM
                      MattSpeller @Dashrender
                      last edited by

                      @Dashrender said:

                      Who said parts aren't available? Sure you might have to mail the phone away - I'm guessing most of those problem places also have to mail away laptops to get them fixed... so why should this be any different?

                      available =/ cheap

                      available =/ easily obtained

                      Maybe I'm old fashioned but when I buy something of a certain quality (like Apple stuff) I expect that if it breaks I can get it repaired easily and it would be designed to allow this. I'm not even ragging on Apple at this point, all major phones are the same, many other things too. It bothers me, I despise our disposable culture.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @MattSpeller
                        last edited by

                        @MattSpeller said:

                        @Dashrender said:

                        Who said parts aren't available? Sure you might have to mail the phone away - I'm guessing most of those problem places also have to mail away laptops to get them fixed... so why should this be any different?

                        available =/ cheap

                        available =/ easily obtained

                        Maybe I'm old fashioned but when I buy something of a certain quality (like Apple stuff) I expect that if it breaks I can get it repaired easily and it would be designed to allow this. I'm not even ragging on Apple at this point, all major phones are the same, many other things too. It bothers me, I despise our disposable culture.

                        It's true. Having the ability to fix something like this is part of the quality. Just like support is a major part of the quality of a server. The QNAP hardware and features can be as cool as you like, but a 14 days SLA with "send us the hardware, we keep it for two weeks, wipe your data and send it back" policy means that the actual product isn't even fit for hobbyists.

                        1 Reply Last reply Reply Quote 1
                        • ryanblahnikR
                          ryanblahnik
                          last edited by

                          I can't speak to the 6s series with the force touch, but spent a short time around a repair shop and they didn't carry home buttons for the 5s/6/6+ with Touch ID because the buttons were paired to the boards like @Nic said. Tearing a home button flex cable would have meant buying a replacement phone. Not sure if the newest models have more limits than that.

                          Screen repairs mostly didn't have any other effect like this, but they would warn people of a chance that the Touch ID might not work after a screen repair. "We've personally read about it happening but never seen one," and continued with that line even after I saw one had happened there myself.

                          1 Reply Last reply Reply Quote 1
                          • NattNattN
                            NattNatt
                            last edited by

                            http://ifixit.org/blog/7900/repair-error-53/

                            Interesting article from someone who runs a repair business...

                            But yeah, another line to add to the "reasons I hate Apple" list, it's quite big nowadays...and yes, I'm fairly sure this is illegal in the UK too...

                            DashrenderD 1 Reply Last reply Reply Quote 1
                            • DashrenderD
                              Dashrender @NattNatt
                              last edited by

                              @NattNatt said:

                              http://ifixit.org/blog/7900/repair-error-53/

                              Interesting article from someone who runs a repair business...

                              But yeah, another line to add to the "reasons I hate Apple" list, it's quite big nowadays...and yes, I'm fairly sure this is illegal in the UK too...

                              I still don't think this was intentional to screw over little repair shops. I'm betting it was an oversite. The engineers said - hey we need a solution in case there is a break in the chain to make sure no one can install a shim between the reader and the security chip on the phone - if that chain is ever broken, let's just stop the phone from working - OK fine.

                              Of course those engineers didn't think that replacing the button would be a common thing needed to be done when the glass was replaced, so they just went the possible easy way - brick the phone.

                              Now they have to redesign that to not brick it... but hopefully just disable the print reader instead.

                              for pure security, I can't see them ever allowing a third party, non authorized apple repair shop to replace the print reader and keep the reader functional.

                              StrongBadS dafyreD coliverC 3 Replies Last reply Reply Quote 0
                              • StrongBadS
                                StrongBad @Dashrender
                                last edited by StrongBad

                                @Dashrender said:

                                Of course those engineers didn't think that replacing the button would be a common thing needed to be done when the glass was replaced, so they just went the possible easy way - brick the phone.

                                That seems like an awful lot of assumption to assume Apple didn't think through. It's pretty common knowledge, I think, that those buttons get replaced a lot. Everyone I talk to seems to have had them replaced (if their phones got repaired.)

                                NattNattN 1 Reply Last reply Reply Quote 0
                                • NattNattN
                                  NattNatt @StrongBad
                                  last edited by

                                  @StrongBad said:

                                  @Dashrender said:

                                  Of course those engineers didn't think that replacing the button would be a common thing needed to be done when the glass was replaced, so they just went the possible easy way - brick the phone.

                                  That seems like an awful lot of assumption to assume Apple didn't think through. It's pretty common knowledge, I think, that those buttons get replaced a lot. Everyone I talk to seems to have had them replaced (if their phones got repaired.)

                                  Yeah, I'm erring on the side of "they knew what they were doing" when they did it...I severely disagree with many of apple's policies/tactics to try and get more sales, and fully believe this was intentional...means apple make money as they charge 3x the price for an "official" repair than a small business does...another reason I'll never buy/own an apple product...

                                  1 Reply Last reply Reply Quote 0
                                  • dafyreD
                                    dafyre @Dashrender
                                    last edited by

                                    @Dashrender said:

                                    Now they have to redesign that to not brick it... but hopefully just disable the print reader instead.

                                    Arguably... shouldn't they have simply disabled the print reader to start with?

                                    What about those of us who don't (won't) actually even use that feature?

                                    NattNattN 1 Reply Last reply Reply Quote 1
                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      Yeah... it's a bit like "that doesn't seem to be the right key" so we are going to blow up your car.

                                      1 Reply Last reply Reply Quote 1
                                      • NattNattN
                                        NattNatt @dafyre
                                        last edited by

                                        @dafyre said:

                                        @Dashrender said:

                                        Now they have to redesign that to not brick it... but hopefully just disable the print reader instead.

                                        Arguably... shouldn't they have simply disabled the print reader to start with?

                                        What about those of us who don't (won't) actually even use that feature?

                                        That's what it was already doing BEFORE the update....

                                        scottalanmillerS dafyreD 2 Replies Last reply Reply Quote 2
                                        • coliverC
                                          coliver @Dashrender
                                          last edited by

                                          @Dashrender said:

                                          @NattNatt said:

                                          http://ifixit.org/blog/7900/repair-error-53/

                                          Interesting article from someone who runs a repair business...

                                          But yeah, another line to add to the "reasons I hate Apple" list, it's quite big nowadays...and yes, I'm fairly sure this is illegal in the UK too...

                                          I still don't think this was intentional to screw over little repair shops. I'm betting it was an oversite. The engineers said - hey we need a solution in case there is a break in the chain to make sure no one can install a shim between the reader and the security chip on the phone - if that chain is ever broken, let's just stop the phone from working - OK fine.

                                          Of course those engineers didn't think that replacing the button would be a common thing needed to be done when the glass was replaced, so they just went the possible easy way - brick the phone.

                                          Now they have to redesign that to not brick it... but hopefully just disable the print reader instead.

                                          for pure security, I can't see them ever allowing a third party, non authorized apple repair shop to replace the print reader and keep the reader functional.

                                          Everyone I know has had with an iPhone 6s has had to replace their button. Anecdotal evidence? Sure but it's what I have observed.

                                          This is a money grab and an attempt at covering it up with "security".

                                          1 Reply Last reply Reply Quote 2
                                          • scottalanmillerS
                                            scottalanmiller @NattNatt
                                            last edited by

                                            @NattNatt said:

                                            That's what it was already doing BEFORE the update....

                                            So the update wasn't for security at all and it's openly a scam? What extra security are they getting by bricking phones?

                                            I mean, okay, a bricked phone IS more secure, obviously....

                                            NattNattN 1 Reply Last reply Reply Quote 2
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