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    Apple bricks phone if not serviced by Apple

    IT Discussion
    iphone error53
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    • DashrenderD
      Dashrender
      last edited by Minion Queen

      http://www.bbc.com/news/technology-35502030

      yeah my title is click bait.

      OK If the phone detects non authorized by Apple repair work it will error 53 the phone.

      What I can't tell from the article - does replacement glass count in this or not? The article specifically mentions the screen. If we assume the LED, then I can understand the desire to prevent further use because a shim could be placed between the screen and the rest and do bad things.

      But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

      coliverC scottalanmillerS 2 Replies Last reply Reply Quote 1
      • coliverC
        coliver @Dashrender
        last edited by

        @Dashrender said:

        http://www.bbc.com/news/technology-35502030

        yeah my title is click bait.

        OK If the phone detects non authorized by Apple repair work it will error 53 the phone.

        What I can't tell from the article - does replacement glass count in this or not? The article specifically mentions the screen. If we assume the LED, then I can understand the desire to prevent further use because a shim could be placed between the screen and the rest and do bad things.

        But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

        I could have sworn there was a recent law put in place that made Apple's behavior here illegal (at least in the US).

        scottalanmillerS 1 Reply Last reply Reply Quote 3
        • DashrenderD
          Dashrender
          last edited by

          There are a few factors here to consider.

          At first I was completely against this - Apple can prevent me from servicing my machine by whoever I want? BS!

          But - when the security part was introduced, I took a step back and say - uh hey, wait a min. OK I think I understand what is going on here.

          I suppose, Apple could create the ability for an end user to turn off this ultra high level of security, but if the user can do, so can a bad guy who is installing crap in your phone.

          Considering that Apple is currently standing up for your security and privacy rights - I understand what they are doing here and why.

          Does it make things more expensive - hell yeah - but than as Scott so often says about Windows - you are buying into that ecosystem, so you must fully commit or get out.

          coliverC 1 Reply Last reply Reply Quote 2
          • coliverC
            coliver @Dashrender
            last edited by

            @Dashrender said:

            There are a few factors here to consider.

            At first I was completely against this - Apple can prevent me from servicing my machine by whoever I want? BS!

            But - when the security part was introduced, I took a step back and say - uh hey, wait a min. OK I think I understand what is going on here.

            I suppose, Apple could create the ability for an end user to turn off this ultra high level of security, but if the user can do, so can a bad guy who is installing crap in your phone.

            Considering that Apple is currently standing up for your security and privacy rights - I understand what they are doing here and why.

            Does it make things more expensive - hell yeah - but than as Scott so often says about Windows - you are buying into that ecosystem, so you must fully commit or get out.

            Wait... why are you having your phone serviced by someone you don't trust? That makes little sense in the long run. I get what you are saying but anytime you let someone have access to the physical device all sense of security goes out the window.

            DashrenderD 1 Reply Last reply Reply Quote 2
            • DashrenderD
              Dashrender @coliver
              last edited by

              @coliver said:

              Wait... why are you having your phone serviced by someone you don't trust? That makes little sense in the long run. I get what you are saying but anytime you let someone have access to the physical device all sense of security goes out the window.

              This is not a problem, not really, for the masses, but for the 0.01% who have such valuable things on their phone to make it a worth while target.

              But just because it's really not a real problem for people like you or I (OK at least not me) doesn't mean that the rest of us can't benefit from good security.

              Clearly people are having work done by non Apple certified places using, most likely, non-Apple supplied parts - otherwise this wouldn't be an issue - and do you want to trust those parts?

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • NicN
                Nic
                last edited by Nic

                I believe it's when you replace the touch sensor or the motherboard, as those are synced up at manufacture. If you don't replace them as a pair then the trust relationship between them is broken. If you allow a new touch sensor to be added to an existing phone then you can spoof the fingerprint read. I understand why they are doing this to protect your data from being stolen when someone has physical access to your phone, however I don't think bricking the phone is the correct response. Also the issue comes up when you upgrade the OS - before that the fingerprint sensor just stops working if it has been replaced. A better experience would be a warning before you upgrade, or preventing the upgrade altogether.

                1 Reply Last reply Reply Quote 1
                • DashrenderD
                  Dashrender
                  last edited by

                  I agree that the brick after an upgrade is the wrong approach.

                  1 Reply Last reply Reply Quote 0
                  • iroalI
                    iroal
                    last edited by

                    http://www.theguardian.com/business/2016/feb/08/apple-under-pressure-lawyers-error-53-codes?CMP=fb_gu

                    1 Reply Last reply Reply Quote 0
                    • M
                      marcinozga
                      last edited by

                      I really want Apple to get hit with lawsuits and high fines, just to teach them a lesson, but on the other hand, it's the end users that will eventually pay the bill. So no good solution there.

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @marcinozga
                        last edited by

                        @marcinozga said:

                        I really want Apple to get hit with lawsuits and high fines, just to teach them a lesson, but on the other hand, it's the end users that will eventually pay the bill. So no good solution there.

                        Not really - unless you think Apple will increase the cost of the phones based on the lawsuit - which seems unlikely.

                        travisdh1T 1 Reply Last reply Reply Quote -1
                        • travisdh1T
                          travisdh1 @Dashrender
                          last edited by

                          @Dashrender said:

                          @marcinozga said:

                          I really want Apple to get hit with lawsuits and high fines, just to teach them a lesson, but on the other hand, it's the end users that will eventually pay the bill. So no good solution there.

                          Not really - unless you think Apple will increase the cost of the phones based on the lawsuit - which seems unlikely.

                          It's economics 101, of course they would.

                          1 Reply Last reply Reply Quote 0
                          • IRJI
                            IRJ
                            last edited by

                            0_1455039336332_4220766.jpg

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @coliver
                              last edited by

                              @coliver said:

                              I could have sworn there was a recent law put in place that made Apple's behavior here illegal (at least in the US).

                              No recent law needed. Intentionally bricking a phone to stop the user from using it constitutes theft and/or bad faith and would be extremely illegal in the US and, I'm sure, the EU.

                              1 Reply Last reply Reply Quote 2
                              • scottalanmillerS
                                scottalanmiller @Dashrender
                                last edited by

                                @Dashrender said:

                                Clearly people are having work done by non Apple certified places using, most likely, non-Apple supplied parts - otherwise this wouldn't be an issue - and do you want to trust those parts?

                                Since Apple doesn't have certified places in all countries, what are people supposed to be doing? As someone who has had to use non-Apple service in parts of the world where Apple has no presence in the country or any nearby country to a degree where the locals are not even aware that there is such a thing as an Apple Store and think that the term just is a weird American reference to stores that sell Apple products... this is a major potential problem. And I'm talking people who are big time Apples users and even they are unaware of actual Apple stores existing.

                                1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @Dashrender
                                  last edited by

                                  @Dashrender said:

                                  But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

                                  When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

                                  This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

                                  dafyreD DashrenderD 2 Replies Last reply Reply Quote 1
                                  • dafyreD
                                    dafyre @scottalanmiller
                                    last edited by

                                    @scottalanmiller said:

                                    @Dashrender said:

                                    But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

                                    When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

                                    This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

                                    I get that they are going for security... but why not simply disable the fingerprint reader if they detect the phone has been tampered with?

                                    1 Reply Last reply Reply Quote 2
                                    • Deleted74295D
                                      Deleted74295 Banned
                                      last edited by

                                      At the end of the day, this is a money grab. There are many other ways to deal with the security issue around the finger print sensor besides out-right breaking the whole device.

                                      coliverC 1 Reply Last reply Reply Quote 2
                                      • DashrenderD
                                        Dashrender @scottalanmiller
                                        last edited by

                                        @scottalanmiller said:

                                        @Dashrender said:

                                        But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

                                        When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

                                        This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

                                        Wait, what?@!?!? you don't use an Apple phone anymore? Say it isn't so!

                                        scottalanmillerS Minion QueenM 2 Replies Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @Dashrender
                                          last edited by

                                          @Dashrender said:

                                          @scottalanmiller said:

                                          @Dashrender said:

                                          But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

                                          When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

                                          This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

                                          Wait, what?@!?!? you don't use an Apple phone anymore? Say it isn't so!

                                          I do, read what I wrote.

                                          1 Reply Last reply Reply Quote 0
                                          • Minion QueenM
                                            Minion Queen Banned @Dashrender
                                            last edited by

                                            @Dashrender said:

                                            @scottalanmiller said:

                                            @Dashrender said:

                                            But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

                                            When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

                                            This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

                                            Wait, what?@!?!? you don't use an Apple phone anymore? Say it isn't so!

                                            No this is what would push him away not what did 🙂

                                            1 Reply Last reply Reply Quote 2
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