Apple bricks phone if not serviced by Apple

scottalanmiller

Clearly people are having work done by non Apple certified places using, most likely, non-Apple supplied parts - otherwise this wouldn't be an issue - and do you want to trust those parts?

Since Apple doesn't have certified places in all countries, what are people supposed to be doing? As someone who has had to use non-Apple service in parts of the world where Apple has no presence in the country or any nearby country to a degree where the locals are not even aware that there is such a thing as an Apple Store and think that the term just is a weird American reference to stores that sell Apple products... this is a major potential problem. And I'm talking people who are big time Apples users and even they are unaware of actual Apple stores existing.

scottalanmiller

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

dafyre

@scottalanmiller said:

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

I get that they are going for security... but why not simply disable the fingerprint reader if they detect the phone has been tampered with?

Deleted74295

At the end of the day, this is a money grab. There are many other ways to deal with the security issue around the finger print sensor besides out-right breaking the whole device.

Dashrender

@scottalanmiller said:

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

Wait, what?@!?!? you don't use an Apple phone anymore? Say it isn't so!

scottalanmiller

@Dashrender said:

@scottalanmiller said:

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

Wait, what?@!?!? you don't use an Apple phone anymore? Say it isn't so!

I do, read what I wrote.

Minion Queen

@Dashrender said:

@scottalanmiller said:

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

Wait, what?@!?!? you don't use an Apple phone anymore? Say it isn't so!

No this is what would push him away not what did

Dashrender

@SAM said:

They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

So they did or did not replace the button?

You're inclusion of "Had this happened" confuses me - had what happened? the replacement of the button? or the bricking of the phone?

Assuming you have a new button, have you upgraded the software since this problem came to light? If not, I wonder if you upgrade now if you will in fact be bricked.

Deleted74295

iPhone 6 handsets only @Dashrender

I'm loving my 5s right now.

scottalanmiller

@Dashrender said:

@SAM said:

They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

So they did or did not replace the button?

You're inclusion of "Had this happened" confuses me - had what happened? the replacement of the button? or the bricking of the phone?

Assuming you have a new button, have you upgraded the software since this problem came to light? If not, I wonder if you upgrade now if you will in fact be bricked.

This all happened to me, but on a 5S, so I was protected.

Dashrender

@Breffni-Potter said:

iPhone 6 handsets only @Dashrender

I'm loving my 5s right now.

lol this is Scott we are talking about, I'd expect him to have nothing less than the best

Dashrender

@scottalanmiller said:

@Dashrender said:

@SAM said:

They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

So they did or did not replace the button?

You're inclusion of "Had this happened" confuses me - had what happened? the replacement of the button? or the bricking of the phone?

Assuming you have a new button, have you upgraded the software since this problem came to light? If not, I wonder if you upgrade now if you will in fact be bricked.

This all happened to me, but on a 5S, so I was protected.

And happened last year, before this was a problem.

Deleted74295

@Dashrender said:

This all happened to me, but on a 5S, so I was protected.

And happened last year, before this was a problem.

Does not matter when the hardware change happened, that's why so many phones are suddenly dying now though. The new software itself, bricks the phone no matter when the repair was done.

scottalanmiller

@Breffni-Potter said:

@Dashrender said:

This all happened to me, but on a 5S, so I was protected.

And happened last year, before this was a problem.

Does not matter when the hardware change happened, that's why so many phones are suddenly dying now though. The new software itself, bricks the phone no matter when the repair was done.

Except I then, a week later, dropped it in a lagoon. So... don't have that phone anymore at all.

Dashrender

@scottalanmiller said:

@Breffni-Potter said:

@Dashrender said:

This all happened to me, but on a 5S, so I was protected.

And happened last year, before this was a problem.

Does not matter when the hardware change happened, that's why so many phones are suddenly dying now though. The new software itself, bricks the phone no matter when the repair was done.

Except I then, a week later, dropped it in a lagoon. So... don't have that phone anymore at all.

Does this mean you have a 6s?

coliver

@Breffni-Potter said:

At the end of the day, this is a money grab. There are many other ways to deal with the security issue around the finger print sensor besides out-right breaking the whole device.

This is my thinking too. Apple forces people to pay for a certification, then forces them to only use Apple parts, then locks-in their users to only use that process.

Dashrender

@coliver said:

@Breffni-Potter said:

At the end of the day, this is a money grab. There are many other ways to deal with the security issue around the finger print sensor besides out-right breaking the whole device.

This is my thinking too. Apple forces people to pay for a certification, then forces them to only use Apple parts, then locks-in their users to only use that process.

It's hard not to see this as a money grab considering the could have simply disabled the fingerprint reader instead of bricking the phone.

I'm all for requiring Apple only parts in a situation like this.

also, I suppose it's possible that replacing the button also requires replacing the mobo so they are matched.

But replacing the button as part of broken glass - now that's going to far and will cause huge problems for Apple, just like IE did for MS.

DustinB3403

@coliver I think apple did this on purpose as a way to tell the US Gov't to piss off with their monitoring.

coliver

@DustinB3403 said:

@coliver I think apple did this on purpose as a way to tell the US Gov't to piss off with their monitoring.

Eh, Apple doesn't really have to worry about that. The ISPs are already handing over as much information as they can with or without Apple's help.

JaredBusch

I dislike this because they are bricking the device.

As @scottalanmiller stated, there are too many places without an official repair channel.