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    Gateway Timeout errors

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    • StrongBadS
      StrongBad
      last edited by

      If you just run a ping to some of these sites, what kind of response times do you get?

      toxophiliteT 1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender
        last edited by

        What AV at you using? Do you have a proxy?

        toxophiliteT 1 Reply Last reply Reply Quote 0
        • StrongBadS
          StrongBad
          last edited by

          Did anything on the network change just before this started?

          toxophiliteT 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            Welcome to the community. Always great to see new faces!

            1 Reply Last reply Reply Quote 0
            • toxophiliteT
              toxophilite @StrongBad
              last edited by

              @StrongBad

              A ping fails. I also used PingPlotter Free. Results are below.

              Target Name: acrobaticarts.ca
              IP: 209.200.244.56
              Date/Time: 12/11/2015 7:49:56 AM to 12/11/2015 7:50:38 AM

              Hop Sent Err PL% Min Max Avg Host Name / [IP]
              1 18 0 0.0 0 1 0 [10.10.20.1]
              2 18 0 0.0 3 10 4 66-39-205-193.ctcco.com [66.39.205.193]
              3 18 0 0.0 4 18 5 108-161-74-254.ctcco.com [108.161.74.254]
              4 18 0 0.0 3 6 4 66-39-192-69.kcnap.net [66.39.192.69]
              5 18 0 0.0 5 12 7 gi0-0-0-0.nr11.b006290-1.mci01.atlas.cogentco.com [38.104.87.49]
              6 18 0 0.0 5 14 7 te0-0-1-0.agr11.mci01.atlas.cogentco.com [154.24.21.85]
              7 18 0 0.0 5 71 11 te0-0-0-5.ccr22.mci01.atlas.cogentco.com [154.54.5.225]
              8 18 0 0.0 14 36 18 be2433.ccr22.dfw01.atlas.cogentco.com [154.54.3.213]
              9 18 0 0.0 15 23 19 be2032.ccr21.dfw03.atlas.cogentco.com [154.54.6.54]
              10 18 0 0.0 15 29 19 abovenet.dfw03.atlas.cogentco.com [154.54.10.118]
              11 18 0 0.0 15 27 19 ae11.cr1.dfw2.us.zip.zayo.com [64.125.20.65]
              12 18 0 0.0 49 62 54 ae27.cs1.dfw2.us.eth.zayo.com [64.125.30.180]
              13 18 0 0.0 50 96 59 ae3.cs1.lax112.us.eth.zayo.com [64.125.29.53]
              14 18 1 5.6 49 57 52 ae27.cr1.lax112.us.zip.zayo.com [64.125.30.185]
              15 18 0 0.0 50 73 54 ae3.mpr1.lax103.us.zip.zayo.com [64.125.20.226]
              16 18 0 0.0 51 62 54 64.124.200.14.ipyx-076968-002-zyo.above.net [64.124.200.14]
              17 17 17 100.0 0 0 0 [-]
              18 17 17 100.0 0 0 0 [-]
              19 17 17 100.0 0 0 0 [-]
              20 17 17 100.0 0 0 0 [-]
              21 17 17 100.0 0 0 0 [-]
              22 17 17 100.0 0 0 0 [-]
              23 17 17 100.0 0 0 0 [-]
              24 17 17 100.0 0 0 0 [-]
              25 17 17 100.0 0 0 0 [-]
              26 17 17 100.0 0 0 0 [-]
              27 17 17 100.0 0 0 0 [-]
              28 17 17 100.0 0 0 0 [-]
              29 17 17 100.0 0 0 0 [-]
              30 17 17 100.0 0 0 0 [-]
              31 17 17 100.0 0 0 0 [-]
              32 17 17 100.0 0 0 0 [-]
              33 17 17 100.0 0 0 0 [-]
              34 17 17 100.0 0 0 0 [-]
              35 17 17 100.0 0 0 0 [-]

              Destination not reached in 35 hops

              1 Reply Last reply Reply Quote 0
              • toxophiliteT
                toxophilite @Dashrender
                last edited by

                @Dashrender

                We are using Trend Micro. We are not using a proxy.

                I just double checked and discovered that I haven't installed TM on my machine so that can't be the issue.

                1 Reply Last reply Reply Quote 0
                • toxophiliteT
                  toxophilite @StrongBad
                  last edited by

                  @StrongBad

                  Thank you

                  1 Reply Last reply Reply Quote 0
                  • toxophiliteT
                    toxophilite @StrongBad
                    last edited by

                    @StrongBad

                    Not that I'm aware of. We have made some "unrelated" changes to the firewall in the last couple of months but I don't they have corresponded with my issues.

                    I'm having some issues with dates though. They didn't report the e-mail issues right away and we just started using acrobaticarts.ca.

                    1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender
                      last edited by

                      If you have more than one IP address from your ISP, you could install a switch between your ISPs connection and your Cisco Firewall. Then assign the additional IP to a laptop that you plug directly into the switch. Make sure you can get on the internet. Then try the site. If you still can't get there, you have an ISP problem.

                      I have had this before where the ISP had an internal routing table problem and I couldn't reach the subnet the remote site was in.

                      toxophiliteT 2 Replies Last reply Reply Quote 0
                      • toxophiliteT
                        toxophilite @Dashrender
                        last edited by

                        @Dashrender

                        Good idea. I'll try and do this as soon as I can without causing an interruption. I might be able to do it over the weekend.

                        DashrenderD 1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender @toxophilite
                          last edited by

                          @toxophilite said:

                          @Dashrender

                          Good idea. I'll try and do this as soon as I can without causing an interruption. I might be able to do it over the weekend.

                          Assuming you're not a 24/7 shop, you could just unplug the ISP connection and plug it directly into the laptop. Depending on what kind of connection from your ISP you have, you might have to reboot their gear to get it to see the new equipment.

                          toxophiliteT 1 Reply Last reply Reply Quote 0
                          • toxophiliteT
                            toxophilite @Dashrender
                            last edited by

                            @Dashrender

                            We are a community center so we are typically open from 5:00 AM - 10:00 PM. I think I can do it tomorrow without to much interruption.

                            1 Reply Last reply Reply Quote 1
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Cool. Many of us will be around 🙂

                              1 Reply Last reply Reply Quote 0
                              • MattSpellerM
                                MattSpeller
                                last edited by MattSpeller

                                Isolate the issue into digestible bits

                                Ping from your modem, then add an appliance and progress through your network stack until it fails

                                Edit: welcome to ML!

                                Edit2: Double welcome fellow Canajun.

                                Edit3: Fitness center? Non-profit? Truly a small world, me too

                                1 Reply Last reply Reply Quote 0
                                • toxophiliteT
                                  toxophilite @Dashrender
                                  last edited by

                                  @Dashrender said:

                                  24/7 sho

                                  I tried this and I had no problem getting to any of these sites. It appears the problem is within my network.

                                  1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender
                                    last edited by

                                    Is your default gateway the firewall?

                                    toxophiliteT 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      Do an nslookup of that address, is it resolving correctly?

                                      toxophiliteT 1 Reply Last reply Reply Quote 1
                                      • toxophiliteT
                                        toxophilite @Dashrender
                                        last edited by

                                        @Dashrender

                                        Default gateway is the firewall. It works for all websites but these few.

                                        DashrenderD 1 Reply Last reply Reply Quote 0
                                        • toxophiliteT
                                          toxophilite @scottalanmiller
                                          last edited by

                                          @scottalanmiller

                                          nslookup resolves correctly.

                                          1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @toxophilite
                                            last edited by Dashrender

                                            @toxophilite said:

                                            @Dashrender

                                            Default gateway is the firewall. It works for all websites but these few.

                                            I wanted to make sure there wasn't another router to possibly look at that might be doing some filtering.

                                            Sounds like your firewall is to blame here.

                                            Can you post a sanitized version of your configuration?

                                            toxophiliteT 1 Reply Last reply Reply Quote 0
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