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    Zoho ManageEngine ServiceDesk Plus is Now Free!

    Scheduled Pinned Locked Moved IT Discussion
    zohomanageengineservice desk plushelpdesksaas
    126 Posts 22 Posters 40.4k Views
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    • scottalanmillerS
      scottalanmiller @Dominica
      last edited by

      @Dominica said:

      @Katie said:

      It wasn't intended to be a helpdesk, but rather a sales tool. 😉 Sort of an off-market use.

      Without writing our own software, we just have to make do with a middle ground solution. No solution is going to be a perfect fit unless we do the developing, unfortunately.

      Honestly this probably makes the most sense, sadly.

      1 Reply Last reply Reply Quote 0
      • ?
        A Former User
        last edited by

        This software I think has tons of functionality, however the GUI is terrible.

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @A Former User
          last edited by

          @Aaron-Studer said:

          This software I think has tons of functionality, however the GUI is terrible.

          Which version are you looking at? The hosted one appears to be a little behind the latest version to self host which is 9.0.

          I've yet to find any helpdesk software with a really good interface. Although getting something really Ajaxian and fast would be nice. But at least it is better than SW. That's the worst interface ever. Confusing, slow and buggy. A developer friend once called it a "survey of widgets" - all rules of interface design broken in an attempt to fit as many different interface elements onto the screen as possible no matter how inappropriate, confusing or dysfunctional they were. And with all the ads, whitespace and other layout problems it doesn't take much to beat that.

          1 Reply Last reply Reply Quote 0
          • ArvindParthibanA
            ArvindParthiban
            last edited by

            Hi,

            As of now the ticketing system ServiceDesk Plus On Premise & SaaS version is completely free for any number of technicians. You can download the license in the link below.
            http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html?banner

            We are making the MSP & customer support versions also free and will be announced by this week.Will keep you guys posted.

            Thanks
            Arvind Parthiban
            Product Marketing Manager - ITSM ManageEngine

            scottalanmillerS 1 Reply Last reply Reply Quote 2
            • scottalanmillerS
              scottalanmiller @ArvindParthiban
              last edited by

              @ArvindParthiban said:

              Hi,

              As of now the ticketing system ServiceDesk Plus On Premise & SaaS version is completely free for any number of technicians. You can download the license in the link below.
              http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html?banner

              We are making the MSP & customer support versions also free and will be announced by this week.Will keep you guys posted.

              Thanks
              Arvind Parthiban
              Product Marketing Manager - ITSM ManageEngine

              That's awesome, thanks! This community will definitely have a lot of people interested in the MSP version. Do you know if the MSP version will be available in a SaaS model as well?

              1 Reply Last reply Reply Quote 0
              • ArvindParthibanA
                ArvindParthiban
                last edited by

                As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.

                Arvind Parthiban

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @ArvindParthiban
                  last edited by

                  @ArvindParthiban said:

                  As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.

                  Arvind Parthiban

                  Thanks for the update.

                  1 Reply Last reply Reply Quote 0
                  • C
                    Carnival Boy
                    last edited by

                    Has anyone experienced this in use in a non-IT environment? It's marketed as a purely IT helpdesk solution. We manufacture heating and ventilation products for domestic use and are in need of a ticketing system to manage the thousands of units we've had installed. I can't see a fundamental difference between a heater (a white box with components, tracked by serial number and location) and a computer, so this may be a good fit for us, and obviously a lot cheaper than most non-IT field service management solutions. Am I crazy or might it fit?

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Carnival Boy
                      last edited by

                      @Carnival-Boy I think that it would fit just fine. Unlike some free products in this category, it is completely customizable and isn't full if pre-defined IT-only items.

                      1 Reply Last reply Reply Quote 0
                      • ArvindParthibanA
                        ArvindParthiban
                        last edited by

                        As promised, we have made our MSP help desk free, you can get the free license in the link below.

                        http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner

                        For any further queries, feel free to contact me at [email protected]

                        Arvind Parthiban
                        Product Marketing Manager - ITSM, ManageEngine

                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Awesome, thank you!

                          1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @ArvindParthiban
                            last edited by

                            @ArvindParthiban said:

                            As promised, we have made our MSP help desk free, you can get the free license in the link below.

                            http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner

                            For any further queries, feel free to contact me at [email protected]

                            Arvind Parthiban
                            Product Marketing Manager - ITSM, ManageEngine

                            I installed it in a VM last Thursday, haven't had a chance to test it out much yet.

                            KatieK 1 Reply Last reply Reply Quote 0
                            • M
                              Marcelo @scottalanmiller
                              last edited by

                              @scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @Marcelo
                                last edited by

                                @Marcelo said:

                                @scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....

                                They have a SaaS version that is perfect if you are not an MSP.

                                1 Reply Last reply Reply Quote 0
                                • Chamele0nC
                                  Chamele0n
                                  last edited by

                                  Very cool. I will have to pick up a copy.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @Chamele0n
                                    last edited by

                                    @Chamele0n said:

                                    Very cool. I will have to pick up a copy.

                                    We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.

                                    DashrenderD 1 Reply Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender @scottalanmiller
                                      last edited by

                                      @scottalanmiller said:

                                      @Chamele0n said:

                                      Very cool. I will have to pick up a copy.

                                      We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.

                                      Which means I don't really have time to play with it at this moment. time to make myself a reminder so I DO look at it in a few months.

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller
                                        last edited by

                                        We've had @katie working on it for us.

                                        DashrenderD 1 Reply Last reply Reply Quote 0
                                        • KatieK
                                          Katie @JaredBusch
                                          last edited by

                                          @JaredBusch It's got a nice interface. I need to play with it more. Please share your thoughts when you get around to working on it.

                                          1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @scottalanmiller
                                            last edited by

                                            @scottalanmiller said:

                                            We've had @katie working on it for us.

                                            I didn't realize Katie worked for NTG.

                                            KatieK scottalanmillerS 2 Replies Last reply Reply Quote 0
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