Zoho ManageEngine ServiceDesk Plus is Now Free!
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@ArvindParthiban said:
As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.
Arvind Parthiban
Thanks for the update.
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Has anyone experienced this in use in a non-IT environment? It's marketed as a purely IT helpdesk solution. We manufacture heating and ventilation products for domestic use and are in need of a ticketing system to manage the thousands of units we've had installed. I can't see a fundamental difference between a heater (a white box with components, tracked by serial number and location) and a computer, so this may be a good fit for us, and obviously a lot cheaper than most non-IT field service management solutions. Am I crazy or might it fit?
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@Carnival-Boy I think that it would fit just fine. Unlike some free products in this category, it is completely customizable and isn't full if pre-defined IT-only items.
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As promised, we have made our MSP help desk free, you can get the free license in the link below.
http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner
For any further queries, feel free to contact me at [email protected]
Arvind Parthiban
Product Marketing Manager - ITSM, ManageEngine -
Awesome, thank you!
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@ArvindParthiban said:
As promised, we have made our MSP help desk free, you can get the free license in the link below.
http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner
For any further queries, feel free to contact me at [email protected]
Arvind Parthiban
Product Marketing Manager - ITSM, ManageEngineI installed it in a VM last Thursday, haven't had a chance to test it out much yet.
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@scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....
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@Marcelo said:
@scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....
They have a SaaS version that is perfect if you are not an MSP.
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Very cool. I will have to pick up a copy.
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@Chamele0n said:
Very cool. I will have to pick up a copy.
We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.
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@scottalanmiller said:
@Chamele0n said:
Very cool. I will have to pick up a copy.
We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.
Which means I don't really have time to play with it at this moment. time to make myself a reminder so I DO look at it in a few months.
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We've had @katie working on it for us.
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@JaredBusch It's got a nice interface. I need to play with it more. Please share your thoughts when you get around to working on it.
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@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
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@Dashrender said:
@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
I've worked for NTG since 2008, in a full time capacity as of 1/1/14.
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@Dashrender said:
@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
Yeah. The ability to easily associate who works for whom is needed here.
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@scottalanmiller said:
@Dashrender said:
@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
Yeah. The ability to easily associate who works for whom is needed here.
Agreed, I don't have names memorized like some, so knowing who is a vendor and what company they work for would be great!
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mostly NTG. I'm a one man shop. HTS hub tech solutions most vendors have @ vendor name beside their name
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@scottalanmiller Just found this on my own a couple of weeks ago, while researching other help desk products to replace SW (which has been totally adequate, but we have additional needs). You can request a free license for however many staff you want. So far this is my top pick (over osTicket), just need to figure out how to get it to work on a Windows PC with XAMPP - email just isn't cooperating!
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Have you looked at their hosted product? That is free too.
Running on Linux was very easy. We demonstrated it on Linux but used their hosted option when we went live.
