MS Outlook and O365 issue
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I have a user that is having repeated Outlook 2013 issues with their O365 account.
Using Internet Explorer, she can log into her account with the password fine. No issues. so it is not a network or account issue.
But once a week for the last four weeks when she uses Outlook she is being prompted for her password. repeatedly...
We have changed her password, forced it but know it to not be a password issue. We have created a new Outlook profile and updated it. I've deleted the profiles and attempted to recreate them, but now can not get Outlook to configure due to repeated attempts to enter the password.
Currently I am doing a MS Office repair to see if this will correct the issue.
Of note:
- OS Windows 8.1
- Office 2013
- Remote / home worker
- Pertino installed and running normally.
- 2x remote Desktop
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Outlook is a bit famous for password retention issues. Do other O365 apps experience issues? Is her desktop authenticating to the same source?
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Check the credentials manager and remove any passwords stored there.
Also update the computer with windows updates. There's a certain update path required for Office 2013 (and 2016) for authentication.
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No - no other application appears to have an issue.
Running the MS Office Repair didn't change anything either.
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I've had this in the past and the answer was always "it just doesn't work."
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Try to uninstall Pertino briefly and test it again, I've had it do some slightly special things on my system.
Can you set up Outlook on a different system? Is it just her PC or is it her 365 autodiscover just for her account?
You using DirSync or anything fun?
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@Breffni-Potter said:
Try to uninstall Pertino briefly and test it again, I've had it do some slightly special things on my system.
Can you set up Outlook on a different system? Is it just her PC or is it her 365 autodiscover just for her account?
You using DirSync or anything fun?
DirSync is not running.
I will try to set it up on another computer - I thought of that, but got caught into another task.
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Try and set the Pertino to the last address on the list in Adapters and Bindings. That works ~70% of the time for issues like this.
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@scottalanmiller said:
Outlook is a bit famous for password retention issues. Do other O365 apps experience issues? Is her desktop authenticating to the same source?
Is that even possible if you're not using Windows 10?
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@coliver said:
set the Pertino to the last address
Pertino is set as the last adapter.
I have about exhausted all ideas on this.
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@gjacobse said:
@coliver said:
set the Pertino to the last address
Pertino is set as the last adapter.
I have about exhausted all ideas on this.
Oh that is unfortunate. Did you install the login helper from O365? I can't remember the name but it is one of the software downloads from the user profile. One of the things it does is analyze the computer for missing patches and the like. That had fixed one of them in the past but it was only for one user. Long shot but worth a try.
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Just tried to set the account up on my computer and was unsuccessful.
Login helper, I remember that, and went to use it,.. but either they have changed it to not do it,.. or I got the wrong application.
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Since I was working on a PC at the main office (this user is remote in South Carolina) I borrowed a Domain local computer to log in as this person and attempt to set up the Outlook.
Logging into the computer with the users AD account was fine. But Outlook could not connect to finish the setup.
No closer to resolving this.....
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Open a support ticket. It sounds like a backend problem now.
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I agree. Get MS support involved.
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@gjacobse said:
@coliver said:
set the Pertino to the last address
Pertino is set as the last adapter.
I have about exhausted all ideas on this.
What about disabling Pertino while testing?
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I've seen similar issues but the user was connecting to on-premise Exchange.
Did you delete the .OST file before you recreated her account?
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@Reid-Cooper said:
What about disabling Pertino while testing?
I want to say yes I did. I did uninstall and reinstall Pertino. One issue with Pertino being disconnected / uninstalled is that she is unable to connect to AD and authenticate...
But I can disconnect / End Task and see what that does.
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@gjacobse said:
@Reid-Cooper said:
What about disabling Pertino while testing?
I want to say yes I did. I did uninstall and reinstall Pertino. One issue with Pertino being disconnected / uninstalled is that she is unable to connect to AD and authenticate...
But I can disconnect / End Task and see what that does.
It wasn't using cached credentials? That seems odd.
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@coliver said:
It wasn't using cached credentials? That seems odd.
No,... all Windows Cached Credentials were deleted...
