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    Edge Smart Host Connector keep connecting

    IT Discussion
    email smart host connector smtp exchange
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    • nadnerBN
      nadnerB
      last edited by

      Restoring your edge server from back up will wipe all the email i the incoming queue.
      The issue could just be a DNS one. So restoring your backup won't help.

      From the Edge server command prompt, run
      nslookup <mailserver>

      Here are some articles on DNS troubleshooting that may be of assistance:
      https://acbrownit.wordpress.com/2012/12/20/internal-dns-and-exchange-autodiscover/
      https://redmondmag.com/Articles/2004/05/01/10-DNS-Errors-That-Will-Kill-Your-Network.aspx

      1 Reply Last reply Reply Quote 1
      • nadnerBN
        nadnerB
        last edited by

        What has changed on your network?

        • Is your edge server is a DMZ?
        • Has anyone made network changes? Config/hardware/moved ports etc
        1 Reply Last reply Reply Quote 1
        • nadnerBN
          nadnerB
          last edited by

          Are you getting any errors in your DNS server?

          1 Reply Last reply Reply Quote 1
          • scottalanmillerS
            scottalanmiller @shybrsky
            last edited by

            @shybrsky said:

            i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
            to make it work again ..

            Unless you have a reason to believe that something has changed on it, I would not recommend doing this.

            S 1 Reply Last reply Reply Quote 0
            • S
              shybrsky @scottalanmiller
              last edited by

              @scottalanmiller said:

              @shybrsky said:

              i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
              to make it work again ..

              Unless you have a reason to believe that something has changed on it, I would not recommend doing this.

              the reason ... sytem on that date are fine .. email incoming and outgoing fine ... that why

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @shybrsky
                last edited by

                @shybrsky said:

                the reason ... sytem on that date are fine .. email incoming and outgoing fine ... that why

                Yes, we weren't questioning that. We were questioning if losing the mail from in between then and now was worth trying to figure out if the issue was internal or external.

                S 1 Reply Last reply Reply Quote 0
                • S
                  shybrsky @scottalanmiller
                  last edited by

                  @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @shybrsky
                    last edited by

                    @shybrsky said:

                    @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                    If you are sure that the issue is with the system itself, then go ahead and roll back.

                    S 1 Reply Last reply Reply Quote 0
                    • S
                      shybrsky @scottalanmiller
                      last edited by

                      @scottalanmiller said:

                      @shybrsky said:

                      @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                      If you are sure that the issue is with the system itself, then go ahead and roll back.

                      noted

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                      • S
                        shybrsky
                        last edited by

                        mm.... restored ... still with the same error

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • S
                          shybrsky
                          last edited by

                          gladly ... problem fixed ..
                          add new subscription to CAS server..

                          it works ..

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @shybrsky
                            last edited by

                            @shybrsky said:

                            mm.... restored ... still with the same error

                            That was the fear. That suggests that the error was externally caused, not internally caused. So if you are sure that you rolled back to a point in time where it was definitely working then it seems like you have something like DNS broken on the outside.

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                            • scottalanmillerS
                              scottalanmiller @shybrsky
                              last edited by

                              @shybrsky said:

                              gladly ... problem fixed ..
                              add new subscription to CAS server..

                              it works ..

                              There you go. External system had changed.

                              1 Reply Last reply Reply Quote 0
                              • S
                                shybrsky
                                last edited by

                                anyway ..thanks for suggestion and advices

                                1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  Glad that you got it working again.

                                  1 Reply Last reply Reply Quote 0
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