who had used webphone in freePBX

A Former User

@thecreativeone91 said:

That's actually not trunk a SIP trunk and extension aren't the same.

What's the difference?

A Trunk is the Circuit, an extension is not.

scottalanmiller

In Asterisk, the VoIP trunks are configured in the extensions list. Asterisk sure calls them extensions. And technically they are no different than any other extension, other than normally they originate from the inside out.

IT-ADMIN

so returning to the main question, anyone have any idea how to set a webphone in freePBX ???

scottalanmiller

@IT-ADMIN said:

so returning to the main question, anyone have any idea how to set a webphone in freePBX ???

Depends on how you have set up the webphone. What web phone will you be using? I suspect that the web phone documentation will tell you what to do.

IT-ADMIN

@IT-ADMIN said:

http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

like this one : http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

IT-ADMIN

actually i need to know whether freePBX accepte webphone as an outside line or only accept the traditional lines (PSTN, PRI, VOIP trunk)

scottalanmiller

@IT-ADMIN said:

actually i need to know whether freePBX accepte webphone as an outside line or only accept the traditional lines (PSTN, PRI, VOIP trunk)

FreePBX has no limitations. It will treat it however you want.

IT-ADMIN

but how??, this is the problem, i think it is difficult and require a solid CLI asterisk background

scottalanmiller

@IT-ADMIN said:

but how??, this is the problem, i think it is difficult and require a solid CLI asterisk background

That could be. FreePBX might not expose that functionality.

Dashrender

And you'll need to expose your PBX to the internet to make this work.

scottalanmiller

@Dashrender said:

And you'll need to expose your PBX to the internet to make this work.

Yes, for sure.

scottalanmiller

@IT-ADMIN said:

@IT-ADMIN said:

http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

like this one : http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

I don't see a web phone available there. Can you use their web phone product without their PBX?

IT-ADMIN

@Dashrender said:

And you'll need to expose your PBX to the internet to make this work.

not necessarily, a port forward will do the job without exposing you PBX with a public ip

Dashrender

@scottalanmiller said:

@IT-ADMIN said:

@IT-ADMIN said:

http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

like this one : http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

I don't see a web phone available there. Can you use their web phone product without their PBX?

That's probably the problem the OP is running into. Can't seem to make it work directly - which it's probably not meant to.

IT-ADMIN

@scottalanmiller said:

@IT-ADMIN said:

@IT-ADMIN said:

http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

like this one : http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

I don't see a web phone available there. Can you use their web phone product without their PBX?

as far as i'm concerned you cannot,
but really it a very very good feature that allows you to increase your incoming phone calls and bring new costumers

scottalanmiller

@IT-ADMIN said:

@Dashrender said:

And you'll need to expose your PBX to the internet to make this work.

not necessarily, a port forward will do the job without exposing you PBX with a public ip

Still exposed, but not fully. Better than nothing.

scottalanmiller

@IT-ADMIN said:

@scottalanmiller said:

@IT-ADMIN said:

@IT-ADMIN said:

http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

like this one : http://www.ozekiphone.com/voip-how-to-add-a-webphone-to-your-website-with-ozeki-xe-pbx-724.html

I don't see a web phone available there. Can you use their web phone product without their PBX?

as far as i'm concerned you cannot,
but really it a very very good feature that allows you to increase your incoming phone calls and bring new costumers

It's a great feature. But it is separate from the PBX code. You just have to go find a web phone that you like and use that. No reason to have it connected with the PBX itself.

Dashrender

@scottalanmiller said:

@IT-ADMIN said:

@Dashrender said:

And you'll need to expose your PBX to the internet to make this work.

not necessarily, a port forward will do the job without exposing you PBX with a public ip

Still exposed, but not fully. Better than nothing.

I'm not sure how this is different? OK it's a bit different, and it's exactly how I would expect nearly anyone to set it up, only opening the required ports to the outside.

IT-ADMIN

i think if you use a simple webphone (without being associated with any PBX) you will not be able to route the call to a hard phone, it will be kind of a skype call which is not practical in our business at all, the agent must answers calls with a hard phone

IT-ADMIN

@Dashrender said:

@scottalanmiller said:

@IT-ADMIN said:

@Dashrender said:

And you'll need to expose your PBX to the internet to make this work.

not necessarily, a port forward will do the job without exposing you PBX with a public ip

Still exposed, but not fully. Better than nothing.

I'm not sure how this is different? OK it's a bit different, and it's exactly how I would expect nearly anyone to set it up, only opening the required ports to the outside.

yes but there is a difference between giving your PBX a public ip or put it in the DMZ and port forward