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    VoIP One-way Audio and Voice drops

    IT Discussion
    voip freepbx meraki sip
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    • coliverC
      coliver
      last edited by

      And one more thing, I connected my phone to a testing PBX we have in NC, this is connected over the VPN (so over the Meraki) calling in and out over this line also has the same issues.

      1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller
        last edited by

        But you removed the Meraki, put in a Ubiquiti, and had the same issues? That's the part that is confusing me.

        coliverC 1 Reply Last reply Reply Quote 0
        • coliverC
          coliver @scottalanmiller
          last edited by

          @scottalanmiller said:

          But you removed the Meraki, put in a Ubiquiti, and had the same issues? That's the part that is confusing me.

          I can't think of anything else that it could be at this point in time. Everything (at least from what I am seeing) is pointing to the Meraki device as the culprit. Especially since I've factored out all the other networking devices in the chain, even my phone is directly connected to the Meraki.

          I'm going to try and get someone to help me configure the Ubiquiti device, I must have made a configuration error when I originally implemented it.

          1 Reply Last reply Reply Quote 1
          • scottalanmillerS
            scottalanmiller
            last edited by

            Sounds like a plan. For it to be the Meraki is the one thing that would not be surprising.

            1 Reply Last reply Reply Quote 0
            • coliverC
              coliver
              last edited by coliver

              It seems that it is only audio going out not audio coming in. During the periods of packet loss I can still hear the 2nd person (or myself if it is my cell phone) talking but I can't talk to them. Our Network Extender and the Vitelity SIP trunk are also experiencing the same thing.

              DashrenderD 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                That's because you have RTP. Each direction is unrelated to the other. So the stream of your voice and the stream of their voice are just two unidirectional streams that don't know about each other. So something causing them to fail would not necessarily impact you and vice versa.

                coliverC 1 Reply Last reply Reply Quote 0
                • coliverC
                  coliver @scottalanmiller
                  last edited by

                  @scottalanmiller said:

                  That's because you have RTP. Each direction is unrelated to the other. So the stream of your voice and the stream of their voice are just two unidirectional streams that don't know about each other. So something causing them to fail would not necessarily impact you and vice versa.

                  Yep, I found it interesting that RTP is only being affected one way regardless of packet loss.

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender @coliver
                    last edited by

                    @coliver said:

                    It seems that it is only audio going out not audio coming in. During the periods of packet loss I can still hear the 2nd person (or myself if it is my cell phone) talking but I can't talk to them. Our Network Extender and the Vitelity SIP trunk are also experiencing the same thing.

                    Interesting. This is a similar problem I'm having with my C@C hosted FPBX and G-Voice sample box, and I'm behind a SonicWall NSA 2400.
                    I can hear the outside caller, but they get blips when they can't hear me.

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @coliver
                      last edited by

                      @coliver said:

                      @scottalanmiller said:

                      That's because you have RTP. Each direction is unrelated to the other. So the stream of your voice and the stream of their voice are just two unidirectional streams that don't know about each other. So something causing them to fail would not necessarily impact you and vice versa.

                      Yep, I found it interesting that RTP is only being affected one way regardless of packet loss.

                      Typically packet loss is one directional. When a ping fails, normally either the ping makes it out but can't return. Or it doesn't make it out but it could have returned. For both directions to fail (when the entire connection is not dead) is unlikely.

                      1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @Dashrender
                        last edited by

                        @Dashrender said:

                        @coliver said:

                        It seems that it is only audio going out not audio coming in. During the periods of packet loss I can still hear the 2nd person (or myself if it is my cell phone) talking but I can't talk to them. Our Network Extender and the Vitelity SIP trunk are also experiencing the same thing.

                        Interesting. This is a similar problem I'm having with my C@C hosted FPBX and G-Voice sample box, and I'm behind a SonicWall NSA 2400.
                        I can hear the outside caller, but they get blips when they can't hear me.

                        Does it cut in and out, or just die?

                        DashrenderD 1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender @scottalanmiller
                          last edited by Dashrender

                          @scottalanmiller said:

                          @Dashrender said:

                          @coliver said:

                          It seems that it is only audio going out not audio coming in. During the periods of packet loss I can still hear the 2nd person (or myself if it is my cell phone) talking but I can't talk to them. Our Network Extender and the Vitelity SIP trunk are also experiencing the same thing.

                          Interesting. This is a similar problem I'm having with my C@C hosted FPBX and G-Voice sample box, and I'm behind a SonicWall NSA 2400.
                          I can hear the outside caller, but they get blips when they can't hear me.

                          Does it cut in and out, or just die?

                          Cuts in and out, exactly like @coliver's situation. Frankly considering C@C and g-voice, I'm surprised it works as well as it does.

                          ? 1 Reply Last reply Reply Quote 0
                          • ?
                            A Former User @Dashrender
                            last edited by

                            @Dashrender said:

                            @scottalanmiller said:

                            @Dashrender said:

                            @coliver said:

                            It seems that it is only audio going out not audio coming in. During the periods of packet loss I can still hear the 2nd person (or myself if it is my cell phone) talking but I can't talk to them. Our Network Extender and the Vitelity SIP trunk are also experiencing the same thing.

                            Interesting. This is a similar problem I'm having with my C@C hosted FPBX and G-Voice sample box, and I'm behind a SonicWall NSA 2400.
                            I can hear the outside caller, but they get blips when they can't hear me.

                            Does it cut in and out, or just die?

                            Cuts in and out, exactly like @coliver's situation. Frankly considering C@C and g-voice, I'm surprised it works as well as it does.

                            I've done freebpx on a raspberry Pi with google voice and never had issues with it. Likely it's all C@C issues.

                            DashrenderD 1 Reply Last reply Reply Quote 1
                            • DashrenderD
                              Dashrender @A Former User
                              last edited by

                              @thecreativeone91 said:

                              @Dashrender said:

                              @scottalanmiller said:

                              @Dashrender said:

                              @coliver said:

                              It seems that it is only audio going out not audio coming in. During the periods of packet loss I can still hear the 2nd person (or myself if it is my cell phone) talking but I can't talk to them. Our Network Extender and the Vitelity SIP trunk are also experiencing the same thing.

                              Interesting. This is a similar problem I'm having with my C@C hosted FPBX and G-Voice sample box, and I'm behind a SonicWall NSA 2400.
                              I can hear the outside caller, but they get blips when they can't hear me.

                              Does it cut in and out, or just die?

                              Cuts in and out, exactly like @coliver's situation. Frankly considering C@C and g-voice, I'm surprised it works as well as it does.

                              I've done freebpx on a raspberry Pi with google voice and never had issues with it. Likely it's all C@C issues.

                              Damn, nice - I really need to do this at home!

                              1 Reply Last reply Reply Quote 0
                              • coliverC
                                coliver
                                last edited by

                                And right around 4:00pm everything goes back to normal. 2015-06-03 16_01_00-root@pbx_~.png

                                2015-06-03 16_03_49-Meraki Dashboard - SSI - Delhi.png

                                1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  I assume this is because people are going home or slacking off as they prepare to?

                                  coliverC 1 Reply Last reply Reply Quote 0
                                  • coliverC
                                    coliver @scottalanmiller
                                    last edited by coliver

                                    @scottalanmiller said:

                                    I assume this is because people are going home or slacking off as they prepare to?

                                    I spoke too soon looks like I am still at ~23% packet loss from the pbx to the firewall and 19% from the firewall to the pbx

                                    Generally people are fairly good at working up to the last minute here. At least from what I've seen.

                                    1 Reply Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender
                                      last edited by

                                      It will be interesting to see how it continues to show as the end of the day approaches and passes.

                                      coliverC 1 Reply Last reply Reply Quote 0
                                      • coliverC
                                        coliver @Dashrender
                                        last edited by coliver

                                        @Dashrender said:

                                        It will be interesting to see how it continues to show as the end of the day approaches and passes.

                                        If yesterday or Monday was any indication, it generally works fine. At least compared to the rest of the day.

                                        DashrenderD 1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender @coliver
                                          last edited by

                                          @coliver said:

                                          @Dashrender said:

                                          It will be interesting to see how it continues to show as the end of the day approaches and passes.

                                          If yesterday or Monday was any indication, it generally works fine. At least compared to the rest of the day.

                                          I am more curious about the packet loss as the day winds down... does it drop to zero or near zero, or does it stay high?

                                          coliverC 1 Reply Last reply Reply Quote 0
                                          • coliverC
                                            coliver @Dashrender
                                            last edited by

                                            @Dashrender said:

                                            @coliver said:

                                            @Dashrender said:

                                            It will be interesting to see how it continues to show as the end of the day approaches and passes.

                                            If yesterday or Monday was any indication, it generally works fine. At least compared to the rest of the day.

                                            I am more curious about the packet loss as the day winds down... does it drop to zero or near zero, or does it stay high?

                                            I'll let you know. Right now I just did 170 packets and saw 34% packet loss.

                                            1 Reply Last reply Reply Quote 0
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