Citrus Service Deksop

StrongBad

So I just learned about Citrus ServiceDesk today and was interested to get some feedback. I have never used it and am only looking at it because someone mentioned it but now I wonder how many people have used it and what feedback they might have.

http://citrusservicedesk.com/

scottalanmiller

I am not familiar with Citrus.

Minion Queen

I would love to learn a little more. Anyone?? Anyone??

scottalanmiller

I am always interested in learning more about how different helpdesk solutions are tackling common ticketing and service tracking problems. It is an area in which I am very interested in general. For some reason I am naturally drawn to ticketing as a concept.

scottalanmiller

I'm working to get us some screenshots at least....

http://citrusservicedesk.com/wp-content/uploads/2011/12/dashboard.png

scottalanmiller

http://citrusservicedesk.com/wp-content/uploads/2011/12/Incident-Management.png

scottalanmiller

http://citrusservicedesk.com/wp-content/uploads/2011/12/problem-mgmt-e1327425201455.png

scottalanmiller

http://citrusservicedesk.com/wp-content/uploads/2011/12/Change-mgmt-e1327425002525.png

scottalanmiller

http://citrusservicedesk.com/wp-content/uploads/2011/12/Task-list-view-website-e1327425081692.png

scottalanmiller

http://citrusservicedesk.com/wp-content/uploads/2011/12/CMDB-asset-details-web-site-e1327424953669.png

scottalanmiller

http://citrusservicedesk.com/wp-content/uploads/2011/12/Contact-details-e1327424897294.png

scottalanmiller

http://citrusservicedesk.com/wp-content/uploads/2011/12/knowledge-base.jpg

scottalanmiller

http://citrusservicedesk.com/wp-content/uploads/2011/12/self-service-list-e1327424556541.png

scottalanmiller

I am just not able to find any pricing information, though. No idea what this might cost. It is a British company and does not appear to have any US operations.