Help Desk / Ticket software
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Seems my host has broken my help desk software (HESK)
While I can 'still use it' it' is at reduced capacity. Any suggestions on a possible replacement?
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Who was your host so that we don't accidentally recommend them?
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Zoho's ManageEngine ServiceDesk+ product is available both hosted and on-premise and is completely free in both versions. Really hard to pass up a full, enterprise, ITIL helpdesk package that is completely hosted. Absolutely no cost involved at all.
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I like ServiceDesk+ a lot. It is complex but because it does so much. Well worth the time to learn.
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ZenDesk is very popular. Not free, but heavily used these days.
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Are you looking primarily for hosted or hosting yourself? Any particular features that you need?
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@vidya is from ManageEngine too. Very handy that you can reach out to them here in the community.
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@scottalanmiller said:
Are you looking primarily for hosted or hosting yourself? Any particular features that you need?
I can go either way,.. I'm still in process of moving our current host to BlueHost. But if I want to not deal with some issues, I could go hosted and be just fine. I don't want to have to spend anything for it if I can get away with it.
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Have you taken a look at GFI Max?
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Having a one stop helpdesk, remote management, patch management and AV makes it an easy choice for most shops. The pricing also makes great sense for smaller shops.
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@TechieChick said:
Having a one stop helpdesk, remote management, patch management and AV makes it an easy choice for most shops. The pricing also makes great sense for smaller shops.
Yeah Hubtech keeps telling me how cool it is. LOL
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Isn't GFI Max only available for MSPs, though, not directly to customers?
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@g.jacobse said:
Seems my host has broken my help desk software (HESK)
While I can 'still use it' it' is at reduced capacity. Any suggestions on a possible replacement?
I replaced my Hesk desk 2 years ago with Zendesk with a cost of $20/yearly. As much as I loved Hesk, I am happier with the move.
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@TechieChick said:
Have you taken a look at GFI Max?
I still have much to learn about the power of GFI Max...I didnt' know about the helpdesk part.
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@technobabble said:
@TechieChick said:
Have you taken a look at GFI Max?
I still have much to learn about the power of GFI Max...I didnt' know about the helpdesk part.
Whoa - I didn't know that either.
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News to me too.
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We know it's there but we haven't used it.
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i tinkered with it, Service Desk, but since i'm a one man shop i didn't see the value in it. something like 70 bucks/month/seat if i remember right for the Service Desk. But it does integrate with Max and automate ticket creation, lifecycle, billing, etc.
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@Hubtech
One person shop also. But I found that if I don't push people to use the ticketing system I'm flooded with people stopping me in the hall, calling me on the phone,.. and texting me...I find that tracking my actions over the course of a month helps in future justifications for help or replacement of equipment.
