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    Remote VoIP Phone Unifi Network

    Scheduled Pinned Locked Moved IT Discussion
    unififreepbx 14
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    • JaredBuschJ
      JaredBusch @NashBrydges
      last edited by

      @NashBrydges said in Remote VoIP Phone Unifi Network:

      FreePBX v14.0.13.40 setup and running onsite with 55 extensions.

      FYI, this needs updated.
      https://www.mangolassi.it/topic/21589/upgrade-freepbx-14-to-freepbx-15

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      • JaredBuschJ
        JaredBusch @NashBrydges
        last edited by

        @NashBrydges said in Remote VoIP Phone Unifi Network:

        I am going to port forward the RTP ports on the FreePBX network and give that another try.

        That should resolve the RTP audio issues.

        NashBrydgesN 1 Reply Last reply Reply Quote 0
        • NashBrydgesN
          NashBrydges @JaredBusch
          last edited by

          @JaredBusch Are you suggesting that an upgrade could fix this issue?

          I port forwarded 10000-20000 to the FreePBX and still no joy.

          JaredBuschJ 2 Replies Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch @NashBrydges
            last edited by

            @NashBrydges said in Remote VoIP Phone Unifi Network:

            Are you suggesting that an upgrade could fix this issue?

            No, the things are unrelated. Simply behind by almost a year is not normally a good thing.

            NashBrydgesN 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @NashBrydges
              last edited by

              @NashBrydges said in Remote VoIP Phone Unifi Network:

              @JaredBusch Are you suggesting that an upgrade could fix this issue?

              I port forwarded 10000-20000 to the FreePBX and still no joy.

              Then you have something wrong in your network settings, because no RTP is 100% a NAT issue.

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              • NashBrydgesN
                NashBrydges @JaredBusch
                last edited by

                @JaredBusch Yeah, I'm relatively new with this client and trying to fix their most critical problems first. Agree, that needs to be upgraded.

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                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  Have you considered putting a VPN between the sites? That will remove the NAT completely.

                  syko24S NashBrydgesN 2 Replies Last reply Reply Quote 1
                  • syko24S
                    syko24 @scottalanmiller
                    last edited by

                    @scottalanmiller said in Remote VoIP Phone Unifi Network:

                    Have you considered putting a VPN between the sites? That will remove the NAT completely.

                    @scottalanmiller - Agreed, especially if you have unifi at both sites it should be quick and easy (assuming they are on the same controller).

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • syko24S
                      syko24
                      last edited by

                      @NashBrydges - What phone are you using? Is it a Grandstream by chance?

                      NashBrydgesN 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @syko24
                        last edited by

                        @syko24 said in Remote VoIP Phone Unifi Network:

                        @scottalanmiller said in Remote VoIP Phone Unifi Network:

                        Have you considered putting a VPN between the sites? That will remove the NAT completely.

                        @scottalanmiller - Agreed, especially if you have unifi at both sites it should be quick and easy (assuming they are on the same controller).

                        Exactly, that's what I was thinking.

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                        • NashBrydgesN
                          NashBrydges @scottalanmiller
                          last edited by

                          @scottalanmiller Yes I have, and given the phone is a Yealink, I think that capability exists however this is not my ideal workaround. I'd like to fix the actual problem without having to go VPN. But if there is no fix that I can find, I may not have any other choice.

                          NashBrydgesN JaredBuschJ 2 Replies Last reply Reply Quote 0
                          • NashBrydgesN
                            NashBrydges @syko24
                            last edited by

                            @syko24 Yealink T57W

                            1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch @NashBrydges
                              last edited by

                              @NashBrydges said in Remote VoIP Phone Unifi Network:

                              I've added the remote IP to the "networks" tab on FreePBX

                              My brain just caught up.

                              Remove this. It is not a "local" network because it is going through NAT.

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                              • NashBrydgesN
                                NashBrydges @NashBrydges
                                last edited by

                                @NashBrydges said in Remote VoIP Phone Unifi Network:

                                @scottalanmiller Yes I have, and given the phone is a Yealink, I think that capability exists however this is not my ideal workaround. I'd like to fix the actual problem without having to go VPN. But if there is no fix that I can find, I may not have any other choice.

                                I shoudl clarify that I don't want a site to site VPN. The only acceptable VPN solution would be the device VPN.

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                                • JaredBuschJ
                                  JaredBusch @NashBrydges
                                  last edited by

                                  @NashBrydges said in Remote VoIP Phone Unifi Network:

                                  @scottalanmiller Yes I have, and given the phone is a Yealink, I think that capability exists however this is not my ideal workaround. I'd like to fix the actual problem without having to go VPN. But if there is no fix that I can find, I may not have any other choice.

                                  The phones have nothing to do with a site to site VPN between two routers.

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                                  • JaredBuschJ
                                    JaredBusch
                                    last edited by JaredBusch

                                    Also go into the Asterisk SIP Settings and ensure that NAT is enabled for chan_sip if you are using it.
                                    bf9783ac-78ad-48b9-81e3-b73b148fd0d1-image.png

                                    NashBrydgesN 1 Reply Last reply Reply Quote 0
                                    • NashBrydgesN
                                      NashBrydges @JaredBusch
                                      last edited by

                                      @JaredBusch Yep, already set to that.

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                                      • JaredBuschJ
                                        JaredBusch
                                        last edited by

                                        And if the extensions are chan_sip, make sure the NAT is enabled there also.

                                        195d86ce-b19f-4f6c-aa35-8a72b7762bc9-image.png

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                                        • syko24S
                                          syko24
                                          last edited by

                                          @NashBrydges - Silly question but is the handset plugged into the correct jack on the back of the phone? I can't remember if the handset and headset ports are similar on the T57W.

                                          NashBrydgesN 1 Reply Last reply Reply Quote 0
                                          • syko24S
                                            syko24
                                            last edited by

                                            @NashBrydges - just a couple other thoughts:

                                            Do either locations have a double nat?

                                            Who are the ISPs? Maybe something with the ISP provided hardware?

                                            NashBrydgesN 1 Reply Last reply Reply Quote 0
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