Comparing MeshCentral 2 to ScreenConnect
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@notverypunny said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller maybe... Not entirely sure what the new year is going to bring for endpoints.... there's noise of possibly doing a mass refresh on W10, we're working on moving our VDI environment from 7 to 10 (not too involved in that project but it seems to be a bear from the discussions that I've heard going on)
The Windows 7 environment we are dealing with is slated to go to Windows 10 sometime around June.
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@scottalanmiller Yep, it's in the docs export to json from the default, setup the mongodb instance and then import. Also have to update the server config with the mongodb connection string but it all looked pretty simple and straightforward
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@notverypunny said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller Yep, it's in the docs export to json from the default, setup the mongodb instance and then import. Also have to update the server config with the mongodb connection string but it all looked pretty simple and straightforward
Awesome.
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For those of us playing along at home, should we just start with mongoDB?
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
For those of us playing along at home, should we just start with mongoDB?
If you are planning on only having ~50 machines, I would think not.
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@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@notverypunny said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller Yep, it's in the docs export to json from the default, setup the mongodb instance and then import. Also have to update the server config with the mongodb connection string but it all looked pretty simple and straightforward
Awesome.
In the
MeshCentral2UserGuide-0.1.8pdf on Section 8.1 Database Export and so on. -
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
What kind of questions you will need that requires remote access to iOS and Android? Setting up email?
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
It's a very different thing to remote into those. Almost nothing supports that.
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@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
What kind of questions you will need that requires remote access to iOS and Android? Setting up email?
It’s usually email related, like problems connecting to email or something. Some times it is simple things like they can’t access a voicemail or something. Most of my people are not avid smartphones users, so it’s usually something simple, but requires physical access currently.
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@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
It's a very different thing to remote into those. Almost nothing supports that.
Doesn’t SC do this?
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
It's a very different thing to remote into those. Almost nothing supports that.
Doesn’t SC do this?
No.
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@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
It's a very different thing to remote into those. Almost nothing supports that.
Doesn’t SC do this?
No.
Oh, I thought I read that it did. Bummer. Oh well, I don’t have that option now anyways, though it would be nice.
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
It's a very different thing to remote into those. Almost nothing supports that.
Doesn’t SC do this?
No.
Oh, I thought I read that it did. Bummer. Oh well, I don’t have that option now anyways, though it would be nice.
It's an extremely rare feature and when found tends to be in MDM, not remote control, products.
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
What kind of questions you will need that requires remote access to iOS and Android? Setting up email?
It’s usually email related, like problems connecting to email or something. Some times it is simple things like they can’t access a voicemail or something. Most of my people are not avid smartphones users, so it’s usually something simple, but requires physical access currently.
For email set up questions, to make it easier I've been directing users to download the Outlook. That way my instructions stays consistent.
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@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
What kind of questions you will need that requires remote access to iOS and Android? Setting up email?
It’s usually email related, like problems connecting to email or something. Some times it is simple things like they can’t access a voicemail or something. Most of my people are not avid smartphones users, so it’s usually something simple, but requires physical access currently.
For email set up questions, to make it easier I've been directing users to download the Outlook. That way my instructions stays consistent.
I personally set the emails before I hand them the phone usually, and that’s not the problem. It’s usually something like they can’t open an attachment, and they need to do it right then because they are at a customer site out of country or something similar. My answer is usually that I require physical access, which sometimes leads to unhappy campers when both them or management doesn’t understand the technical limitations we currently have.
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@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
What kind of questions you will need that requires remote access to iOS and Android? Setting up email?
It’s usually email related, like problems connecting to email or something. Some times it is simple things like they can’t access a voicemail or something. Most of my people are not avid smartphones users, so it’s usually something simple, but requires physical access currently.
For email set up questions, to make it easier I've been directing users to download the Outlook. That way my instructions stays consistent.
Download "the Outlook". LOL.
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
What kind of questions you will need that requires remote access to iOS and Android? Setting up email?
It’s usually email related, like problems connecting to email or something. Some times it is simple things like they can’t access a voicemail or something. Most of my people are not avid smartphones users, so it’s usually something simple, but requires physical access currently.
For email set up questions, to make it easier I've been directing users to download the Outlook. That way my instructions stays consistent.
I personally set the emails before I hand them the phone usually, and that’s not the problem. It’s usually something like they can’t open an attachment, and they need to do it right then because they are at a customer site out of country or something similar. My answer is usually that I require physical access, which sometimes leads to unhappy campers when both them or management doesn’t understand the technical limitations we currently have.
Setting up their email is about the only thing I deal with.
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
It's a very different thing to remote into those. Almost nothing supports that.
Doesn’t SC do this?
@Donahue & @scottalanmiller : Yes, SC supports remoting into iOS and Android devices though you have to install the app from the appropriate app store. Once done, a normal support session link will automatically start the app on the device.
On vanilla android and iOS, it's a VIEW only session. On Samsung phones exclusively, it's full control.
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I could live with view, at least I could see what they are seeing and describe how to fix it.
