Yealink T46S Voicemail Icon Disappears Randomly

[syko24]

Does anyone else have this issue on the T46S phones? I am not sure if this is a setting, a bug, or a config setting from the Endpoint Manager. The icon displays on the phone when the person has a voicemail but then disappears randomly. Sometimes after 20 minutes, sometimes after a couple hours.

-The phones are running the latest firmware pushed down by the FreePBX Endpoint Manager.
-No the users are not checking the voicemail. They are still new voicemails so I would assume the icon should stay until they are checked.
-The icon does sometimes come back over an extended period of time. This is what is upsetting the user because they are unaware they have a new voicemail and then when the icon comes up they find out the message was from 4 hours ago.

The server is running FreePBX 14 hosted on Vultr. The system is fully up to date. The issue has been happening for a couple weeks now or at least has been noticed for a couple weeks. More than one user has pointed this out.

Anyways, just curious if anyone else has come across this issue or if there is setting I am unaware of that only displays the notification for a certain amount of time.

Thanks

[JaredBusch]

@syko24 said in Yealink T46S Voicemail Icon Disappears Randomly:

Does anyone else have this issue on the T46S phones? I am not sure if this is a setting, a bug, or a config setting from the Endpoint Manager. The icon displays on the phone when the person has a voicemail but then disappears randomly. Sometimes after 20 minutes, sometimes after a couple hours.

-The phones are running the latest firmware pushed down by the FreePBX Endpoint Manager.
-No the users are not checking the voicemail. They are still new voicemails so I would assume the icon should stay until they are checked.
-The icon does sometimes come back over an extended period of time. This is what is upsetting the user because they are unaware they have a new voicemail and then when the icon comes up they find out the message was from 4 hours ago.

The server is running FreePBX 14 hosted on Vultr. The system is fully up to date. The issue has been happening for a couple weeks now or at least has been noticed for a couple weeks. More than one user has pointed this out.

Anyways, just curious if anyone else has come across this issue or if there is setting I am unaware of that only displays the notification for a certain amount of time.

Thanks

Message Waiting is a subscription from the phone to the PBX.

There is a setting in FreePBX, and a setting in the Phone.

On the advanced tab of every extension you can find this. Obviously, you normally want to leave this alone.

In the phone, you have this setting under Account, advanced.

These defaults work fine for me and I never seem to have issues.

If you are having issues, then I would suggest changing one phone manually to Enabled on this subscribe setting.

If that resolves the issues, then you can change the base file in EPM.

[syko24]

@JaredBusch - The Endpoint Manager has it Enabled. I set it as disabled to match your settings to see if that fixes it. I will report back later with the results. As always thank you for your assistance.