Office 365 Email Gone After Forced Logoff
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@pchiodo was able to confirm that MS is having an issue. They don't know what is wrong, but after over an hour of us asking them what is wrong, they finally see the problem. Argh. They can see that our account is current, but that they expired the account anyway.
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And the Partner Portal isn't accessible (for us at least), as well.
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Totally separate company that we know just lost their email, too. TMQ isn't related to NTG in any way.
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I can hear them trying to get Paul to run an executable on his laptop to fix a back end billing issue at MS. How clueless can MS be!
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MS support keeps trying to email Paul at the account that isn't working. They are struggling with the fact that they are an email provider.
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Still waiting on the original call, MS just went on hold and never picked up.
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It's nice listening to someone else be mad at MS for a change.
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O365 support couldn't help, they are passing the buck to another department and making us call there.
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Who/what is managing your licensing? What's the chain?
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MS can't transfer us to the right department, maybe this is a Skype for Business feature they should add?
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@tim_g said in Office 365 Email Gone After Forced Logoff:
Who/what is managing your licensing? What's the chain?
In what sense?
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I thought you was using Zimbra Scott? or are you only running Zimbra in a lab?
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@stuartjordan said in Office 365 Email Gone After Forced Logoff:
I thought you was using Zimbra Scott? or are you only running Zimbra in a lab?
Don't conflate organizations.
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@jaredbusch said in Office 365 Email Gone After Forced Logoff:
@stuartjordan said in Office 365 Email Gone After Forced Logoff:
I thought you was using Zimbra Scott? or are you only running Zimbra in a lab?
Don't conflate organizations.
oh, different organisation then?
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@stuartjordan said in Office 365 Email Gone After Forced Logoff:
@jaredbusch said in Office 365 Email Gone After Forced Logoff:
@stuartjordan said in Office 365 Email Gone After Forced Logoff:
I thought you was using Zimbra Scott? or are you only running Zimbra in a lab?
Don't conflate organizations.
oh, different organisation then?
Yes, we already have Zimbra with other companies. NTG is moving to it now, as well. NTG has remained on O365 thus far.
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Paul is still on the phone. Danielle still can't get a call back.
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@scottalanmiller out of interest - Do you have the just email plan "E1" or do you have the plan with the office applications included? If so, what will you do about Office moving forward?
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@stuartjordan said in Office 365 Email Gone After Forced Logoff:
@scottalanmiller out of interest - Do you have the just email plan "E1" or do you have the plan with the office applications included? If so, what will you do about Office moving forward?
E3, but we've been phasing them out for a long time. We are very unhappy with the O365 tools in general, so we have been down to "just email" for 6-12 months in practical terms.
But getting old data from Sharepoint has proved to be horrific.
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@stuartjordan said in Office 365 Email Gone After Forced Logoff:
If so, what will you do about Office moving forward?
We've never really needed that. I've not had it installed in a very long time.
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MS support can't get working tokens now. They are really struggling with this issue.
