Remote Control Software
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@stuartjordan said in Remote Control Software:
@coliver It does work well, I personally use Screen Connect though before it got brought out by ConnectWise
I ended up using my Smart Office UC meeting tool. Really glad I dont have anything to install on premise at this customer. Yikes.
Apparently the IT guy drives between offices in different states. He literally just told me "The bosses dont much like new purchases and I dont mind the mileage and travel time".
So whenever there is problem he can't solve over the phone I guess he takes off, sometimes stays overnight. He wasn't too thrilled to find the meeting tool is going to be on everyone's desk. I am really glad he wasn't a part of the sales process.
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@bigbear said in Remote Control Software:
@stuartjordan said in Remote Control Software:
@coliver It does work well, I personally use Screen Connect though before it got brought out by ConnectWise
I ended up using my Smart Office UC meeting tool. Really glad I dont have anything to install on premise at this customer. Yikes.
Apparently the IT guy drives between offices in different states. He literally just told me "The bosses dont much like new purchases and I dont mind the mileage and travel time".
So whenever there is problem he can't solve over the phone I guess he takes off, sometimes stays overnight. He wasn't too thrilled to find the meeting tool is going to be on everyone's desk. I am really glad he wasn't a part of the sales process.
So he's a bench tech as Scott would say?
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I have used https://www.dwservice.net in the past. If you are in need of free remote control software. It works very well.
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@bigbear said in Remote Control Software:
Apparently the IT guy drives between offices in different states. He literally just told me "The bosses dont much like new purchases and I dont mind the mileage and travel time".
wow
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@stuartjordan said in Remote Control Software:
Screen Connect Self Host licence is now: $2,195, but does include use for 3 Technicians.
It is $2,195 for 3 technicians with up to 10 simultaneous connections (each I believe).
It is quite a respectable price point.
The original pricing was $325 per simultaneous connection, with discounts as you buy more. I currently have a 6 simultaneous connection license under the old pricing and that equates to 6 x $275 = $1,650.
Yearly renewal (for continued updates) is discounted 80% so I pay $330 per year because I like the updates, as they keep improving the software.
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@dashrender said in Remote Control Software:
@stuartjordan said in Remote Control Software:
Screen Connect Self Host licence is now: $2,195, but does include use for 3 Technicians.
really - I don't consider this a bad price - It's hosted by them at this price, right? One time fee, then yearly maintenance, like $100/yr. really not bad, wellll... depending on how many devices.
If it's 10 devices, yeah.. that's a lot!
No it is not hosted by them. That is the self hosted purchase price.
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@dashrender said in Remote Control Software:
@stuartjordan said in Remote Control Software:
Screen Connect Self Host licence is now: $2,195, but does include use for 3 Technicians.
really - I don't consider this a bad price - It's hosted by them at this price, right? One time fee, then yearly maintenance, like $100/yr. really not bad, wellll... depending on how many devices.
If it's 10 devices, yeah.. that's a lot!
The hosted pricing is here: https://www.screenconnect.com/Pricing
It is $45 per month (paid annually) per tech for the hosted version to match the self hosted.
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Actually, it is $135 (3 x $45) per month for the hosted version to match the self hosted.
Because the self hosted is for 3 technicians.
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@mike-davis said in Remote Control Software:
@bigbear said in Remote Control Software:
Apparently the IT guy drives between offices in different states. He literally just told me "The bosses dont much like new purchases and I dont mind the mileage and travel time".
wow
I drive between states on a daily basis. It is only 20 miles for me.
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Don't forget about the Screen Connect remote access packages if you don't need the other support options. Install agents on all machines and have unlimited access to them.
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@Sodium will do remote access eventually, but that is a major undertaking and not something that is "right around the corner", sadly. We really want it, too.
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@bnrstnr said in Remote Control Software:
Don't forget about the Screen Connect remote access packages if you don't need the other support options. Install agents on all machines and have unlimited access to them.
Yeah, that's great.
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@dashrender said in Remote Control Software:
@bigbear said in Remote Control Software:
@stuartjordan said in Remote Control Software:
@coliver It does work well, I personally use Screen Connect though before it got brought out by ConnectWise
I ended up using my Smart Office UC meeting tool. Really glad I dont have anything to install on premise at this customer. Yikes.
Apparently the IT guy drives between offices in different states. He literally just told me "The bosses dont much like new purchases and I dont mind the mileage and travel time".
So whenever there is problem he can't solve over the phone I guess he takes off, sometimes stays overnight. He wasn't too thrilled to find the meeting tool is going to be on everyone's desk. I am really glad he wasn't a part of the sales process.
So he's a bench tech as Scott would say?
He's one whether I say it or not
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@bnrstnr said in Remote Control Software:
Don't forget about the Screen Connect remote access packages if you don't need the other support options. Install agents on all machines and have unlimited access to them.
This is the plan I have... unattended access. I think it is around $600 annually for one tech. I should note that I am not an MSP, but internal IT.
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If he doesn't like spending, then I can't imagine he will spend the money on Screen Connect.
And they having to travel to different sites because they have no remote software? That's pretty crappy...
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@wrx7m said in Remote Control Software:
I think it is around $600 annually for one tech.
I believe it's unlimited techs. I don't have this, but as soon as our LogMeIn subscription is up, this is what we're switching to.
https://www.screenconnect.com/docs/CW_PricingTablePDF.pdf -
@stuartjordan said in Remote Control Software:
If he doesn't like spending, then I can't imagine he will spend the money on Screen Connect.
And they having to travel to different sites because they have no remote software? That's pretty crappy...What they spend on him driving for 1-2 days could cover the cost of screen connect remote access for 25 machines for a year...
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@bnrstnr very true, probably likes the drive though lol..
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@bnrstnr said in Remote Control Software:
@wrx7m said in Remote Control Software:
I think it is around $600 annually for one tech.
I believe it's unlimited techs. I don't have this, but as soon as our LogMeIn subscription is up, this is what we're switching to.
https://www.screenconnect.com/docs/CW_PricingTablePDF.pdfUnder the "Access" plan (the one I have), it says "Varied" for "number of unattended agents per license". The other plans show unlimited.
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@wrx7m Right, an agent is the SC software installed on each machine, which varies per plan. $300 = 25 Agents, $600 = 100 Agents, etc. I believe you can have unlimited technicians with any of these pay per agent plans. I could totally be wrong though...
