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    Unitrends and Office365

    Scheduled Pinned Locked Moved IT Discussion
    unitrendsoffice 365o365backup
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Have you tested it out yet?

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      • thanksajdotcomT
        thanksajdotcom
        last edited by

        I tried some but was unsuccessful in getting it to work. Further testing will proceed soon.

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        • scottalanmillerS
          scottalanmiller
          last edited by

          TLS has to be used.

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          • thanksajdotcomT
            thanksajdotcom
            last edited by

            I'm aware. The problem is that by default UT uses port 25 for SMTP by default. I found in the installer's access KB an article on how to set it to 587. So, in theory, after changing the port, you should only have to use authentication for the email server of smtp.office365.com and I'd assume it'd use TLS but it was unable to get it working.

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            • scottalanmillerS
              scottalanmiller
              last edited by

              If all you did was change the port, how could it be using TLS? Unless you are turning TLS on, it's off.

              thanksajdotcomT 1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom @scottalanmiller
                last edited by

                @scottalanmiller I am going to have to look into that. I'm not sure how you'd go about doing that on a UT box...

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @thanksajdotcom
                  last edited by

                  @ajstringham said:

                  @scottalanmiller I am going to have to look into that. I'm not sure how you'd go about doing that on a UT box...

                  Last I knew, it wasn't supported.

                  thanksajdotcomT 1 Reply Last reply Reply Quote 0
                  • thanksajdotcomT
                    thanksajdotcom @scottalanmiller
                    last edited by

                    @scottalanmiller And that's what everyone is saying. I'm getting different stories from higher ups though. They say it works with UT's O365 but they are using some sort of weird relay and I'm not sure what it is. Going to have to look into it some more.

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @thanksajdotcom
                      last edited by

                      @ajstringham said:

                      @scottalanmiller And that's what everyone is saying. I'm getting different stories from higher ups though. They say it works with UT's O365 but they are using some sort of weird relay and I'm not sure what it is. Going to have to look into it some more.

                      It's a relay, plain and simple. We know that that works. "Using a relay" is a term of "it's not supported." That means that you have to build a proxy email server that handles Office 365 on UT's behalf because UT doesn't support it. It's like how 12 year old's are "able to drive a car" meaning "they can be a passenger in a car that someone else drives."

                      thanksajdotcomT 1 Reply Last reply Reply Quote 1
                      • thanksajdotcomT
                        thanksajdotcom @scottalanmiller
                        last edited by

                        @scottalanmiller I'm aware. I've had it insisted to me that it works but a lot of installers are saying it doesn't. I'm pretty sure it doesn't but will try a couple more things to confirm before I go back and confirm it still doesn't.

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender
                          last edited by

                          What is it about companies making products that still don't natively support email over TLS? come on people it's security. SIGH!

                          thanksajdotcomT 1 Reply Last reply Reply Quote 2
                          • thanksajdotcomT
                            thanksajdotcom @Dashrender
                            last edited by

                            @Dashrender I know. It's silly.

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                            • art_of_shredA
                              art_of_shred
                              last edited by

                              I didn't see it here, but did anyone mention that updates to the Unitrends appliance will also reset the default port 25 for SMTP? If you use the work-around, you'll need to repeat it after every time you run updates.

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @thanksajdotcom
                                last edited by

                                @ajstringham said:

                                @scottalanmiller I'm aware. I've had it insisted to me that it works but a lot of installers are saying it doesn't. I'm pretty sure it doesn't but will try a couple more things to confirm before I go back and confirm it still doesn't.

                                "It works with a relay" is marketing for "it's not supported yet". You just have to learn to hear when someone says something that sounds positive on the surface but is actually a negative. They were telling you that it doesn't work.

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                                • scottalanmillerS
                                  scottalanmiller @art_of_shred
                                  last edited by

                                  @art_of_shred said:

                                  I didn't see it here, but did anyone mention that updates to the Unitrends appliance will also reset the default port 25 for SMTP? If you use the work-around, you'll need to repeat it after every time you run updates.

                                  You could use a script or a tool like cfEngine to override that. But it is extreme the degree to which it does not support Office 365. Far more than just lacking support. It actively breaks it. The OS itself supports it.

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                                  • art_of_shredA
                                    art_of_shred
                                    last edited by

                                    Bottom line is: create a gmail account and fwd it to your 365 account. Works all the time. Not a "correct practice" solution, but that's what there is.

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                                    • thanksajdotcomT
                                      thanksajdotcom
                                      last edited by

                                      @scottalanmiller I think your point about turning on TLS is valid. I need to see if there is a way to do that. These all seem like really easy things to just make easier. An input box on the settings page for SMTP that allows you to specify the port number and set TLS as enabled/disabled would not be that hard...

                                      DashrenderD 1 Reply Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @thanksajdotcom
                                        last edited by

                                        @ajstringham said:

                                        @scottalanmiller I think your point about turning on TLS is valid. I need to see if there is a way to do that. These all seem like really easy things to just make easier. An input box on the settings page for SMTP that allows you to specify the port number and set TLS as enabled/disabled would not be that hard...

                                        Really? You shouldn't have to enable it - it SHOULD be enabled by default to try it first - if it fails than go to non TLS. It's not like most mail servers aren't using TLS on a standard port (those that support it).

                                        thanksajdotcomT 1 Reply Last reply Reply Quote 0
                                        • thanksajdotcomT
                                          thanksajdotcom @Dashrender
                                          last edited by

                                          @Dashrender I am not sure about that but if it's on port 25 that would indicate to me it's off by default. FWIW

                                          DashrenderD 1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @thanksajdotcom
                                            last edited by

                                            @ajstringham said:

                                            @Dashrender I am not sure about that but if it's on port 25 that would indicate to me it's off by default. FWIW

                                            By your own discoveries and what @scottalanmiller has said - it does not appear the unitrends box even supports it at all. So I'm sure you're right - it's off because it's not there 😛

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