i want to record call of my cisco ip phones

scottalanmiller

i think there is some confusion here,
they are not calls inside of the office, they are calls coming from external PSTN network

So no one in your office receives a call? How will this software pick up traffic that doesn't come into your office?

scottalanmiller

@IT-ADMIN said:

let me explain, when someone call me from outside (PSTN network) the call hit the hosted IP PBX ** then forwarded to my voice gateway (the voice gateway connected to my switch) , the voice gateway port is configured to be a source SPAN port, which mean any traffic pass through this port will be sniffed by the recording server (destination SPAN port) **

So they ARE calls inside of your office. If there is a phone ringing on your network, if this product can work at all, every call must be either originating or terminating (or both) inside of your office. But a key purpose of hosted VoIP is to allow calls to and from anywhere, there is nothing making calls have to go through your office since the PBX is not in your office. This technology cannot record those calls. Only the PBX itself can record calls reliably.

IT-ADMIN

please check this website, it is about a software that can do the job, they mentioned both situation: local PBX and hosted PBX

http://www.miarec.com/knowledge/how-configure-port-mirroring-cisco-catalyst-2960-series#~hosted-pbx

IT-ADMIN

please Mr Scott give me your feedback regarding that website

IT-ADMIN

finally it work for me, but i still need some help because i still have some issues, in the current stage i can record all calls (outgoing and incoming)

the issue is : the outgoing calls are fully recorded but the incoming calls are one way recorded (the internal part which is recorded) for example if someone call us from outside only the voice of the employee which is recorded and the voice of the customer is not recorded,

the solution i implemented is setting up SPAN port, i made all port as SPAN source port except one port as destination port, i install oreka software in a windows machine and plug it into the destination port, then oreka capture the RTP streaming, decode it into wav files,

any help will be appreciated

scottalanmiller

It might be having a problem determining which streams belong to which calls.

IT-ADMIN

@scottalanmiller do you mean by below = belong ???

@IT-ADMIN yes he did.

scottalanmiller

Sorry, belong.

IT-ADMIN

Ok, the Call recording is ready now, everything work just fine,
thank you all

scottalanmiller

Good, glad to hear that it is working.

Reid Cooper

So which product did you end up using in the end?