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    i want to record call of my cisco ip phones

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    • IT-ADMINI
      IT-ADMIN @scottalanmiller
      last edited by

      @scottalanmiller said:

      @IT-ADMIN Interesting approach. Seems very complex but should work, I think. This doesn't handle calls made from outside of the office though.

      No Mr Scott, on the contrary, this will handle only calls coming from outside of the office because the SPAN source port is the voip gateway, and all incoming call from outside PSTN network pass through this port which mean that the destination SPAN port (voice sniffer) will capture all traffic from this source port,
      if i want to record calls within my LAN i should set all voice VLAN ports as SPAN ports,

      this what i understand so far, if i'm wrong please correct me

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @IT-ADMIN
        last edited by

        @IT-ADMIN said:

        @scottalanmiller said:

        @IT-ADMIN Interesting approach. Seems very complex but should work, I think. This doesn't handle calls made from outside of the office though.

        No Mr Scott, on the contrary, this will handle only calls coming from outside of the office because the SPAN source port is the voip gateway, and all incoming call from outside PSTN network pass through this port which mean that the destination SPAN port (voice sniffer) will capture all traffic from this source port,
        if i want to record calls within my LAN i should set all voice VLAN ports as SPAN ports,

        this what i understand so far, if i'm wrong please correct me

        Those are still calls "inside of the office." What about the calls made from people at home? That's part of the point of hosted PBX... so you aren't tied to the office anymore for calls.

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        • IT-ADMINI
          IT-ADMIN
          last edited by IT-ADMIN

          i think there is some confusion here,
          they are not calls inside of the office, they are calls coming from external PSTN network
          let me explain, when someone call me from outside (PSTN network) the call hit the hosted IP PBX then forwarded to my voice gateway (the voice gateway connected to my switch) , the voice gateway port is configured to be a source SPAN port, which mean any traffic pass through this port will be sniffed by the recording server (destination SPAN port)

          ![MiaRec_IPPhones_without_PBX.JPG](uploading 100%)

          scottalanmillerS 2 Replies Last reply Reply Quote 0
          • IT-ADMINI
            IT-ADMIN
            last edited by

            This post is deleted!
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            • scottalanmillerS
              scottalanmiller @IT-ADMIN
              last edited by

              @IT-ADMIN said:

              i think there is some confusion here,
              they are not calls inside of the office, they are calls coming from external PSTN network

              So no one in your office receives a call? How will this software pick up traffic that doesn't come into your office?

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              • scottalanmillerS
                scottalanmiller @IT-ADMIN
                last edited by

                @IT-ADMIN said:

                let me explain, when someone call me from outside (PSTN network) the call hit the hosted IP PBX ** then forwarded to my voice gateway (the voice gateway connected to my switch) , the voice gateway port is configured to be a source SPAN port, which mean any traffic pass through this port will be sniffed by the recording server (destination SPAN port) **

                So they ARE calls inside of your office. If there is a phone ringing on your network, if this product can work at all, every call must be either originating or terminating (or both) inside of your office. But a key purpose of hosted VoIP is to allow calls to and from anywhere, there is nothing making calls have to go through your office since the PBX is not in your office. This technology cannot record those calls. Only the PBX itself can record calls reliably.

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                • IT-ADMINI
                  IT-ADMIN
                  last edited by

                  please check this website, it is about a software that can do the job, they mentioned both situation: local PBX and hosted PBX

                  http://www.miarec.com/knowledge/how-configure-port-mirroring-cisco-catalyst-2960-series#~hosted-pbx

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                  • IT-ADMINI
                    IT-ADMIN
                    last edited by

                    please Mr Scott give me your feedback regarding that website

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                    • IT-ADMINI
                      IT-ADMIN
                      last edited by

                      finally it work for me, but i still need some help because i still have some issues, in the current stage i can record all calls (outgoing and incoming)

                      the issue is : the outgoing calls are fully recorded but the incoming calls are one way recorded (the internal part which is recorded) for example if someone call us from outside only the voice of the employee which is recorded and the voice of the customer is not recorded,

                      the solution i implemented is setting up SPAN port, i made all port as SPAN source port except one port as destination port, i install oreka software in a windows machine and plug it into the destination port, then oreka capture the RTP streaming, decode it into wav files,

                      any help will be appreciated

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                      • scottalanmillerS
                        scottalanmiller
                        last edited by scottalanmiller

                        It might be having a problem determining which streams belong to which calls.

                        IT-ADMINI 1 Reply Last reply Reply Quote 0
                        • IT-ADMINI
                          IT-ADMIN @scottalanmiller
                          last edited by

                          @scottalanmiller do you mean by below = belong ???

                          ? 1 Reply Last reply Reply Quote 0
                          • ?
                            A Former User @IT-ADMIN
                            last edited by

                            @IT-ADMIN yes he did.

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Sorry, belong.

                              1 Reply Last reply Reply Quote 0
                              • IT-ADMINI
                                IT-ADMIN
                                last edited by

                                Ok, the Call recording is ready now, everything work just fine,
                                thank you all

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                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  Good, glad to hear that it is working.

                                  1 Reply Last reply Reply Quote 0
                                  • Reid CooperR
                                    Reid Cooper
                                    last edited by

                                    So which product did you end up using in the end?

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