the missing VoIP, the ERP and the solution in search of a problem
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@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@marcinozga said in the missing VoIP, the ERP and the solution in search of a problem:
Use this as an opportunity to learn some new stuff.
impossible: the PBX is fully operated by the supplier. period. the only interesting thing was to understand how to not nuke a plant while introducing VoIP tech in it.
Then it's just an opportunity to chill and enjoy having telephony off of your plate
not the way I do things. usually I try to plan them. and I also tend to fail miserably. but at least I try to make a plan not buy a solution and then create a problem to apply it!
You do things wrong it's not your job. Your job is to do what the business says. Or if you're an actual decision maker your job is to make a decision if it's good for the business not how you do it in quotes
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@JaredBusch said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@marcinozga said in the missing VoIP, the ERP and the solution in search of a problem:
Use this as an opportunity to learn some new stuff.
impossible: the PBX is fully operated by the supplier. period. the only interesting thing was to understand how to not nuke a plant while introducing VoIP tech in it.
Then it's just an opportunity to chill and enjoy having telephony off of your plate
not the way I do things. usually I try to plan them. and I also tend to fail miserably. but at least I try to make a plan not buy a solution and then create a problem to apply it!
You do things wrong it's not your job. Your job is to do what the business says. Or if you're an actual decision maker your job is to make a decision if it's good for the business not how you do it in quotes
that's the point: I'm used to take decisions or at least being consulted before. not to be thrown into other's wrong decisions - against my advice - and then being asked to solve the problem. I'm employed here I'm asked to evaluate tech and solutions, but then I'm simply discarded if the toy is soooo cute!
also I'm asked to solve by simply paying someone else to actually solve it. I'm now just a proxy for "automatic" problem solving. this is also why I want to leave but this is another story. -
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@JaredBusch said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@marcinozga said in the missing VoIP, the ERP and the solution in search of a problem:
Use this as an opportunity to learn some new stuff.
impossible: the PBX is fully operated by the supplier. period. the only interesting thing was to understand how to not nuke a plant while introducing VoIP tech in it.
Then it's just an opportunity to chill and enjoy having telephony off of your plate
not the way I do things. usually I try to plan them. and I also tend to fail miserably. but at least I try to make a plan not buy a solution and then create a problem to apply it!
You do things wrong it's not your job. Your job is to do what the business says. Or if you're an actual decision maker your job is to make a decision if it's good for the business not how you do it in quotes
that's the point: I'm used to take decisions or at least being consulted before. not to be thrown into other's wrong decisions - against my advice - and then being asked to solve the problem. also simply by paying someone else to actually solve it. I'm now just a proxy for "automatic" problem solving. this is also why I want to leave but this is another story.
They've moved you from the IT to the IT Buyer position.
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@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@JaredBusch said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@marcinozga said in the missing VoIP, the ERP and the solution in search of a problem:
Use this as an opportunity to learn some new stuff.
impossible: the PBX is fully operated by the supplier. period. the only interesting thing was to understand how to not nuke a plant while introducing VoIP tech in it.
Then it's just an opportunity to chill and enjoy having telephony off of your plate
not the way I do things. usually I try to plan them. and I also tend to fail miserably. but at least I try to make a plan not buy a solution and then create a problem to apply it!
You do things wrong it's not your job. Your job is to do what the business says. Or if you're an actual decision maker your job is to make a decision if it's good for the business not how you do it in quotes
that's the point: I'm used to take decisions or at least being consulted before. not to be thrown into other's wrong decisions - against my advice - and then being asked to solve the problem. also simply by paying someone else to actually solve it. I'm now just a proxy for "automatic" problem solving. this is also why I want to leave but this is another story.
They've moved you from the IT to the IT Buyer position.
well consider the situation they moved me to the magic wand position
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btw asterisk aware guys say that probably I can daisy chain this thing with my PBX as Aastra supports SIP trunks.
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@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@JaredBusch said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@marcinozga said in the missing VoIP, the ERP and the solution in search of a problem:
Use this as an opportunity to learn some new stuff.
impossible: the PBX is fully operated by the supplier. period. the only interesting thing was to understand how to not nuke a plant while introducing VoIP tech in it.
Then it's just an opportunity to chill and enjoy having telephony off of your plate
not the way I do things. usually I try to plan them. and I also tend to fail miserably. but at least I try to make a plan not buy a solution and then create a problem to apply it!
You do things wrong it's not your job. Your job is to do what the business says. Or if you're an actual decision maker your job is to make a decision if it's good for the business not how you do it in quotes
that's the point: I'm used to take decisions or at least being consulted before. not to be thrown into other's wrong decisions - against my advice - and then being asked to solve the problem. also simply by paying someone else to actually solve it. I'm now just a proxy for "automatic" problem solving. this is also why I want to leave but this is another story.
They've moved you from the IT to the IT Buyer position.
well consider the situation they moved me to the magic wound position
Magic wound? not a phrase that I know.
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@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
btw asterisk aware guys say that probably I can daisy chain this thing with my PBX as Aastra supports SIP trunks.
Likely. But why, seems overly complex.
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@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@JaredBusch said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@marcinozga said in the missing VoIP, the ERP and the solution in search of a problem:
Use this as an opportunity to learn some new stuff.
impossible: the PBX is fully operated by the supplier. period. the only interesting thing was to understand how to not nuke a plant while introducing VoIP tech in it.
Then it's just an opportunity to chill and enjoy having telephony off of your plate
not the way I do things. usually I try to plan them. and I also tend to fail miserably. but at least I try to make a plan not buy a solution and then create a problem to apply it!
You do things wrong it's not your job. Your job is to do what the business says. Or if you're an actual decision maker your job is to make a decision if it's good for the business not how you do it in quotes
that's the point: I'm used to take decisions or at least being consulted before. not to be thrown into other's wrong decisions - against my advice - and then being asked to solve the problem. also simply by paying someone else to actually solve it. I'm now just a proxy for "automatic" problem solving. this is also why I want to leave but this is another story.
They've moved you from the IT to the IT Buyer position.
just to dirft a bit again. In the past a previous employer asked me to move to the managing director position of a small 3d printer and 3d scanning facility. I refused, they insisted, I accepted.
But I'm not used to say people to solve problems I ignore. I'm used to study and understand problems. I said goodbye my friends (they were and still are friends)current employer moved me in a similar position. now there is someone who says:
"what do you think"
me: "not easy need deeper understanding"
he: "you are boring, I want it and I'll buy it"
me: "hallo we have an (expected) issue)"
he: "solve it"your comment is the right one: "wow just... wow"
Still I want to understand how to do it the right way (TM) *.
- of course this is right as always in first aproximation. only experience leads you to the real right way.
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@scottalanmiller said in the missing VoIP, the ERP and the solution in search of a problem:
@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
btw asterisk aware guys say that probably I can daisy chain this thing with my PBX as Aastra supports SIP trunks.
Likely. But why, seems overly complex.
easy: we have an ERP vendor which will manage my PBX. If and when the company will leave the ERP either they will keep an ERP consulting firm managing their PBX or they will have to ditch the PBX. forward-looking approach for sure...
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@scottalanmiller fixed: magic wand (ok googling lead to some sexy shop toy but don't be fooled)
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@matteo-nunziati said in the missing VoIP, the ERP and the solution in search of a problem:
@scottalanmiller fixed: magic wand (ok googling lead to some sexy shop toy but don't be fooled)
OH! Now that I understand.
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I read this a couple times and I am lost what you are trying to do... sorry if I am being dense.. It sounds to me that you want to integrate into your ERP with your pbx, but you bought a phone system 6 months ago that is not compatible so you need to somehow do a tie line to a newer VoIP system that is compatible? Am I surmising that correctly?
If this is the case (sorry if you answered this) what brand phone system did you buy 6 months ago.. and what brand phone system are they saying you need to integrate to their ERP and what is the maker of the ERP software? Also are you saying you only need this integration with 15 users?
I can assist with this kind of thing but need more details.
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@TeleFox we have a quite old (few years) PBX which has been used in the years adding new and new phone lines with the company expansion. last batch of additions was 6 months ago: 5 new seats with new phones and headsets. PBX is Aastra with proprietary digital phones.
the company bought a new erp last december, against my advice they also buyed a generic "VoIP-ERP integration package". we are now implementing the ERP and the sysadmin at the ERP consulting firm pointed out to me that the package actually is a proprietary VoIP PBX based on asterisk.
the solution involves something around 10 or 15 people (depending on the layout of the customer care dept), company has somethin like 40 phones bwteen DECT and digital deskphones.so we can:
- throw away the new asterisk PBX (wasted 4k€), sorry 15 people
- throw away current Aastra PBX , redoing a lot of cabling and rebuying the entire equipement for 40 between wirede and DECT phones
- try to integrate the 2, especially considering than it is right to isolate the ERP asterisk thing as you would not to depend on an erp for your phone system (ok, redo VoIP wiring and equipement if you want but choose a different strategy!)
now both current PBX managing firm and the carrier have found a number potential solutions (basically a sip trunk between the 2 PBXes).
hope this clarifies!
