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    Troubleshooting SIP connection to Remote PBX

    IT Discussion
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    • WrCombsW
      WrCombs
      last edited by

      I used the Ip address : 162.209.2.96 (as host)
      username is your extension (just the number)
      password is your secret
      Name the account "NTG"

      RomoR 1 Reply Last reply Reply Quote 0
      • RomoR
        Romo @WrCombs
        last edited by

        @WrCombs yes apparently it should be quite easy, but it still doesn´t register.

        0_1470451938265_softphone_config.png

        WrCombsW 1 Reply Last reply Reply Quote 0
        • WrCombsW
          WrCombs @Romo
          last edited by

          @Romo said in Troubleshooting SIP connection to Remote PBX:

          @WrCombs yes apparently it should be quite easy, but it still doesn´t register.

          0_1470451938265_softphone_config.png

          I had a hard time with it too..

          All of that looks correct...

          Manual config right? ..

          Show the Error screen?

          1 Reply Last reply Reply Quote 0
          • RomoR
            Romo
            last edited by

            0_1470452160453_Screenshot-Accounts.png

            1 Reply Last reply Reply Quote 0
            • RomoR
              Romo
              last edited by

              I tried connecting with another extension number expecting a diferent error since I don't know the actual secter, but I still get 408.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                Try now, your IP range was blocked.

                RomoR 1 Reply Last reply Reply Quote 1
                • RomoR
                  Romo @scottalanmiller
                  last edited by

                  @scottalanmiller Still getting a 408

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @Romo
                    last edited by

                    @Romo said in Troubleshooting SIP connection to Remote PBX:

                    @scottalanmiller Still getting a 408

                    I full rebooted the firewall to be sure.

                    RomoR 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      Can you ping the IP address?

                      1 Reply Last reply Reply Quote 0
                      • RomoR
                        Romo @scottalanmiller
                        last edited by

                        @scottalanmiller Finally registered thank you

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Romo
                          last edited by

                          @Romo said in Troubleshooting SIP connection to Remote PBX:

                          @scottalanmiller Finally registered thank you

                          Woot! I wonder why the reload failed but the restart worked. Hmm...

                          1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            Now @Romo and @WrCombs can call each other when they are bored and can't find me.

                            WrCombsW 1 Reply Last reply Reply Quote 2
                            • WrCombsW
                              WrCombs @scottalanmiller
                              last edited by

                              @scottalanmiller said in Troubleshooting SIP connection to Remote PBX:

                              Now @Romo and @WrCombs can call each other when they are bored and can't find me.

                              yeah! we can work through this stuff!

                              1 Reply Last reply Reply Quote 0
                              • RomoR
                                Romo
                                last edited by

                                Only my android phone with Zoiper registers this is very strange. Can't get the softphone in my laptop to register

                                1 Reply Last reply Reply Quote 0
                                • RomoR
                                  Romo
                                  last edited by

                                  Never mind it is now working properly = )

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    I use Linphone on iOS. It works great while it is on screen. Doesn't stay registered when it loses focus, though.

                                    RomoR 1 Reply Last reply Reply Quote 0
                                    • RomoR
                                      Romo @scottalanmiller
                                      last edited by

                                      @scottalanmiller Doesn't it do that because iOS doesnt allow any UDP connection in the background? Wouldn't TCP work better in mobiles in order to save battery as well?

                                      scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @Romo
                                        last edited by

                                        @Romo said in Troubleshooting SIP connection to Remote PBX:

                                        @scottalanmiller Doesn't it do that because iOS doesnt allow any UDP connection in the background? Wouldn't TCP work better in mobiles in order to save battery as well?

                                        I've not tested that, I'll check!

                                        1 Reply Last reply Reply Quote 1
                                        • JaredBuschJ
                                          JaredBusch @Romo
                                          last edited by

                                          @Romo said in Troubleshooting SIP connection to Remote PBX:

                                          @scottalanmiller Doesn't it do that because iOS doesnt allow any UDP connection in the background? Wouldn't TCP work better in mobiles in order to save battery as well?

                                          ZoIPer has an OMFG kill my battery setting to force it to keep registration in the background.

                                          coliverC 1 Reply Last reply Reply Quote 0
                                          • coliverC
                                            coliver @JaredBusch
                                            last edited by

                                            @JaredBusch said in Troubleshooting SIP connection to Remote PBX:

                                            @Romo said in Troubleshooting SIP connection to Remote PBX:

                                            @scottalanmiller Doesn't it do that because iOS doesnt allow any UDP connection in the background? Wouldn't TCP work better in mobiles in order to save battery as well?

                                            ZoIPer has an OMFG kill my battery setting to force it to keep registration in the background.

                                            Which is a good idea to turn off... That thing will eat through your battery in a few hours.

                                            JaredBuschJ 1 Reply Last reply Reply Quote 0
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