HelpDesk Ticketing System
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I tried installing it on Ubuntu and ran into some issues. The installation is very complicated. I have never dealt with ruby before.
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@scottalanmiller Yea for sure, but in my case that is basically what how we use spiceworks helpdesk. I added in the helpdesk customization to at least be able to see open/closed/unassigned at a glance.
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It's not screen efficient at all. Looks nice in pictures, but attempting to use it even one response on Danielle's 28" monitors and the first response doesn't fit onto the screen!
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Spiceworks doesn't seem any better in screen efficiency, i have to scroll every time just to see the ticket after clicking on one.
The support pipeline can be made smaller to recover some screen real estate. Also looks like the "This is a demo of Helpy" message is taking up a lot of space, which wont be in the actual deployments. Overall i think i like the layout better than spiceworks.
Unfortunately spiceworks is the only help desk that i have actual real world experience, i'm sure that are superior products out there that i just haven't been exposed to.
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@tiagom said in HelpDesk Ticketing System:
Spiceworks doesn't seem any better in screen efficiency, i have to scroll every time just to see the ticket after clicking on one.
That's a key reason that we want to move away from it.
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@tiagom said in HelpDesk Ticketing System:
Unfortunately spiceworks is the only help desk that i have actual real world experience, i'm sure that are superior products out there that i just haven't been exposed to.
No one seems to have anything that is actually all that good.
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I LOVE salesforce and yes it can be used and has pieces for a helpdesk system. I wish we could afford that but holy jeez that can't be justified at all.
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It is a constant conversation here about building a Helpdesk system cause nothing really works great.
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I'd be willing to take a stab at it. I've already got a dev environment set up and started putting one together...
Once I get some input forms on it, I'll need some bogus data... or some folks to input bogus data for testing purposes.
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@scottalanmiller said in HelpDesk Ticketing System:
@tiagom said in HelpDesk Ticketing System:
Unfortunately spiceworks is the only help desk that i have actual real world experience, i'm sure that are superior products out there that i just haven't been exposed to.
No one seems to have anything that is actually all that good.
Apart from the guys over at enchant.com
Have you taken a look at their enviroment yet?
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That is what kept us away from salesforce desk as well. Pricing is steep, but inline with the rest of their products.
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Also looks like you can spin up a free instance of helpy on heroku using https://heroku.com/deploy found in the readme.md.
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@tiagom said in HelpDesk Ticketing System:
Also looks like you can spin up a free instance of helpy on heroku using https://heroku.com/deploy found in the readme.md.
Heroku is great as a PaaS player.
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@scottalanmiller said in HelpDesk Ticketing System:
@tiagom said in HelpDesk Ticketing System:
@scottalanmiller What are the odds, they have their own scott miller.
We are everywhere.
At least you're not as common as Mary Miller. Eich, the headaches trying to pin down which Mary Miller you're dealing with.
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I'd really like to see a tutorial on setting this up. I ran into issues on both centos and ubuntu.
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@IRJ said in HelpDesk Ticketing System:
I'd really like to see a tutorial on setting this up. I ran into issues on both centos and ubuntu.
I might be able to tackle that. Maybe. If my laptop gets fixed.
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@travisdh1 said in HelpDesk Ticketing System:
@scottalanmiller said in HelpDesk Ticketing System:
@tiagom said in HelpDesk Ticketing System:
@scottalanmiller What are the odds, they have their own scott miller.
We are everywhere.
At least you're not as common as Mary Miller. Eich, the headaches trying to pin down which Mary Miller you're dealing with.
Common enough that I always use my middle name. My dad was one of 35 Thomas Millers where he worked. My name is common enough that I've been forced to call myself Alan at jobs before.
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Why not build a ticketing system?
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What about the options mentioned in this article?
