HelpDesk Ticketing System
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@Minion-Queen said in HelpDesk Ticketing System:
@dafyre said in HelpDesk Ticketing System:
Have you looked for Helpdesk tools that integrate with Sharepoint? I assume that NTG has access to a MS Sharepoint setup with O365...
We have had one in the past and it is a consideration now. Honestly we are looking to build our own there are very few GREAT tools for MSPs/ITSP's it's about time someone did something about that.
What would the differences be for a tool done for MSPs / ITSPs vs a standard hepdesk tool?
I've been toying with creating my own for a while, lol.
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@Breffni-Potter said in HelpDesk Ticketing System:
@JaredBusch said
It looks nice, but $15/user/month is higher than I want to pay for a helpdesk. That is more than full Office 365 SMB plans.
But you are comparing apples to oranges. I can't find any ticketing systems cheaper than that which afford all the features it does, unless you know of one I've not seen yet?
It definitely looks like a nice platform. I think my problem is that all of those features you are after, I am not. Thus changing the value for me compared to you.
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@Breffni-Potter said in HelpDesk Ticketing System:
@scottalanmiller said in HelpDesk Ticketing System:
@Minion-Queen said in HelpDesk Ticketing System:
Yeah same here that gets expensive fast here when I figure in full timers, interns, contractors etc.
That's the killer. The moment that you have any staff that are not 100% full time or are not purely revenue generating those pay per user tools become either extremely expensive or very useless as people get cut off from the ticketing system and it doesn't do what it is supposed to do.
But surely 365 has a similar problem? if you want to hand out email addresses, how do you handle that?
Those are only $4, though. Not $15. And email is very usable for nearly everyone. It's very rarely that we don't want email and that people won't use it regularly. But a ticketing system might be something that someone only uses a few minutes a month, rather than all the time. So $15 for nearly useless vs. $4 for very useful is a big deal.
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@scottalanmiller said
So $15 for nearly useless vs. $4 for very useful is a big deal.
Well....we can always ask them what their solution is to that. Nothing is hurt by asking.
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Anybody ever heard of Helpy? It looks pretty nice and it's opensource
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Here is the live demo
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I will have to check that one out
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@IRJ said in HelpDesk Ticketing System:
Anybody ever heard of Helpy? It looks pretty nice and it's opensource
New to me.
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@IRJ said in HelpDesk Ticketing System:
Here is the live demo
I really like the support pipeline at the top and the color coded status.
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It's open source, too!!
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Beat me to it, its being actively developed. Last commit was two days ago.
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@scottalanmiller What are the odds, they have their own scott miller.
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Hosted is very cheap, too.
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@tiagom said in HelpDesk Ticketing System:
@scottalanmiller What are the odds, they have their own scott miller.
We are everywhere.
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@tiagom said in HelpDesk Ticketing System:
@IRJ said in HelpDesk Ticketing System:
Here is the live demo
I really like the support pipeline at the top and the color coded status.
What are the demo login details?
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@scottalanmiller Username: [email protected] / Password: 12345678
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@tiagom said in HelpDesk Ticketing System:
@scottalanmiller Username: [email protected] / Password: 12345678
Thanks. So first look says that it is a very simplistic system. Basically like a private chat. Probably pretty functional, but very basic.
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I tried installing it on Ubuntu and ran into some issues. The installation is very complicated. I have never dealt with ruby before.
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@scottalanmiller Yea for sure, but in my case that is basically what how we use spiceworks helpdesk. I added in the helpdesk customization to at least be able to see open/closed/unassigned at a glance.
