@JaredBusch said in Vitelity: billing issue?:

@FATeknollogee said in Vitelity: billing issue?:

Account was suspended (aka locked). Since it happened at 2AM, impact was minimal.

Wow, there should be some kind of fraud check that should kick in before an account gets auto suspended for somehow getting $16 in charges in less than 24 hours.

Major failure.

That's what I would think. Like a human looking at it, at least.

This is just for their web API. Not directly related to calls.

@Jason said:

@scottalanmiller said:

Does it ever run well?

Does it run on Cloud@Cost?

It might be installed there, but it doesn't run there. 😉

Dadum tis.

@FiyaFly said:

Well, they send the notification as though they are getting a channel unavailable response from the PBX. I'm looking to call them tomorrow but wanted to see if anyone had seen this before. I do not think it is the PBX either.

Everything about this screams "hiccup in Vitelity" but of course, they'll pass it off as a PBX problem unless you can prove definitively otherwise.