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    CloudatCon aka CloudatCost

    Scheduled Pinned Locked Moved IT Discussion
    cloudatconcloudprocloudatcostfibernetics
    175 Posts 18 Posters 80.0k Views
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    • scottalanmillerS
      scottalanmiller
      last edited by

      I've noticed that all of their participation has ended. They kept talking big about wanting to be in the community. But the moment an issue arises they run away completely.

      1 Reply Last reply Reply Quote 1
      • DanpD
        Danp
        last edited by

        IMO, their participation was sporadic even when the wheels weren't falling off.

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @Danp
          last edited by

          @Danp said:

          IMO, their participation was sporadic even when the wheels weren't falling off.

          They were doing okay for the first few weeks. But the wheels started falling off really soon with that first major outage and no ability to answer questions about why it happened. They gave some lame excuses about getting the right resources and never answering as to why they didn't have network redundancy and never really participated again.

          ? 1 Reply Last reply Reply Quote 0
          • ?
            A Former User @scottalanmiller
            last edited by

            @scottalanmiller said:

            @Danp said:

            IMO, their participation was sporadic even when the wheels weren't falling off.

            They were doing okay for the first few weeks. But the wheels started falling off really soon with that first major outage and no ability to answer questions about why it happened. They gave some lame excuses about getting the right resources and never answering as to why they didn't have network redundancy and never really participated again.

            I think that was the issues they wanted to avoid answering them.

            1 Reply Last reply Reply Quote 1
            • DanpD
              Danp
              last edited by

              Well, they've deleted my account on their site, which I'm hoping also clears up the outstanding invoices since that is what they were tied to.

              Not surprising, but they still haven't deleted my Panel account.

              scottalanmillerS ? 2 Replies Last reply Reply Quote 1
              • scottalanmillerS
                scottalanmiller @Danp
                last edited by

                @Danp small steps. They are probably pretty overwhelmed.

                1 Reply Last reply Reply Quote 0
                • ?
                  A Former User @Danp
                  last edited by

                  @Danp why does it matter? There is nothing they can do about it. Charge backs are a legal right.

                  DanpD 1 Reply Last reply Reply Quote 0
                  • handsofqwertyH
                    handsofqwerty
                    last edited by

                    Paypal said they requested to hear back from CloutatCost by the 18th and it's now the 19th. Still no updates on my claims. Any way I can proceed from here?

                    DanpD scottalanmillerS 2 Replies Last reply Reply Quote 0
                    • DanpD
                      Danp @A Former User
                      last edited by

                      @thecreativeone91 It matters because I want them to just "go away" and not become that pesky mosquito buzzing around and pestering me about payment for two outstanding invoices. 👌

                      1 Reply Last reply Reply Quote 0
                      • DanpD
                        Danp @handsofqwerty
                        last edited by

                        @handsofqwerty Give it a little more time and you will likely get you refund from PP.

                        1 Reply Last reply Reply Quote 1
                        • scottalanmillerS
                          scottalanmiller @handsofqwerty
                          last edited by

                          @handsofqwerty said:

                          Paypal said they requested to hear back from CloutatCost by the 18th and it's now the 19th. Still no updates on my claims. Any way I can proceed from here?

                          That would be a question for Paypal.

                          handsofqwertyH 1 Reply Last reply Reply Quote 0
                          • handsofqwertyH
                            handsofqwerty @scottalanmiller
                            last edited by

                            @scottalanmiller said:

                            @handsofqwerty said:

                            Paypal said they requested to hear back from CloutatCost by the 18th and it's now the 19th. Still no updates on my claims. Any way I can proceed from here?

                            That would be a question for Paypal.

                            I can't find a way to reach out to them though.

                            1 Reply Last reply Reply Quote 0
                            • DanpD
                              Danp
                              last edited by

                              Have you checked the status of your claim in the Resolution Center?

                              handsofqwertyH 1 Reply Last reply Reply Quote 0
                              • handsofqwertyH
                                handsofqwerty @Danp
                                last edited by

                                @Danp said:

                                Have you checked the status of your claim in the Resolution Center?

                                Yup, and I see no way to escalate it or contact PayPal.

                                ? 1 Reply Last reply Reply Quote 0
                                • ?
                                  A Former User @handsofqwerty
                                  last edited by

                                  @handsofqwerty said:

                                  @Danp said:

                                  Have you checked the status of your claim in the Resolution Center?

                                  Yup, and I see no way to escalate it or contact PayPal.

                                  https://www.paypal.com/cgi-bin/webscr?cmd=_contact-phone

                                  https://www.paypal.com/us/cgi-bin/webscr?cmd=_contact-general

                                  handsofqwertyH 1 Reply Last reply Reply Quote 0
                                  • handsofqwertyH
                                    handsofqwerty @A Former User
                                    last edited by

                                    @thecreativeone91 said:

                                    @handsofqwerty said:

                                    @Danp said:

                                    Have you checked the status of your claim in the Resolution Center?

                                    Yup, and I see no way to escalate it or contact PayPal.

                                    https://www.paypal.com/cgi-bin/webscr?cmd=_contact-phone

                                    https://www.paypal.com/us/cgi-bin/webscr?cmd=_contact-general

                                    Thank you.

                                    DanpD 1 Reply Last reply Reply Quote 0
                                    • DanpD
                                      Danp @handsofqwerty
                                      last edited by

                                      @handsofqwerty Any update on your refund?

                                      1 Reply Last reply Reply Quote 0
                                      • Deleted74295D
                                        Deleted74295 Banned
                                        last edited by

                                        I got my refund no issue after the claim date. It's up to Paypal.

                                        Maybe cloudatcost PayPal balance is out of cash? So now PayPal are chasing them for a debt 🙂

                                        ? 1 Reply Last reply Reply Quote 0
                                        • ?
                                          A Former User @Deleted74295
                                          last edited by

                                          @Breffni-Potter said:

                                          I got my refund no issue after the claim date. It's up to Paypal.

                                          Maybe cloudatcost PayPal balance is out of cash? So now PayPal are chasing them for a debt 🙂

                                          It doesn't matter if it's out of cash they just put negative balance on your account.

                                          1 Reply Last reply Reply Quote 0
                                          • Deleted74295D
                                            Deleted74295 Banned
                                            last edited by Deleted74295

                                            @thecreativeone91 said:

                                            It doesn't matter if it's out of cash they just put negative balance on your account.

                                            Surely there comes a point when they pull the plug, especially with the number of refund requests C@C have been getting.

                                            ? 1 Reply Last reply Reply Quote 0
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