Panda AV is having a bad day
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I got bit by this - I'm almost more sad I didn't get to bring this to group
We got hit with this at 7:45 this morning. Of course at first we weren't sure what was wrong (but looking at the streams of emails coming in from out AV some of them claiming files in the AV folder were bad made me think the AV was suddenly broken).
I started a mad dash at first thinking I should tell everyone to shut down their computers, but quickly rethought about that and instead just told everyone 80+ people to just walk away - stop using your computers (in retrospect I should have told them to get off the network too). I was running under the assumption that a bad DAT has been pushed (felt awesome to be right) and I grabbed a stack of unused laptops and started booting them up, disconnecting from the internet as soon as possible (disable wireless) and then proceeded to uninstall the AV. This worked! I was in business with machines that didn't seem to have the issue. We handed these machines around to get key areas access to our main applications. This surprisingly took a long time, finally around 11:30 we received notice via email (I called support and left a voicemail since they didn't answer - and still now 12 hours later still no call back) that they were aware of the problem, had pulled the bad DAT and were researching solutions to the affected machines.around 12:30 I was able to start checking all of the computers around the office and found that we only had 15 machines that actually had downloaded the update and need to be fixed. As of now I'm still waiting on the aforementioned fix.
Damn it's been one hell of a day!
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Well done @Dashrender !
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Good day to move to Webroot!
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@Dashrender said:
@scottalanmiller said:
Good day to move to Webroot!
We just renewed for one year
See this post
http://mangolassi.it/topic/4245/panda-av-is-having-a-bad-day/11#
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@scottalanmiller said:
Good day to move to Webroot!
LOVE WEBROOT! Doing some stuff under their Ambassador program soon!
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i'm sure webroot is good. i'm liking vipre w/ gfi or maxfocus or whatever it's called this month.
sorry dash
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@Hubtech did you know they are replacing Vipre with Bit Defender?
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Yeah, GFI and Vipre split ways. Very odd.
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GFI is now so weird they have made so many changes to what they are using, who they partner with. It's so hard to stay on top of things with them.
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@Minion-Queen said:
GFI is now so weird they have made so many changes to what they are using, who they partner with. It's so hard to stay on top of things with them.
It makes them seem unstable to me..
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Day 2 of this crap. Taking a moment to clear my head - 15 machine were damaged by this of 110. All things considered not bad... I've fixed 6 so far..
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@thanksajdotcom said:
If the solution to a problem is "don't reboot", that's a pretty sad solution.
This is counter to everything that we in IT stand for. Not being able to reboot would make me twitchy.
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@Rob-Dunn said:
@thanksajdotcom said:
If the solution to a problem is "don't reboot", that's a pretty sad solution.
This is counter to everything that we in IT stand for. Not being able to reboot would make me twitchy.
Ditto that!
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@Rob-Dunn said:
@thanksajdotcom said:
If the solution to a problem is "don't reboot", that's a pretty sad solution.
This is counter to everything that we in IT stand for. Not being able to reboot would make me twitchy.
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@Dashrender said:
Day 2 of this crap. Taking a moment to clear my head - 15 machine were damaged by this of 110. All things considered not bad... I've fixed 6 so far..
Are they refunding part of the subscriptions for this big of a mess? I would hope so.
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Yeah, teh damage was far greater than the value of the subscription!
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@thecreativeone91 said:
@Dashrender said:
Day 2 of this crap. Taking a moment to clear my head - 15 machine were damaged by this of 110. All things considered not bad... I've fixed 6 so far..
Are they refunding part of the subscriptions for this big of a mess? I would hope so.
We haven't gotten that far yet.
And @scottalanmiller is right, the cost of my repairs is definitely higher than the purchase price of the 1 year subscription.
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oh for sure. let's see. dash is worth about 1200/hr....10PCs take 2.5 days....frustration multiplier of x10 and of course loss of business/billing/time/etc i'd say that panda is in on the hook for about 23.883billzones just for Dashy
