What Are You Doing Right Now
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@scottalanmiller said in What Are You Doing Right Now:
Just got back from the beach. A friend's dog was just hit by a truck and I'm coordinating getting him to a hospital.
You had time to stop and post to ML?
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Having morning coffee. So much work to do today.
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Grabbing a quick coffee then heading to hopefully get a new car.
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@RojoLoco said in What Are You Doing Right Now:
Grabbing a quick coffee then heading to hopefully get a new car.
nice, good luck. What are you getting?
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Monday for me - got on the computer about an hour ago coffee and tickets.. lots of tickets. but I learned how to setup a voicemail in 8x8 phone systems today so far, so that was cool
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@scottalanmiller said in What Are You Doing Right Now:
@RojoLoco said in What Are You Doing Right Now:
Grabbing a quick coffee then heading to hopefully get a new car.
nice, good luck. What are you getting?
Same thing I had that got totalled, but I got a new one this time. 2022 Nissan Altima:
(stock photo but exactly the same as mine)
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@scottalanmiller Yikes! Shoulda got a house boat.
Are y'all in the path of a hurricane?
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On the phone with Zoho Support who have told me that if you bundle their services, you lose support. WTF. Complete fail. I'm a pretty big Zoho fan but this is INSANE.
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@scottalanmiller HUH?? What do you/they mean by bundle? Using ZohoOne? Or I assume you already have ZohoOne and you mean using different parts of Zoho apps to talk to other parts of Zoho apps?
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@scottalanmiller said in What Are You Doing Right Now:
On the phone with Zoho Support who have told me that if you bundle their services, you lose support. WTF. Complete fail. I'm a pretty big Zoho fan but this is INSANE.
WHAT?? Did you bundle them with a different company? If so, then like MS when you buy an OEM - the OEM is who has to provide support, that could make sense... but if bundling only with their own stuff.. nope, makes no sense.
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@krzykat said in What Are You Doing Right Now:
@scottalanmiller HUH?? What do you/they mean by bundle? Using ZohoOne? Or I assume you already have ZohoOne and you mean using different parts of Zoho apps to talk to other parts of Zoho apps?
No, we have other bundles and some things break and when they do, there isn't a support team that handles the overarching integration, only the individual products. Which leaves them scrambling with "you need to contact someone else."
To their credit, once I pushed the point, WorkPlace stayed on the team with Connect and me until they resolved their compatibility issues (by breaking the integration, which is perfect.)
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
On the phone with Zoho Support who have told me that if you bundle their services, you lose support. WTF. Complete fail. I'm a pretty big Zoho fan but this is INSANE.
WHAT?? Did you bundle them with a different company? If so, then like MS when you buy an OEM - the OEM is who has to provide support, that could make sense... but if bundling only with their own stuff.. nope, makes no sense.
No, their internal bundles. but the individual Zoho teams are pretty siloed so act a little like their own companies.
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@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
On the phone with Zoho Support who have told me that if you bundle their services, you lose support. WTF. Complete fail. I'm a pretty big Zoho fan but this is INSANE.
WHAT?? Did you bundle them with a different company? If so, then like MS when you buy an OEM - the OEM is who has to provide support, that could make sense... but if bundling only with their own stuff.. nope, makes no sense.
No, their internal bundles. but the individual Zoho teams are pretty siloed so act a little like their own companies.
That’s just weird. They…wow… a company like them with siloed areas… sounds like some terrible internal politics.
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@nadnerB said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
On the phone with Zoho Support who have told me that if you bundle their services, you lose support. WTF. Complete fail. I'm a pretty big Zoho fan but this is INSANE.
WHAT?? Did you bundle them with a different company? If so, then like MS when you buy an OEM - the OEM is who has to provide support, that could make sense... but if bundling only with their own stuff.. nope, makes no sense.
No, their internal bundles. but the individual Zoho teams are pretty siloed so act a little like their own companies.
That’s just weird. They…wow… a company like them with siloed areas… sounds like some terrible internal politics.
Yeah, I definitely saw some issues going on. But to their credit, they immediately reached out, got the other siloed team involved, and fixed the issue. So siloed... bad. But siloes working together for the customer... good.
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@scottalanmiller good to hear that it worked out in the end.
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@nadnerB said in What Are You Doing Right Now:
@scottalanmiller good to hear that it worked out in the end.
Yup needs some process improvements but they are good at helping customers.
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Trying a new bottle of sake
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Coffee now and editing videos. Gotta pack and travel today, going to Esteli to do some filming tomorrow. Looking forward to that. Gotta book a hotel today, too.
