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    What Are You Doing Right Now

    Water Closet
    time waster
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    • S
      srsmith
      last edited by

      Making rookie mistakes even though I know better - I ended up removing a user's Exchange mailbox

      I was reviewing and updating our MS 365 licensing yesterday so that I could make any necessary adjustments before the pricing increases that went into effect today. I noticed that one user had both MS 365 Business Premium and Standard assigned, so I removed the Standard license. However, I was either trying to do too many things at once or was interrupted by a drive-by request, and Exchange Online ended up getting unchecked under Apps for them. Obviously, this is going to remove the mailbox. I didn't realize this at the time, and the user called me up today saying that they couldn't send or receive emails. At first, I thought it somehow got irrevocably deleted when the Run Tests: Deleted Mailbox tool told me that the original wasn't recoverable. That's when it dawned on me and I said to myself, "Idiot! You didn't make sure Exchange Online was still selected under Apps when modifying their licensing yesterday".

      Just another example of one of those "wow, that was stupid - I'll only ever do that once" moments...

      gjacobseG 1 Reply Last reply Reply Quote 2
      • gjacobseG
        gjacobse @srsmith
        last edited by

        @srsmith said in What Are You Doing Right Now:

        Making rookie mistakes even though I know better

        Sadly it is a thing that happens. It's how you deal with it after the fact and what you learn from it.

        In theory though - the user should not have lost any mail - or at most - a few hours worth... In theory..

        S 1 Reply Last reply Reply Quote 1
        • S
          srsmith @gjacobse
          last edited by

          @gjacobse said in What Are You Doing Right Now:

          @srsmith said in What Are You Doing Right Now:

          Making rookie mistakes even though I know better

          Sadly it is a thing that happens. It's how you deal with it after the fact and what you learn from it.

          In theory though - the user should not have lost any mail - or at most - a few hours worth... In theory..

          Absolutely - I owned up to my mistake, fixed it, and apologized to the user. Luckily, this was a user with a far lower volume of mail than say, our President & CEO. In this case, nothing appears to have been lost, except for possibly a couple of internal messages that may not have been delivered between yesterday and today. I also learned that before hitting the save changes button when modifying licenses, I really need to take 10 seconds to verify that the correct apps are selected in addition to the correct licenses. Much quicker and easier to do that than to deal with recovering a mailbox later while trying to keep the user calm and assured that they haven't lost everything.

          After it was all said and done, the user didn't scream at me and was happy, so this turned out to be a minor inconvenience to them instead of a major issue.

          dafyreD 1 Reply Last reply Reply Quote 1
          • dafyreD
            dafyre @srsmith
            last edited by

            @srsmith said in What Are You Doing Right Now:

            @gjacobse said in What Are You Doing Right Now:

            @srsmith said in What Are You Doing Right Now:

            Making rookie mistakes even though I know better

            Sadly it is a thing that happens. It's how you deal with it after the fact and what you learn from it.

            In theory though - the user should not have lost any mail - or at most - a few hours worth... In theory..

            Absolutely - I owned up to my mistake, fixed it, and apologized to the user. Luckily, this was a user with a far lower volume of mail than say, our President & CEO. In this case, nothing appears to have been lost, except for possibly a couple of internal messages that may not have been delivered between yesterday and today. I also learned that before hitting the save changes button when modifying licenses, I really need to take 10 seconds to verify that the correct apps are selected in addition to the correct licenses. Much quicker and easier to do that than to deal with recovering a mailbox later while trying to keep the user calm and assured that they haven't lost everything.

            After it was all said and done, the user didn't scream at me and was happy, so this turned out to be a minor inconvenience to them instead of a major issue.

            The important thing is that when you own up to your mistakes, you do NOT let the user berate you, no matter what the mistake.

            I had to shut somebody up. They were not quite a C-Level exec at my last job because a GPO was eating people's files. We knew the problem, and made the campus aware of it, and then set about fixing it.

            This guy wanted to yell at me the whole time I was in his office about how much money I was costing the campus, as if the problem was only mine. I finally got fed up and told him that I could work on his computer here and fix it without him yelling at me, or I could take it back to the office and fix it later that day. He shut up pretty quick.

            I told my boss about this guy, and it turned out there had already been a number of complaints against them. He was gone a few months later.

            1 Reply Last reply Reply Quote 1
            • RojoLocoR
              RojoLoco @RojoLoco
              last edited by

              @rojoloco said in What Are You Doing Right Now:

              @scottalanmiller said in What Are You Doing Right Now:

              What's your YouTube channel?

              The band is State of Unrest. Still building the page, I'll post it here when published.

              YouTube page is live! The "videos" are just a pic of the album cover.

              https://www.youtube.com/channel/UCTJCXT18bF4wF6sO1wzwXTw

              2 complete albums are up, just need a CD of the 1st one.

              dafyreD 1 Reply Last reply Reply Quote 3
              • gjacobseG
                gjacobse
                last edited by

                Fun tidbit that came up on LinkedIN tonight...

                @scottalanmiller has been with NTG for 23 years..

                (toast) and here's to many more.

                1 Reply Last reply Reply Quote 0
                • dafyreD
                  dafyre @RojoLoco
                  last edited by

                  @rojoloco said in What Are You Doing Right Now:

                  @rojoloco said in What Are You Doing Right Now:

                  @scottalanmiller said in What Are You Doing Right Now:

                  What's your YouTube channel?

                  The band is State of Unrest. Still building the page, I'll post it here when published.

                  YouTube page is live! The "videos" are just a pic of the album cover.

                  https://www.youtube.com/channel/UCTJCXT18bF4wF6sO1wzwXTw

                  2 complete albums are up, just need a CD of the 1st one.

                  Got a nice driving beat to the first song. I'll let this keep me awake for the day. Thanks for the post!

                  1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    We can see Telica erupting this morning.

                    gjacobseG 1 Reply Last reply Reply Quote 0
                    • gjacobseG
                      gjacobse @scottalanmiller
                      last edited by

                      @scottalanmiller said in What Are You Doing Right Now:

                      We can see Telica erupting this morning.

                      I'm not sure if that is neat or scary. As I don't know the geography of the area not directly sure of the distance relation. I'll have to pull up Google.

                      1 Reply Last reply Reply Quote 0
                      • gjacobseG
                        gjacobse
                        last edited by

                        Got an overnight (digital) delivery from Amazon....

                        Linux Administration Best Practices: Practical solutions to approaching the design and management of Linux systems 1st Edition, Kindle Edition

                        scottalanmillerS 1 Reply Last reply Reply Quote 3
                        • scottalanmillerS
                          scottalanmiller @gjacobse
                          last edited by

                          @gjacobse said in What Are You Doing Right Now:

                          Got an overnight (digital) delivery from Amazon....

                          Linux Administration Best Practices: Practical solutions to approaching the design and management of Linux systems 1st Edition, Kindle Edition

                          OMG that's awesome!

                          1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            Just spent the morning at immigration. Just normal paperwork and checking in.

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              This place is super quiet today. All week, really. What's up everyone?

                              WrCombsW 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                Power is out in Leon here, it's planned maintenance on the system. So I came to the beach where we have big generators powering the hotel. So I have air conditioning, my office, a kitchen, etc. Hiding out here till tonight.

                                1 Reply Last reply Reply Quote 0
                                • WrCombsW
                                  WrCombs @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in What Are You Doing Right Now:

                                  This place is super quiet today. All week, really. What's up everyone?

                                  Setting up more interviews, been away from the computer most of the day (installing single terminal, oil change, misc service calls)

                                  scottalanmillerS jt1001001J 2 Replies Last reply Reply Quote 2
                                  • scottalanmillerS
                                    scottalanmiller @WrCombs
                                    last edited by

                                    @wrcombs said in What Are You Doing Right Now:

                                    @scottalanmiller said in What Are You Doing Right Now:

                                    This place is super quiet today. All week, really. What's up everyone?

                                    Setting up more interviews, been away from the computer most of the day (installing single terminal, oil change, misc service calls)

                                    Good luck!

                                    WrCombsW 1 Reply Last reply Reply Quote 0
                                    • WrCombsW
                                      WrCombs @scottalanmiller
                                      last edited by

                                      @scottalanmiller said in What Are You Doing Right Now:

                                      @wrcombs said in What Are You Doing Right Now:

                                      @scottalanmiller said in What Are You Doing Right Now:

                                      This place is super quiet today. All week, really. What's up everyone?

                                      Setting up more interviews, been away from the computer most of the day (installing single terminal, oil change, misc service calls)

                                      Good luck!

                                      Thanks

                                      1 Reply Last reply Reply Quote 0
                                      • jt1001001J
                                        jt1001001 @WrCombs
                                        last edited by

                                        @wrcombs Me too, decided 2022 was time to make a change.

                                        gjacobseG WrCombsW 2 Replies Last reply Reply Quote 1
                                        • gjacobseG
                                          gjacobse @jt1001001
                                          last edited by

                                          @jt1001001 said in What Are You Doing Right Now:

                                          @wrcombs Me too, decided 2022 was time to make a change.

                                          You're not the only one. This arrangement is not making me Better... It's making me Bitter. And they wonder where the attitude is coming from.

                                          WrCombsW 1 Reply Last reply Reply Quote 2
                                          • WrCombsW
                                            WrCombs @jt1001001
                                            last edited by

                                            @jt1001001 said in What Are You Doing Right Now:

                                            @wrcombs Me too, decided 2022 was time to make a change.

                                            Cheers to that

                                            1 Reply Last reply Reply Quote 0
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