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    Networking / Plotter / Save as PDF problem

    IT Discussion
    hp t830 hp t830 scan to pdf scan to pdf t830
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    • J
      JasGot
      last edited by gjacobse

      I have this HP T830 plotter that can scan too. When I am scanning to a share on a Server 2012 Server, it will only save two pages (one scan session), and gives a useless error before the third page finishes.

      If, however, I scan to local USB on the printer, or scan to a Windows 10 PC connected to the plotter with a switch and NO other equipment (just the plotter, switch, and PC) I can scan to either for as many pages as I choose. (Stopped at 19).

      Not sure where to start to trouble shoot this. Any ides?

      gjacobseG 2 Replies Last reply Reply Quote 0
      • gjacobseG
        gjacobse @JasGot
        last edited by

        @jasgot said in Networking / Plotter / Save as PDF problem:

        I have this HP T830 plotter that can scan too. When I am scanning to a share on a Server 2012 Server, it will only save two pages (one scan session), and gives a useless error before the third page finishes.

        If, however, I scan to local USB on the printer, or scan to a Windows 10 PC connected to the plotter with a switch and NO other equipment (just the plotter, switch, and PC) I can scan to either for as many pages as I choose. (Stopped at 19).

        Not sure where to start to trouble shoot this. Any ides?

        Are you scanning 8.5x11" paper or a different size?

        J 1 Reply Last reply Reply Quote 0
        • gjacobseG
          gjacobse @JasGot
          last edited by

          @jasgot said in Networking / Plotter / Save as PDF problem:

          If, however, I scan to local USB on the printer, or scan to a Windows 10 PC connected to the plotter with a switch and NO other equipment (just the plotter, switch, and PC) I can scan to either for as many pages as I choose. (Stopped at 19).

          Is this a share also? Scanning to a network share or a PC share would be no different..

          J 1 Reply Last reply Reply Quote 0
          • J
            JasGot @gjacobse
            last edited by

            @gjacobse said in Networking / Plotter / Save as PDF problem:

            Are you scanning 8.5x11" paper or a different size?

            Mostly size "D", but....Size Doesn't Matter!

            1 Reply Last reply Reply Quote 0
            • J
              JasGot @gjacobse
              last edited by

              @gjacobse said in Networking / Plotter / Save as PDF problem:

              Is this a share also? Scanning to a network share or a PC share would be no different..

              Yes. I tried to mimic everything possible.

              1 Reply Last reply Reply Quote 0
              • J
                JasGot
                last edited by

                Gave up. Saving to Server 2019 instead.

                gjacobseG 1 Reply Last reply Reply Quote 1
                • gjacobseG
                  gjacobse @JasGot
                  last edited by

                  @jasgot said in Networking / Plotter / Save as PDF problem:

                  Gave up. Saving to Server 2019 instead.

                  Now that is just odd. If you can set it to save to the Server 2019 path, it should also work for Server 2021 path.

                  Maybe create a new path on Server 2012 using the same steps you used on Server 2019?

                  1 Reply Last reply Reply Quote 0
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