Fanvil Availability and Suport in the US
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The suspicion is that they are focused very, very heavily on the reseller market (like SonicWall, Merkai, etc.) The problem there is, without a big name behind you, they can't get the momentum to have people do that. And end users or IT won't consider them because the prices are absurd for an unheard of company with no support.
It's a standard model, but not one that I can foresee working in their case.
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@JaredBusch said in Fanvil Availability and Suport in the US:
@Jason-Liu said in Fanvil Opus Codec Support in X4G and X5S Phones:
and we will also list authorized online resellers on Fanvil website soon.
In @Jason-Liu's now deleted post, this quoted bit will at least help. They plan to provide a list.
Over a year later, and no list, and nothing available via search. Searched known places listing the product, couldn't get any to come up. Talked to Insight today, they offer it, but are unauthorized. So it's available, but only without support.
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So I got someone from Fanvil to reach out and they said that VoIP Supply in Buffalo is authorized as a distributor. But the Fanvil website says that they are not authorized as a reseller. So... who knows what that means. To be an authorized reseller you have to both buy from an authorized distributor and be authorized as a reseller. Fanvil is disputing VS' rights on the latter. So while there appear to be two actual distributors now, there still appears to be literally zero resellers that are officially authorized. So support will always be "best of luck to you." No one is required to support anything if they don't feel like it. Caveat emptor.
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@Jason-Liu said in Fanvil Availability and Suport in the US:
@scottalanmiller
$68 on Amazon is not an unofficial quotation from the authorized online shop, I suggest to buy from an authorized online shop, we only provide support and service to the authorized online shop.So I spoke at length with Fanvil North America about this yesterday and what they said was that this was misinformation caused by an old document that had not been fixed that did say that, but wasn't supposed to. It was a misunderstanding in translation as to how the term "reseller" is used in this market.
The mistaken document is being looked at right now and being addressed. But you can buy Fanvil now and get support in the US.
Also, a third official distributor, but this one with their own reseller store as well, now has them: voipsupply in Buffalo. So you can get them directly from them if you want. Or on Amazon. Or call your fav reseller and ask them to get them, or whatever. Still not easy to find, but I'm talking to Insight, for example, to see if we can't get them able to carry them.
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@JaredBusch said in Fanvil Availability and Suport in the US:
Fanvil MAP (minimum advertised price) policy
http://fanvil.com/Partners/aboutmap.htmlThis is the page that we dug into yesterday and are getting addressed.
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@scottalanmiller said in Fanvil Availability and Suport in the US:
and NTS (who has dropped their page for the product) again.
After I told Fanvil that NTS had removed their product page, it was "magically" restored prior to our phone conversation, lol.
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@scottalanmiller said in Fanvil Availability and Suport in the US:
@scottalanmiller said in Fanvil Availability and Suport in the US:
and NTS (who has dropped their page for the product) again.
After I told Fanvil that NTS had removed their product page, it was "magically" restored prior to our phone conversation, lol.
Oh thats ironic isn't it.
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I know prices are good but this doesn't seem worth the trouble if you were a business.
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@jmoore said in Fanvil Availability and Suport in the US:
I know prices are good but this doesn't seem worth the trouble if you were a business.
Actually, Fanvil is one of very few companies that make a phone with a bazillion individual BLF keys.
It is something that a lot of folks coming from legacy key systems always seem to hang up on.
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Looking at their main website today, I do not see the phone they used to have. but the new one with the built in side car is a better option of the same knid of thing.
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@JaredBusch I love that they built the sidecar in. I've only seen separate ones before. That looks really nice. Be nice to have one to see what kind of build quality it has and of course how reliable it worked.
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@JaredBusch said in Fanvil Availability and Suport in the US:
@jmoore said in Fanvil Availability and Suport in the US:
I know prices are good but this doesn't seem worth the trouble if you were a business.
Actually, Fanvil is one of very few companies that make a phone with a bazillion individual BLF keys.
It is something that a lot of folks coming from legacy key systems always seem to hang up on.
And they seem to have one of the broadest overall phone ranges. Handsetless models, door models, intercom models, paging consoles...
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@jmoore said in Fanvil Availability and Suport in the US:
@JaredBusch I love that they built the sidecar in. I've only seen separate ones before. That looks really nice. Be nice to have one to see what kind of build quality it has and of course how reliable it worked.
We are attempting to get a few. We are hiring like crazy right now, so a good time to get a few out there for testing.
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@JaredBusch said in Fanvil Availability and Suport in the US:
Looking at their main website today, I do not see the phone they used to have. but the new one with the built in side car is a better option of the same knid of thing.
yeah, I love the look of that one.
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@JaredBusch said in Fanvil Availability and Suport in the US:
Looking at their main website today, I do not see the phone they used to have. but the new one with the built in side car is a better option of the same knid of thing.
Sexy!
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@Dashrender It does look really nice!
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I cannot find it anywhere on their website, so maybe I am mistaken on the brand.
But my memory tells me it was a Fanvil phone. Basically it was a standard SIP phone but it had 3 or 4 rows of BLF keys. It looked like any old key system phone that you are used to seeing.
Similar to this, but SIP.
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@JaredBusch said in Fanvil Availability and Suport in the US:
I cannot find it anywhere on their website, so maybe I am mistaken on the brand.
But my memory tells me it was a Fanvil phone. Basically it was a standard SIP phone but it had 3 or 4 rows of BLF keys. It looked like any old key system phone that you are used to seeing.
Similar to this, but SIP.
I don't know that one.
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Well we are trying them out. Our first two internal use Fanvil X4U phones arrived yesterday and today. One is here in my office temporarily and one just arrived today at a home office in Augusta, Georgia. So far, they look and feel great. I really like the second screen that is built in, and the solid rubber stoppers on the hook is great and the speakerphone sounds really fantastic. Haven't played with it much, but from look, feel and sound it's quite nice. We've not done remote programming of them yet, so no feedback on how well that works yet.
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@scottalanmiller said in Fanvil Availability and Suport in the US:
Well we are trying them out. Our first two internal use Fanvil X4U phones arrived yesterday and today. One is here in my office temporarily and one just arrived today at a home office in Augusta, Georgia. So far, they look and feel great. I really like the second screen that is built in, and the solid rubber stoppers on the hook is great and the speakerphone sounds really fantastic. Haven't played with it much, but from look, feel and sound it's quite nice. We've not done remote programming of them yet, so no feedback on how well that works yet.
I have an address book script for them that works.
https://github.com/sorvani/freepbx-helper-scripts/tree/master/ContactManager_to_Fanvil_AddressBookNever got good feedback from the guy that I helped. May have bugs.
