RepairShopR Losing Time
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We use RepairShopR for some functions and are attempting for the first time to use its time tracking tools, which are pretty slick actually. It records, per person, directly into a ticket. I like how it formats and works.
But I've noticed that in real time (recorded by my watch, computer, phone, etc.) I'll spend an hour and a quarter with the time clock running. But in the ticket, it will only record about one hour. From what I can tell, I am losing 15-16 minutes per hour of it recording the time. That's a pretty big time skew. Anyone else seen this or have any idea if there is a way to fix it?
I've already reached out to support and assume that they will respond quickly as they normally do. But RSR is also here in MS so figured other people might be having this issue and either need to know, or have found a work around.
Note: Measured using Firefox which is what I always use for tickets.
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Could it just be doing a rounding thing?
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@Dashrender said in RepairShopR Losing Time:
Could it just be doing a rounding thing?
Rounding by 25%? What kind of rounding is that? It records to the second (precision) but is off by about 27% (accuracy). If it rounded, it would be at a round number, but maintains second level precision.
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Did a test with a highly precise stop watch and it was about 8 minutes real time to 6 minutes RSR time.
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Hey this is bizarre. But if I look at the time clock page it shows this...
Notice it shows the 74.78 minutes on my line, but adds it up to just over 60 minutes. But if I refresh the page...
The time is correct. So many it records it correctly, but displays it incorrectly sometimes?
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If it's not rounding on purpose I'd be concerned with using the tool for now.
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Not used it before, but how does it know your working on a ticket?
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@hobbit666 said in RepairShopR Losing Time:
Not used it before, but how does it know your working on a ticket?
There is a "Play" button on each ticket.
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@stacksofplates said in RepairShopR Losing Time:
If it's not rounding on purpose I'd be concerned with using the tool for now.
Not rounding. It's a display issue with the main clock, but not the recorded time.
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@scottalanmiller said in RepairShopR Losing Time:
@stacksofplates said in RepairShopR Losing Time:
If it's not rounding on purpose I'd be concerned with using the tool for now.
Not rounding. It's a display issue with the main clock, but not the recorded time.
How do you move to billing? Printed reports? or CSV? or EDI?
No matter which method, is the time accurate when moving to billing?
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@JasGot said in RepairShopR Losing Time:
@scottalanmiller said in RepairShopR Losing Time:
@stacksofplates said in RepairShopR Losing Time:
If it's not rounding on purpose I'd be concerned with using the tool for now.
Not rounding. It's a display issue with the main clock, but not the recorded time.
How do you move to billing? Printed reports? or CSV? or EDI?
No matter which method, is the time accurate when moving to billing?
I don't, so I don't know.
But yes, the data recorded is correct.
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Hi Scott,
My name is Garrett I work on the dev team at Repairshopr, we saw this post and fixed the issue. If you still see it going forward please message support as I'd want to get it fixed up asap.Thanks!
Garrett -
@gmilster said in RepairShopR Losing Time:
Hi Scott,
My name is Garrett I work on the dev team at Repairshopr, we saw this post and fixed the issue. If you still see it going forward please message support as I'd want to get it fixed up asap.Thanks!
GarrettOh awesome, thanks! We'll keep an eye on it and let you know.
