Phone solutions - something like Skype/Teams - why/why not?
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@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
We have workflows that are station based - not person based - think call center.
Now this, Teams is not good at.
True - but often management is likely mis-sold on the idea that handsets are no longer needed, and instead the user uses their computer/cellphone as their device.
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@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
We have workflows that are station based - not person based - think call center.
Now this, Teams is not good at.
True - but often management is likely mis-sold on the idea that handsets are no longer needed, and instead the user uses their computer/cellphone as their device.
that's a totally separate issue that applies to all phone systems.
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@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
We have workflows that are station based - not person based - think call center.
Now this, Teams is not good at.
True - but often management is likely mis-sold on the idea that handsets are no longer needed, and instead the user uses their computer/cellphone as their device.
that's a totally separate issue that applies to all phone systems.
meh - it can apply to all phone systems, but I'm guessing it generally doesn't apply to those installing the Mitel/3CX's of the world. It's a mindset thing. It's also the sales person selling the stuff thing.
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@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
@scottalanmiller said in Phone solutions - something like Skype/Teams - why/why not?:
@Dashrender said in Phone solutions - something like Skype/Teams - why/why not?:
We have workflows that are station based - not person based - think call center.
Now this, Teams is not good at.
True - but often management is likely mis-sold on the idea that handsets are no longer needed, and instead the user uses their computer/cellphone as their device.
that's a totally separate issue that applies to all phone systems.
meh - it can apply to all phone systems, but I'm guessing it generally doesn't apply to those installing the Mitel/3CX's of the world. It's a mindset thing. It's also the sales person selling the stuff thing.
I don't know, 3CX pushes that pretty hard.
